STANDARD OPERATING PROCEDURE
标准操作程序
HOW TO SPOT CLEAN
样清洁污迹
Task Number
务号：
PA0019
Department
部门：
Housekeeping
客房部
Date Issued
制定日期：
August 2005
2005年8月
Guest Expectation
客期：
I expect that carpets are clean and not worn I don’t like observing spots after breakfast which are still there the next day I expect people who work in upscale hotels to be detail oriented
希毯干净完希早餐见毯污迹第二天没清希高星级酒店工作员工作非常细心
Time to Train
培训时间：
25 minutes
25分钟
Why is this task important for you and our guests
什项工作客重
Answers
回答
1 I understand the importance of spot cleaning明白清污迹重性
2 I understand that it is not always necessary to clean the whole carpet明白毯常整体清洗
3 It is important for us to take good care of our material as this shows our professionalism良维护物品代表专业
4 We can increase the GSTS score增进客满意度
WHAT STEPS
什步骤
HOW STANDARDS
样标准
TRAINING QUESTIONS
培训问题
1) Preparation
准备
Prepare all cleaning tools and chemicals that are required
准备清洁具清洁剂
Why do I need to prepare all this items for spot cleaning
什需准备品
2) Daily maintenance
日常维护
Remove spots from carpets immediately when finding a stain
发现污迹时候立清
Why does this need to be done immediately
什需立清
3) Type of stains
污迹种类
Food and beverage stains eg coffee juices etc can be removed with carpet shampoo
食品饮料污迹例咖啡果汁毯清洁剂清
Red wine stain cannot be removed once it has been spilled on the carpet
红酒污迹够次性清
Put SOLD on the spot when fresh (or other Hotel standard cleaning agent)
污迹新时候SOLD清洁剂者酒店清洁剂喷洒污迹表面
Oil stain can be removed with TARGO or solvent (or other Hotel standard cleaning agent)
油迹TARGO者solvent清洁剂清(者酒店类型清洁剂)
Chewing gum can be removed with Antigum or hardened with ice and then scraped off
口香糖口香糖清剂清者冰硬化清
Press a dry cleaning cloth over the stain if it is still wet to absorb as much of the stain as possible
果污迹湿张干净干布污迹干布量吸取污迹
What different spots do you know
知道什污迹
What is difficult about red wine What should I do when red wine has stained upholstery
红酒迹什方装饰品红酒迹应该办
How can I get read of oil spots
清油迹
What can I do with chewing gum
清口香糖
Why do I need to press the cloth on the stain when still wet
污迹湿时候什需干布面
WHAT STEPS
什步骤
HOW STANDARDS
样标准
TRAINING QUESTIONS
培训问题
4) Removing stains
清污迹
Spray carpet shampoo or TARGO on the stain
污迹喷洒毯清洁剂者TARGO
Agitate the stain with a hand brush Brushing lightly be careful not to spread the soil to a larger area
刷子轻刷污迹注意污迹范围扩
With a clean damp cloth absorb the soil from the carpet by pressing the damp cloth onto the stain from the outer edge of the stain inwards
张干净湿布污迹外吸取污迹
When that part of the cleaning cloth is dirty turn to another clean part and repeat the process until the stain disappears
布脏更换面重复步骤
Why do I need a damp cloth
Why do I need to turn the cloth
5) Store
存放
Clean and dry equipment and tools and store them neatly in the appropriate places
清洗晒干具放回指定位置
Clean the scrubbing brush and hang it up to dry
清洗刷子挂起晒干
Clean and put the signage away properly
清洁标示牌存放
Why do I need to store items and equipment neatly
什需湿布
Does the brush need to hang
什需更换面
6) Report defects
问题报告
Report maintenance problems found while cleaning immediately
清洁期间问题立报告
Why do I have to report immediately
什需立报告
Summary questions
问题概述
1 What is important to know about stains 什需熟悉污迹类型
2 What different types of stains exist 污迹类型
3 Where might I find spot stains 什方发现污迹
4 Is it important to use the right chemical 正确清洁剂重
5 How do I spot clean red wine stains 清红酒污迹
6 How do I need to store the equipment 存放清洁具
7 Do I need to report defects to HK or can I report this defect immediately to POMEC 需问题报告HK者POMEC
Now ask the trainee to practice the task from start to end to test competency
现培训生步骤头位进行实践操作做测试
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STANDARD OPERATING PROCEDURE
