2018年1月3938国开电理英语2试题答案
交际语(题2分10分)
15题：选择正确语句完成列话答案序号写答题纸
1How do you think of the theme of our event
_______________
AIt＇s pretty good
BI feel so sorry about that
CI＇d like to have some tea
[答案]A
2Hello is that service centerThe elevator of our apartment doesn＇t work
_______________
AOhI don＇t know what＇s wrong with it
BSorry I＇ll have it checked out at once
COkI seeThank you
[答案]B
3Do you mind if I record your lecture
_______Go ahead
ANever mind
BNoyou＇d better not
CNot at all
[答案]C
4_______________
My name is Helen and I was born in 1980My major was electrical engineering
A Tell me your name please
B BTell me a little bit about yourself please
C CTell me how old you are please
[答案]B
5Hi Helen I＇ll have an interview tomorrowI＇m afraid I can＇t make it
_______________
ASure you canTake it easy
BI＇m sorry to hear that
CThat＇s all right
[答案]A
二词汇结构(计30分题2分)
620题：阅读面句子ABC三选项中选出填入空白处正确选项答案序号写答题纸
6 Whose textbook is this
It_________John＇sIt has his name on it
A can＇t be
Bmust be
Cmight be
[答案]B
7 These tips may help you avoid_________bad employees for your company
A to hire
Bhiring
Chire
[答案]B
8 Customers_________refuse to filling the questionnaire are not permitted to buy the product
Awhat
Bwhich
Cwho
[答案]C
9 I have coffee_________breakfast time
A at
Bin
COn
[答案]A
10 The heating system of our apartment broke down so I made a_________call to the community service center
A discussion
Bcomplaint
CPraise
[答案]B
11 Where are you used to_________vegetables
A buy
Bbought
CBuying
[答案]C
12 He says what he thinks and does what he wants to do_________other people＇s feelings
Aaccording to
Bregardless of
B because of
[答案]B
13 We should take the degree_________account when we recruit a new secretary
A with
Binto
COf
[答案]B
14 At the end of the day you want all attendees_________your event to remember this key message that you＇ve spent along time reinforcing
A leave
Bto leave
CLeaving
[答案]C
15 Let＇s_________our plan
A start
Bstarted
CStarting
[答案]A
16 I didn＇t do_________last week
A nothing
Bsomething
CAnything
[答案]C
17 If I_________youI_________more attention to the independent auditors’ report and financial statements in the annual report
A was shall pay
Bam will pay
Cwere would pay
[答案]C
18 We feel_________ with the inconvenience the service center brought us
A disappointed
Bworried
CSurprised
[答案]A
19 You must_________the annual certification of employment online within 15 days
A submit
Bomit
CCommit
[答案]A
20 Look_________
AHere are the bus comes
BHere comes the bus
CThe bus here come
[答案]B
三阅读理解(40分题4分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage l
Angry customers tend to aim their dissatisfaction and complaints at staff membersIf this happens to you you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individualBut if you wish to be
successful in any business then you have to learn how to handle angry customersListed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：
Never argue backYou must stay calm and aim to satisfy the customer even in the most difficult situationsIt is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouthMake sure you listen more than you speakBy listening carefully you will be able to understand why the customer is complaining so that satisfactory steps can be taken
Show that you care：Use every opportunity to express your apology and understandingYou have to show that you will do everything within your power to try and resolve the situationThis exhibition of your concern will win the customer overThere will be a significant change in their behaviour
Control your anger and be patientLearn to relax and calm yourselfHaving patience with your customers and with yourself will go along way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following themIf you follow the above tips you are on your way to succeeding in your career
21At whom do angry customers tend to aim their dissatisfaction and complaints
AStaff members
BCompany managers
CThose who accompany them
[答案]A
22When a customer shouts rudely at you you should
Aargue back and protect yourself
Bkeep quiet and leave the customer alone
Ckeep calm and listen carefully to the customer
[答案]C
23The underlined sentenceUse your ears more than your mouthmeans
AYour mouth is not more important for you than your ears
BYou should listen more than you speak
CYou should talk more than you listen
[答案]B
24 When dealing with an angry customer which is NOT the right attitude
ABe concerned
B Be patient
CBeam used
[答案]C
25 Which of the following statements is true according to the passage
