21. *采用了戴明管理方法的美国企业(例) Ford Motor Company
Xerox
Motorola
Pontiac Division of General Motors
AT&T
Bridgestone, Inc.
Campbell Soups
Florida Power & Light
U.S. Navy
Proctor and Gamble
22. *戴明的著作《质量、生产力和竞争地位》
《转危为安》(Out of the Crisis)
《新经济观》(The New Economics for Industry, Government, Education)
讲座:“戴明4日研讨会”