标准操作程序
HOW TO SPOT CLEAN
样清洁污迹
Task Number
务号：
PA0019
Department
部门：
Housekeeping
客房部
Date Issued
制定日期：
August 2005
2005年8月
Guest Expectation
客期：
I expect that carpets are clean and not worn I don’t like observing spots after breakfast which are still there the next day I expect people who work in upscale hotels to be detail oriented
希毯干净完希早餐见毯污迹第二天没清希高星级酒店工作员工作非常细心
Time to Train
培训时间：
25 minutes
25分钟
Why is this task important for you and our guests
什项工作客重
Answers
回答
1 I understand the importance of spot cleaning明白清污迹重性
2 I understand that it is not always necessary to clean the whole carpet明白毯常整体清洗
3 It is important for us to take good care of our material as this shows our professionalism良维护物品代表专业
4 We can increase the GSTS score增进客满意度
WHAT STEPS
什步骤
HOW STANDARDS
样标准
TRAINING QUESTIONS
培训问题
1) Preparation
准备
Prepare all cleaning tools and chemicals that are required
准备清洁具清洁剂
Why do I need to prepare all this items for spot cleaning
什需准备品
2) Daily maintenance
日常维护
Remove spots from carpets immediately when finding a stain
发现污迹时候立清
Why does this need to be done immediately
什需立清
3) Type of stains
污迹种类
Food and beverage stains eg coffee juices etc can be removed with carpet shampoo
食品饮料污迹例咖啡果汁毯清洁剂清
Red wine stain cannot be removed once it has been spilled on the carpet
红酒污迹够次性清
Put SOLD on the spot when fresh (or other Hotel standard cleaning agent)
污迹新时候SOLD清洁剂者酒店清洁剂喷洒污迹表面
Oil stain can be removed with TARGO or solvent (or other Hotel standard cleaning agent)
油迹TARGO者solvent清洁剂清(者酒店类型清洁剂)
Chewing gum can be removed with Antigum or hardened with ice and then scraped off
口香糖口香糖清剂清者冰硬化清
Press a dry cleaning cloth over the stain if it is still wet to absorb as much of the stain as possible
果污迹湿张干净干布污迹干布量吸取污迹
What different spots do you know
知道什污迹
What is difficult about red wine What should I do when red wine has stained upholstery
红酒迹什方装饰品红酒迹应该办
How can I get read of oil spots
清油迹
What can I do with chewing gum
清口香糖
Why do I need to press the cloth on the stain when still wet
污迹湿时候什需干布面
WHAT STEPS
什步骤
HOW STANDARDS
样标准
TRAINING QUESTIONS
培训问题
4) Removing stains
清污迹
Spray carpet shampoo or TARGO on the stain
污迹喷洒毯清洁剂者TARGO
Agitate the stain with a hand brush Brushing lightly be careful not to spread the soil to a larger area
刷子轻刷污迹注意污迹范围扩
With a clean damp cloth absorb the soil from the carpet by pressing the damp cloth onto the stain from the outer edge of the stain inwards
张干净湿布污迹外吸取污迹
When that part of the cleaning cloth is dirty turn to another clean part and repeat the process until the stain disappears
布脏更换面重复步骤
Why do I need a damp cloth
Why do I need to turn the cloth
5) Store
存放
Clean and dry equipment and tools and store them neatly in the appropriate places
清洗晒干具放回指定位置
Clean the scrubbing brush and hang it up to dry
清洗刷子挂起晒干
Clean and put the signage away properly
清洁标示牌存放
Why do I need to store items and equipment neatly
什需湿布
Does the brush need to hang
什需更换面
6) Report defects
问题报告
Report maintenance problems found while cleaning immediately
清洁期间问题立报告
Why do I have to report immediately
什需立报告
Summary questions
问题概述
1 What is important to know about stains 什需熟悉污迹类型
2 What different types of stains exist 污迹类型
3 Where might I find spot stains 什方发现污迹
4 Is it important to use the right chemical 正确清洁剂重
5 How do I spot clean red wine stains 清红酒污迹
6 How do I need to store the equipment 存放清洁具
7 Do I need to report defects to HK or can I report this defect immediately to POMEC 需问题报告HK者POMEC
Now ask the trainee to practice the task from start to end to test competency
现培训生步骤头位进行实践操作做测试
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