AWhen the customers complain you needn＇t listen carefully
BYou needn＇t say sorry to those angry customers
CYou should relax yourself and try to understand the angry customers
[答案]C
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Cross training is training an employee to do a different part of the organization＇s workTraining worker A to do the task that worker B does and training B to do A＇s task is cross trainingCross training is good for managers because it provides more flexibility in managing the workforce to get the job doneOn the other hand cross training has some benefits for the employees as wellIt lets them learn new skills makes them more valuable keeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs worked or didn＇t work in the fieldCashiers can be trained to stock shelves and stockers trained to cashierThis allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plans you need to consider both the company benefits and the employee benefitsCarefully select the employees to be cross trainedSome people like to learn new thingsSome are more comfortable sticking to what they knowDon＇t decide which employees are ready for a change based on their age or performance
26Cross training is training an employee to do a different job in a different company
[答案]F
27Cross training is beneficial not only for managers but also for employees
[答案]T
28Cross training can apply to almost any position and almost any industry
[答案]T
29Not all employees are suitable to be cross trained
[答案]T
30You can decide which employees to be cross trained according to their age
[答案]F
四翻译(计20分题4分)
3135题：请ABC三选项中选出佳翻译答案序号写答题纸
31A new food market will be builtin our community next month
A月社会已建新食物市场
B社区正建新菜市场
C月社区新建菜市场
[答案]C
32To communicate precisely what you want to say you have to frequently need to define keywords
A简明扼表达意必须断定义关键词
B定义频繁出现关键词准确传达意
C准确表达意必须断定义关键词
[答案]C
33I think what should be done is to create more job opportunities for students
A认更需学生创造更工作机会
B认学生更机会
C认已学生更工作机会
[答案]A
34A few minutes later the doctor came out of his room for the third time
A分钟医生房间第三次
B分钟医生第三次房间走出
C医生迟分钟终房间走出第三名
[答案]B
35The old sayingpractice makes perfectapplies to interviewing too
A古话曲离口适招聘
B古话熟生巧面试适
C申请面试资格时常常古话熟生巧
[答案]B
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
交际语(题2分10分)
15题：选择正确语句完成列话答案序号写答题纸
1How do you think of the theme of our event
_______________
AIt＇s pretty good
BI feel so sorry about that
CI＇d like to have some tea
[答案]A
2Hello is that service centerThe elevator of our apartment doesn＇t work
_______________
AOhI don＇t know what＇s wrong with it
BSorry I＇ll have it checked out at once
COkI seeThank you
[答案]B
3Do you mind if I record your lecture
_______Go ahead
ANever mind
BNoyou＇d better not
CNot at all
[答案]C
4_______________
My name is Helen and I was born in 1980My major was electrical engineering
A Tell me your name please
B BTell me a little bit about yourself please
C CTell me how old you are please
[答案]B
5Hi Helen I＇ll have an interview tomorrowI＇m afraid I can＇t make it
_______________
ASure you canTake it easy
BI＇m sorry to hear that
CThat＇s all right
[答案]A
二词汇结构(计30分题2分)
620题：阅读面句子ABC三选项中选出填入空白处正确选项答案序号写答题纸
6 Whose textbook is this
It_________John＇sIt has his name on it
A can＇t be
Bmust be
Cmight be
[答案]B
7 These tips may help you avoid_________bad employees for your company
A to hire
Bhiring
Chire
[答案]B
8 Customers_________refuse to filling the questionnaire are not permitted to buy the product
Awhat
Bwhich
Cwho
[答案]C
9 I have coffee_________breakfast time
A at
Bin
COn
[答案]A
10 The heating system of our apartment broke down so I made a_________call to the community service center
A discussion
Bcomplaint
CPraise
[答案]B
11 Where are you used to_________vegetables
A buy
Bbought
CBuying
[答案]C
12 He says what he thinks and does what he wants to do_________other people＇s feelings
Aaccording to
Bregardless of
B because of
[答案]B
13 We should take the degree_________account when we recruit a new secretary
A with
Binto
COf
[答案]B
14 At the end of the day you want all attendees_________your event to remember this key message that you＇ve spent along time reinforcing
A leave
Bto leave
CLeaving
[答案]C
15 Let＇s_________our plan
A start
Bstarted
CStarting
[答案]A
16 I didn＇t do_________last week
A nothing
Bsomething
CAnything
[答案]C
17 If I_________youI_________more attention to the independent auditors’ report and financial statements in the annual report
A was shall pay
Bam will pay
Cwere would pay
[答案]C
18 We feel_________ with the inconvenience the service center brought us
