21. *基础和术语质量管理体系 基础和术语
Clause 0.2 Eight quality management principles
8项质量管理原则
Clause 2 Terms and definitions
术语和定义
(取代94版的ISO8402)
Clause 4 Fundamental of QMS
质量管理体系基础概念
22. *Quality management principles八大质量管理原则Customer focused organization 以顾客为关注焦点
Leadership 领导作用
Involvement of people 全员参与
Process approach 过程方法
System approach to managements管理的系统方法
Continual improvement 持续改进
Factual approach to decision making
基于事实的决策方法
Mutually beneficial supplier relationships
与供方互利的关系
23. * 以顾客为关注的焦点Understanding customer needs an expectations
理解顾客的需求和期望
Communicating these needs and expectations throughout the organization将这些需求和期望在全组织内进行传递沟通
Measuring customer satisfaction and acting on results
测量顾客满意度并以依此而改进
Managing customer relationships
管理与顾客的关系
38. *Continual improvement持续改进Products,Processes & System 产品、过程和体系
Incremental & Breakthrough Concepts
循环渐进和突破式的概念
Periodic assessment against established Criteria
定期按所设定的准则去评审
Efficiency & effectiveness of processes
过程的效率和效益
Promote prevention-based activities 推广基于预防的活动
Provide training on continual improvement tools
提供持续改进工具的培训
Establish measure & goals to guide & track improvements 建立量测和目标来引导和追踪持续改善
39. *Continual improvement 持 续 改 进Part of quality management focused on increasing its effectiveness and efficiency
质量管理部分注重加强其效果和效率
Note :The term-continual quality improvements used when quality improvement is performed on a periodically recurring basis
注:当质量改进周而复始的进行时,使用持续质量改进的术语
43. *Factual approach to decision-making基于事实的决策方法Measuring & collecting data & information
量测和收集数据和信息
Ensure accurate,reliable & accessible
确保其准确,可靠和能获得
Analysis date and information
分析数据和信息
Understand value of statistical techniques
理解统计技术的价值
Make decisions and take actions on results of analysis
按照分析的结果作决策和采取行动
46. *Mutually beneficial supplier relationships与供方互利的关系Identify and select key suppliers
鉴别和选择主要的供方
Establish relationships that balance short-term gains with long-term considerations
在权衡短期利益和长远考虑的基础上建立关系
Create clear and open communications
创造坦率开放的沟通
Initiate joint development and improvement of products and processes 共同发展和改善产品及过程
Establish joint understanding of customers’ needs
建立对顾客要求的一致理解
Share information and future plans 分享信息和未来计划
61. *质量管理体系基本概念质量改进(Quality Improvement)
part of quality management,focused on increasing effectiveness and efficiency
质量管理的一部分,致力于增强满足质量要求的能力。
62. *质量管理体系基本概念质量目标(Quality Objective)
something sought, or aimed for,related to quality
在质量方面所追求的目的
追求或企图达到的与质量相关的事物
63. *质量管理体系基本概念程序(Procedure)
Specified way to carry out an activity or a process
为进行某项活动或过程所规定的途径
通常应规定:
1、活动的目的和范围
2、做什么,由谁做
3、何时,何地,如何做
4、需用什么样的材料,设备和文件
5、如何控制和记录
注:程序可以形成文件,也可以不形成文件
64. *质量管理体系基本概念文件(Document)
Information and its support medium
定义: 信息及其承载媒体
示例:记录、规范、程序文件、图样、报告、标准
媒体可以是纸张、计算机磁盘、照片、标准样品、电子媒体或它们的组合。