6. 為什麼說進行衡量很重要?“如果您不能對它進行衡量,它就不值得被衡量”—Dana Mead
Tenneco的總裁兼CEO“我們相信您將根據衡量指標,進行發展”—H.E. (Ted) Gorsline
蒙特利爾薪酬福利銀行副總裁“人力資源部門應該積極轉變”—Thomas A. Stewart
《財富》雜誌
31. 均衡的策略评估框架 “Adapted from Kaplan, Robert S. and David P. Norton; The Balanced Scorecard: Translating Strategy Into Action. Boston: Harvard Business School Press, 1996.”Perspectives维度Financial 财务
How do we create value?如何创造价值?Customer 客户
What do our customers expect and value?客户期望和注重什么?Organization 组织
To satisfy our customers, at what processes must we excel?为确保客户满意,我们必需擅长哪些程序?Learning & Growth 学习与发展
To achieve our purpose, how must we learn, innovate, and improve?为实现宗旨,我们必需学习、创新和改进哪些方面?Value Proposition价值定位Value Chain: Path to Performance价值链:绩效路径Business Performance Levers经营绩效模式Enabling Capabilities必备能力Business Results经营结果Growth Strategy成长策略Returns Strategy回报策略Cost成本Quality质量Time时间Function职能Relationship关系Develop
New
Products开发新产品Skills and
competencies技能与核心能力Technology
and databases技术与数据库Knowledge assets,
best practices知识资产、最佳操作方案+++Context, Climate, Culture背景、氛围、文化Build
the
Brand确立品牌Make
the Sale销售Deliver
the
Product提供产品Service
the
Customer客户服务