A disappointed
Bworried
CSurprised
[答案]A
19 You must_________the annual certification of employment online within 15 days
A submit
Bomit
CCommit
[答案]A
20 Look_________
AHere are the bus comes
BHere comes the bus
CThe bus here come
[答案]B
三阅读理解(40分题4分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage l
Angry customers tend to aim their dissatisfaction and complaints at staff membersIf this happens to you you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individualBut if you wish to be
successful in any business then you have to learn how to handle angry customersListed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：
Never argue backYou must stay calm and aim to satisfy the customer even in the most difficult situationsIt is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouthMake sure you listen more than you speakBy listening carefully you will be able to understand why the customer is complaining so that satisfactory steps can be taken
Show that you care：Use every opportunity to express your apology and understandingYou have to show that you will do everything within your power to try and resolve the situationThis exhibition of your concern will win the customer overThere will be a significant change in their behaviour
Control your anger and be patientLearn to relax and calm yourselfHaving patience with your customers and with yourself will go along way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following themIf you follow the above tips you are on your way to succeeding in your career
21At whom do angry customers tend to aim their dissatisfaction and complaints
AStaff members
BCompany managers
CThose who accompany them
[答案]A
22When a customer shouts rudely at you you should
Aargue back and protect yourself
Bkeep quiet and leave the customer alone
Ckeep calm and listen carefully to the customer
[答案]C
23The underlined sentenceUse your ears more than your mouthmeans
AYour mouth is not more important for you than your ears
BYou should listen more than you speak
CYou should talk more than you listen
[答案]B
24 When dealing with an angry customer which is NOT the right attitude
ABe concerned
B Be patient
CBeam used
[答案]C
25 Which of the following statements is true according to the passage
AWhen the customers complain you needn＇t listen carefully
BYou needn＇t say sorry to those angry customers
CYou should relax yourself and try to understand the angry customers
[答案]C
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Cross training is training an employee to do a different part of the organization＇s workTraining worker A to do the task that worker B does and training B to do A＇s task is cross trainingCross training is good for managers because it provides more flexibility in managing the workforce to get the job doneOn the other hand cross training has some benefits for the employees as wellIt lets them learn new skills makes them more valuable keeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs worked or didn＇t work in the fieldCashiers can be trained to stock shelves and stockers trained to cashierThis allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plans you need to consider both the company benefits and the employee benefitsCarefully select the employees to be cross trainedSome people like to learn new thingsSome are more comfortable sticking to what they knowDon＇t decide which employees are ready for a change based on their age or performance
26Cross training is training an employee to do a different job in a different company
[答案]F
27Cross training is beneficial not only for managers but also for employees
[答案]T
28Cross training can apply to almost any position and almost any industry
[答案]T
29Not all employees are suitable to be cross trained
[答案]T
30You can decide which employees to be cross trained according to their age
[答案]F
四翻译(计20分题4分)
3135题：请ABC三选项中选出佳翻译答案序号写答题纸
31A new food market will be builtin our community next month
A月社会已建新食物市场
B社区正建新菜市场
C月社区新建菜市场
[答案]C
32To communicate precisely what you want to say you have to frequently need to define keywords
A简明扼表达意必须断定义关键词
B定义频繁出现关键词准确传达意
C准确表达意必须断定义关键词
[答案]C
33I think what should be done is to create more job opportunities for students
A认更需学生创造更工作机会
B认学生更机会
C认已学生更工作机会
[答案]A
34A few minutes later the doctor came out of his room for the third time
A分钟医生房间第三次
B分钟医生第三次房间走出
C医生迟分钟终房间走出第三名
[答案]B
35The old sayingpractice makes perfectapplies to interviewing too
A古话曲离口适招聘
B古话熟生巧面试适
C申请面试资格时常常古话熟生巧
[答案]B
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
