STANDARD OPERATING PROCEDURE
标准操作程序
LINEN DISCARD
丢弃布草
Task Number
务号：
LI0005
Department
部门：
Housekeeping
客房部
Date Issued
制定日期：
August 2005
2005年8月
Guest Expectation
客期：
I expect ruined linen to be disposed I do not appreciate receiving linen which has holes or is stained I pay a good room rate and expect quality linen
希够处理废弃布草希收破损脏布草支付房间费希质量布草
Time to Train
培训时间：
25 minutes
25分钟
Why is this task important for you and our guests
什项务顾客重？
Answers
回答：
1 I understand that linen needs to well maintained知道布草需维护
2 I understand that I have to take the responsibility for the quality of the linen知道需负责布草质量
3 I can show my professionalism体现专业水准
4 I know this has impact on the guest impression知道影响客酒店印象
WHAT STEPS
步骤
HOW STANDARDS
做标准
TRAINING QUESTIONS
培训问题
1) Spotting discarded linen
发现废弃布草
Place it aside Do not mix with the other linen
放置旁布草混合起
Send it to the Linen Room at the end of the shift
轮班前送布草房
Why do I have to place discarded linen aside
什需废弃布草放置边？
2) Torn linen
撕破布草
Torn linen is inspected by the Linen Attendant
before storing in the Discard Shelf
布草房员工应先检查废弃布草然存放废弃架
Why do I need to inspect the linen first
什需先检查布草？
3) Stained linen
脏布草
The Linen Attendant is to separate the linen and send to the Laundry for spot cleaning or rewash
布草房员工先布草分类然脏布草送洗衣房污重洗
If a stain has been removed place item back into circulation
果污点放回原位继续
If the stain cannot be removed the Linen Attendant must place the item on the Discard shelf
果污点布草房员工必放废弃架
Why do I have to get the linen rewashed
什需布草重洗？
Why could stains not be removed
什污点？
4) Inventory
盘点
All discarded linen is to be counted when doing inventory and recorded under Discard
报废布草盘点时应做盘点请数作记录
Why does discarded linen need to be counted separately
什报废布草需分开清点？
5) Converted linen
转换布草
Linen that can be converted is to be placed aside for sewing eg king sheet to twin sheet or pillow case bath towel into cleaning cloth etc
够转换布草需放边缝补例：张床单做成两张枕头垫浴巾换成清洁衣
Converted linen must be recorded in the next Linen Inventory
换置布草必须记录次布草盘点单里
How can we covert damaged or discarded linen
破损报废布草做转换？
Who will do that
谁会做？
WHAT STEPS
步骤
HOW STANDARDS
做标准
TRAINING QUESTIONS
培训问题
ATTENTION
Any linen returned from outside Laundry needs to be reported to the Executive Housekeeper or hisher Assistant
注意：
洗衣房外方收回布草需报告行政家助理
Summary questions
摘问题
1 What is important when spotting discarded linen发现报废布草什重？
2 What has to be done with torn linen应该样处理撕破布草？
3 Do you have to rewash stained linen before putting it the discarded linen pile否需脏布草放入废弃堆前重洗？
4 What is important when checking inventory检查盘点单时什重 ？
5 Why do we convert linen什转换布草？
Now ask the trainee to practice the task from start to end to test competency
现培训生步骤头尾进行实践操作做测试
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STANDARD OPERATING PROCEDURE
标准操作程序
LINEN DISCARD
丢弃布草
Task Number
务号：
LI0005
Department
部门：
Housekeeping
客房部
Date Issued
制定日期：
August 2005
2005年8月
Guest Expectation
客期：
I expect ruined linen to be disposed I do not appreciate receiving linen which has holes or is stained I pay a good room rate and expect quality linen
希够处理废弃布草希收破损脏布草支付房间费希质量布草
Time to Train
培训时间：
25 minutes
25分钟
Why is this task important for you and our guests
什项务顾客重？
Answers
回答：
1 I understand that linen needs to well maintained知道布草需维护
2 I understand that I have to take the responsibility for the quality of the linen知道需负责布草质量
3 I can show my professionalism体现专业水准
4 I know this has impact on the guest impression知道影响客酒店印象
WHAT STEPS
步骤
HOW STANDARDS
做标准
TRAINING QUESTIONS
培训问题
1) Spotting discarded linen
发现废弃布草
Place it aside Do not mix with the other linen
放置旁布草混合起
Send it to the Linen Room at the end of the shift
轮班前送布草房
Why do I have to place discarded linen aside
什需废弃布草放置边？
2) Torn linen
撕破布草
Torn linen is inspected by the Linen Attendant
before storing in the Discard Shelf
布草房员工应先检查废弃布草然存放废弃架
Why do I need to inspect the linen first
什需先检查布草？
3) Stained linen
脏布草
The Linen Attendant is to separate the linen and send to the Laundry for spot cleaning or rewash
布草房员工先布草分类然脏布草送洗衣房污重洗
If a stain has been removed place item back into circulation
果污点放回原位继续
If the stain cannot be removed the Linen Attendant must place the item on the Discard shelf
果污点布草房员工必放废弃架
Why do I have to get the linen rewashed
什需布草重洗？
Why could stains not be removed
什污点？
4) Inventory
盘点
All discarded linen is to be counted when doing inventory and recorded under Discard
报废布草盘点时应做盘点请数作记录
Why does discarded linen need to be counted separately
什报废布草需分开清点？
5) Converted linen
转换布草
Linen that can be converted is to be placed aside for sewing eg king sheet to twin sheet or pillow case bath towel into cleaning cloth etc
够转换布草需放边缝补例：张床单做成两张枕头垫浴巾换成清洁衣
Converted linen must be recorded in the next Linen Inventory
换置布草必须记录次布草盘点单里
How can we covert damaged or discarded linen
破损报废布草做转换？
Who will do that
谁会做？
WHAT STEPS
步骤
HOW STANDARDS
做标准
TRAINING QUESTIONS
培训问题
ATTENTION
Any linen returned from outside Laundry needs to be reported to the Executive Housekeeper or hisher Assistant
注意：
洗衣房外方收回布草需报告行政家助理
Summary questions
摘问题
1 What is important when spotting discarded linen发现报废布草什重？
2 What has to be done with torn linen应该样处理撕破布草？
3 Do you have to rewash stained linen before putting it the discarded linen pile否需脏布草放入废弃堆前重洗？
4 What is important when checking inventory检查盘点单时什重 ？
5 Why do we convert linen什转换布草？
Now ask the trainee to practice the task from start to end to test competency
现培训生步骤头尾进行实践操作做测试
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
