066 2003人力资本论坛材料
- 1. Achieving Superior Business ResultsHuman Capital Planning & The Role of the HR ProfessionalSept 10, 2003Mr. Mark McRae Asia Pacific HR Vice President American Standard
- 2. Sales $4.7 Billion #1 Worldwide in Commercial Systems 28 Plants in 10 Countries Air Conditioning Systems & Services Commercial Industrial Residential Bath & Kitchen Products Fixtures Fittings Accessories Sales $2.0 Billion #1 - 10% Global Share 66 Plants in 25 Countries Vehicle Control Systems Sales $1.1 Billion #1 - 65% Global Share 13 Plants in 7 Countries25% International Sales Trucks / Trailers Buses SUVs / Luxury Cars65% International Sales90% International SalesBig, Strong Global BusinessesThe American Standard Company$7.8B Worldwide Sales
- 3. Our Focus is on ChinaAMERICAS 2003 GDP +2%American Standard in China: 2003 Sales Growth Target = 20% 7 Plants: 3 VC, 2 Tubs, 2 Faucets 2,661 People 72 Distributors Nationwide 308 ShowroomsSuccess in China will drive our Asian successEUROPE 2003 GDP +1%CHINA 2003 GDP +7% (Asia ex-Japan +6%)
- 4. “Best Place to Invest” In the Eyes of:CustomersEmployees Shareowners“Best Place to Buy”“Best Place to Work”Our missionFrom good to bestRaising the Standard
- 5. People make it happenRaising the StandardAchieving any objective or destination requires two things that are truly interdependent:ExecutionStrategyPlanning for business success
- 6. People make it happenRaising the StandardHuman Capital Planning is the part of overall business planning that:Human Capital Planning Definition Assesses the implication of business opportunities on our people requirements. Develops plans to meet those requirements. HCP cannot be done outside of the larger business planning process.
- 7. People make it happenRaising the StandardHuman Capital Planning Purpose…To improve our ability to deliver superior business results… ii) By identifying the resources required to execute our business initiatives and build our organizational capabilities; and, ii) developing a plan to obtain those resources
- 8. People make it happenRaising the StandardHCP – a modelBusiness Destination PlanningSituation Analysis InputsStrategic Initiatives + BaselineOrganizational Capability Requirements (Including Learning Capabilities)Process PlanTechnology PlanPeople PlanNumbers, Skills, Infrastructure, Timing. Link to Initiatives/Work. Build, buy, borrow strategy, ROI.How we will “get” the capabilities to do the work – people, process, technology
- 9. People make it happenRaising the StandardThe Plan has simple stepsDestinationMarket ObjectivesOrganization CapabilitiesEnvironmentPeople Measurement systemsKnowledgeWork ProcessResource Requirements – People (inc. attrition)Current state People ResourcesPeople GapsResource Requirements – Other (Include regular replacement)
- 10. People make it happenRaising the StandardCapabilities require several elements working together as an interdependent, interrelated system to be effective.Building capabilityThese elements are : -PEOPLESkills, CompetenciesWORK PROCESSAll aspects of value within work processesMEASUREMENT SYSTEMSTracking, Feedback, Financial ReportingKNOWLEDGEInformation, Knowledge RequiredENVIRONMENTLeadership, Culture, Relationships, Structure
- 11. People make it happenRaising the StandardHuman Capital Planning Guiding PrinciplesEffective Human Capital Planning is dependent upon: - commitment of the senior management team - engagement of all managers in the plan - clarity around business destination - reliable assessment of existing organizational capabilities, and - relentless follow – through
- 12. People make it happenRaising the StandardHuman Capital Planning Guiding Principles Is a continuous -- Vs calendar -- driven process Is an integral component of the business planning process The process part of HCP provides discipline The inquiry and analysis provides the value Is the starting point for all development planning A Business Plan that does not include Human Capital Planning is sub-optimized
- 13. Activity StageObjectiveOutcome / Result1. Individual Profiles creation and reviewEvaluation of current bench strength Identifies HiPot’s Succession/Promotion needs Development needs2. Strategic Organization analysisIdentifies what capabilities are needed to achieve the Business objectives Quantifies the Capability needed by when Builds linkages between HR and overall business results delivery3. Capability Gap analysis and planningQuantifies the Gaps and the actions required Builds strong linkage to BP Capability Gaps Structural needs Training needs Strategic resourcing2004 Human Capital Plan: An outline
- 14. Organizational Challenges & HR ImplicationsReview current organizational challenges as they relate to your organization structure (e.g., lack of functional alignment). Once complete, delete this text box and center chart on page.Indicate HR implications that result from structural issues (e.g., functional talent underdevelopment). Once complete, delete this text box and center chart on page.
- 15. 2003 Organizational Effectiveness Action PlanOrganizational structure initiatives include those actions that must be taken to ensure alignment between the organization’s structure and business goals. Other effectiveness initiatives include those actions that must be taken to ensure that the organization has the right capabilities to meet its objectives (e.g., building functional excellence). Once the chart is completed, delete this text box and center the chart on the page.
- 16. People make it happenRaising the StandardHuman Capital Planning Key Learnings Human Capital is much more deeply integrated into business planning than initially thought; it must be a part of business planning and not an outgrowth. Thinking is the core to Human Capital Planning not the tools Human Capital Planning is not Manpower Planning. It is understanding the relationship between people, process and technology to build critical capabilities required to drive the business plans There must be a general framework with alignment principles for consistency where necessary, but the tools for HCP can be flexible and vary among the different divisions
- 17. People make it happenRaising the StandardHuman Capital Planning Opportunities for the HR Professional Human Resources has an opportunity to play a critical role in the business planning process We have a chance to think and act differently about how we approach our work; be more of a business consultant (evoke thought) and less of a tool facilitator It is critical to build our own capabilities around HCP then transfer them to line management Know your business environment so that the Questions you ask are intelligent and informed.
- 18. People make it happenRaising the StandardHuman Capital Planning So what do I tell my boss?Without understanding and developing the organizational capabilities properly, you significantly sub-optimize your ability to capture your business opportunities+=OpportunitiesOrganizational CapabilitiesBusiness Results
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