高效的品质问题处理流程ppt
- 1. Quality Issue Solving Process 品质问题处理Cultural change for all of us 改变我们文化从自己开始
- 2. Problem问题What is happening? 出什么问题了？
- 3. When we face a problem... 当我们面对出现的问题…..Problem问题we usually try and fix it quickly … 我们通常会尝试解决并尽快处理 …
- 4. “CONTAINMENT ” “堵漏”Problem问题Containment 堵漏Stop water from dripping on the floor 防止水滴到地板上
- 5. Stop it now : Containment action 阻止问题：围堵行为Contain an issue means “stop the bleeding” immediately 围堵行为就是立刻“阻止流血” an action is implemented as quickly as possible 最快地采取行动 to eliminate or limit the critical effects of the issue 消除或限制问题的不良影响 Examples from our fields: stock recall, stock checking, production stop, sales blocking, asking operators to be careful asking suppliers to be careful etc Problem问题Containment 堵漏例子: 产品召回, 库存品核查, 停止生产, 限制销售, 要求操作者注意 要求供应商注意 等等
- 6. Did we really 我们真 solve the problem? 解决了问题吗? Is asking people to be careful 要求人们注意really a solution? 真解决问题了吗? BUT... 但是...Problem问题Containment 堵漏
- 7. Are you sure the same problem will not happen again? 你能确保同样的问题 不再出现吗? Problem问题Containment 堵漏
- 8. Identify the root cause 查明根本原因 Use the “5 why’s” approach until you find the root cause(s) 采用“5个为什么”的方法来找出根本原因 “ Why is the floor wet?” “ 地面为什么湿了?” Because the pipe is leaking 因为管子漏了 “ Why does the pipe leak?” “ 管子为什么会漏?” Because the gasket is damaged 因为接头坏了 “ Why ...?” “ 为什么 ...?”Problem问题Containment 堵漏
- 9. “CORRECTION ”修正措施Change the damaged part 更换损坏部件This is WHY: Damaged Gasket!Problem问题Containment 堵漏Correction修正问题的原因: 损坏的接头垫片
- 10. Fix it once and for all : Corrective action 一劳永逸地解决问题: 修正行动Correct an issue means “to eradicate it” definitely Eliminate it and make sure that it won't happen againExamples from our fields: Mistake proofing, Design change, Supplier manufacturing process change, etc. 修正意味着“彻底解决问题” 彻底解决问题并确保问题不再出现Problem问题Containment 堵漏Correction修正例子: 防错装置,(电脑显示器D型接头,USB接头) 设计调整, 供应商修正生产过程, 等等.
- 11. Are you sure it will not happen again elsewhere ? Problem问题Containment 堵漏Correction修正你能确保类似问题不会在其它地方出现吗?
- 12. Change similarly affected part 更换类似的易损部件This one was installed at the same time and will also leak soon. I must change it too!“PREVENTION ” “预防措施 ”Problem问题Containment 堵漏Correction修正Prevention预防
- 13. Don’t let it happen elsewhere: Prevention 避免同样问题在其它地方重复出现：预防措施 Extending your solution to other similar areas 将解决方案应用到其它类似地方 This will greatly reduce the risk to have the problem occur somewhere else. 极大降低其它地方出现相同问题的风险Examples from our fields: Spread to other lines Spread to other plants, New technology enforced by suppliers, etc. Problem问题Containment 堵漏Correction修正Prevention预防例子： 扩展到其它生产线 扩展到其它工厂, 对供应商推广新技术, 等等。
- 14. Synthesis: Customer-centric attitude 总结：以客户为中心的态度Once you have a problem:一旦你遇到问题： Stop it immediately 立刻处理 - it’s a containment action ! - 围堵行动 ! Fix it once and for all 从根本解决问题 it’s a corrective action ! - 更正行动 ! Don’t let it happen elsewhere 防止其它地方出现同样的问题 it’s a preventive action ! - 预防行动 !123
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