后台管理系统
- 1. Back Office System 後檯管理系統
- 2. Back Office SystemFunctions: Systems generally work behind the scenes Designed to automate key business function rather than serve the customer directly
- 3. Back Office SystemPayroll systems Automate the calculation and payment of wages and salaries Personnel systems Store and analyze information about employees Accounting systems Automate the process of drawing up periodic financial reports Marketing systems Help analyze the market position f the hotel
- 4. Payroll SystemsCalculating payroll can be a complicated and time consuming process Different work hour with different rate Regular work hours ; overtime work hours; shift allowance;bonuses…etc Income tax and national insurance charges must be calculated for every employee health insurance deduction has to be made Cumulative period-to-date figures hav eto be stored and periodically reported to the Inland Revenue;
- 5. Payroll SystemsHospitality industry has several peculiar characteristics which make payroll calculation even more complicated Employees are multi-skilled and work in several departments, each with different hourly wage rates Service charge has to be collected and distributed
- 6. Payroll SystemsWhat computerized packages can do about the payroll process? Automate the payroll process Reduce the time needed to complete the process Wages are paid frequently, major saving of time (cost) are possible
- 7. Payroll SystemsHow does the payroll system works? The number of hours are entered into the system from a time sheet, or Transferred automatically from an electronic device (eg. Time clock) Hotel and catering computer systems can also act as time clock EPOS or PMS can record the log-on and log-off time of each employee, and report the number of hours worked to the payroll system Once the gross wage is known, the amount of tax due can be calculated using data from the employee’s master file
- 8. Payroll SystemsHow does the payroll system works? Itemized paylslips, listing all deductions, are then produced automatically by the system; some systems can print personalized pay cheques showing the name and the correct amount due to each employee Some systems allow payment to be made by Bank Giro, which reduce the costs of bank charges and administrative time when use cash or cheques for payroll. Business cost are reduced (one cheque for entire payroll) Employee get paid more quickly
- 9. Payroll SystemsHow does the payroll system works? From the bank’s point of view: Bank Giros are time consuming Solution: Paypath or BACS(Bank Automated Clearing System), allow the same data to be taken to the bank on computer disk, where it can be read directly ito the bank’s computer Less time is needed for processing the transactions, which is reflected in lower bank charges for the service Solution2: electronic funds transfer (EFT) Eliminates the need to go to the bank. Data can be transferred electronically, and the funds required for payment automatically removed from the firm’s bank account
- 10. Employee Time Sheet
- 11. Employee Master File
- 12. Personnel SystemsBecause of the links between the payroll and the personnel departments, their computer systems tend to work closely with each other. In some cases, personnel systems incorporate payroll as part of their functions. However, it is more common to have separate systems because each has its own goals and objectives.
- 13. Personnel SystemsFunctions: Store a variety of information about each employee Analyzed data in various ways to produce useful information for the personnel manager. Labour scheduling can assist in drawing up staff rosters
- 14. Personnel SystemsComputerized Labour scheduling system Numbers and skills are entered into system Use mathematical optimization technique to draw up rosters Minimizes labour costs by making as much use as possible of permanent staff and by avoiding overtime Confusion is reduced, as each employee received detailed individually printed report showing where and when he or she is scheduled to work
- 15. Personnel SystemsPersonnel systems are still relatively uncommon in the hotel and catering industry. Individual hotels or restaurants tend to employ a relatively small number of people, and using a complex computer system to help manage personnel might therefore be unproductive.
- 16. 人事薪資管理系統出勤刷卡作業.人事員工管理.制服領用作業.薪資銀行轉帳作業.現金發放作業.二期薪發放作業.勞健保所得稅作業.年度扣繳憑單作業.離職員工作業.出勤考核作業.排班表作業
- 17. Accounting SystemsThe traditional, paper-based method of accounting involves recording transactions in three ledgers: a sales ledger, a purchases ledger and a nominal ledger. Because a ‘double-entry’ system is used to ensure accuracy, entries have to be made in several ledgers to record a single transaction.
- 18. Accounting SystemsComputerized package simplify the process by completing each transaction in a single step. All necessary ledger entries are made automatically when the transaction is processed by the accounting system Electronic links to other computer system allow many of the postings to be made automatically.
- 19. Accounting SystemsAccounting systems are usually purchased in modules, each of which deals with different aspects of the accounting process. Each module can work as a stand-alone package, or can be integrated with other modules to give a complete computerized accounting system. Modularization allows businesses to use only those modules which are useful to them. Modularization also allows businesses to computerize in stages.
- 20. Accounting System ModulesDebtors’-ledger module Creditors’-ledger module Nominal-ledger module
- 21. Debtors’ ledger moduleFunctions and benefits: Records the details of all sales made by the business. Computerized system ensures that customer accounts are always accurate and up to date, and mean that end-of-month statements can be produced promptly Automatically prints reminders to be sent to clients whose payments are overdue. Provide important management information which makes it easier to manage debtors efficiently (ex. Credit limit report)
- 22. Creditors’ Ledger ModuleFunctions and benefits: Creditors’ ledger records all purchases made by the business Provide valuable report and management information ex. Payments schedule, which list the amounts due to creditors in a calendar-like format Ensures that payment is made on time, thus making use of discounts Prevent payment being made too soon, thus allowing use to be made of the ‘free’ credit given by suppliers
- 23. Nominal-Ledger ModuleFunctions and benefits: Produce the final accounts: the trading account, profit and loss statement, balance sheet Accounts can be produced far more regularly than would be possible using manual methods. Because accounts can be produced more often, management are able to react much faster to changes in performance, and control over the company’s finances is much tighter.
- 24. 會計帳務管理系統會計總帳管理,多公司多部門帳務,傳票開立作業.各分類帳餘額作業,應收帳款.票據作業.應付帳款.票據作業,票據開立管理,各式財務報表列印.固定資財攤提作業.每期折舊作業
- 25. Marketing SystemsComputer applications that help identify and satisfy customer needs and thus help companies to achieve marketing objectives. Guest-history systems Contact-management systems Sales-analysis systems
- 26. Guest history systemsHotels have traditionally stored a lot of data about their regular customers. Maintain guest history manually is both expensive and difficult. Computerized systems help by allowing much more information to be stored and processed with vastly less clerical effort, and also by allowing the data to be accessed more quickly and easily.
- 27. Guest history systemsIn many cases, data is transferred automatically from other computer systems, such as the PMS, which helps to keep the data in the system accurate and up to date The data of guest history is a very valuable marketing tool The geographically and demographically information of guests can give an accurate profile of ‘typical’ guests and their spending.
- 28. Guest history systemsData can be used in direct mail shots and to target promotional campaign. Restaurants are using ‘frequent customer scheme’ and computerized EPOS to track the spending habits of customers for marketing purpose.
- 29. Contact management systemsFocus on potential customers by recording and processing customer enquires. Tend to be used mainly in the sales department Stores a contact name and telephone number for each enquiry, along with a record of the services requested Details of correspondence are also stored on the system to show the status of each enquiry, and to see what offers have been made to the client.
- 30. Contact management systemsSystem also acts as a diary and automatically reminds the user of scheduled appointments (whom to call or meet on a certain day) to prevent the lost of sales due to the carelessness.
- 31. Sales analysis systemsProvide management with information on the breakdown of sales Allow more comprehensive analysis to be performed Allow analyzes to be completed in seconds Eliminate the repetitive, boring calculations associated with sales analysis
- 32. Sales analysis systemsManagement can perform such analysis more often, which allows an accurate profile of the spending patterns of different market segments to be built up. Analysis can also be repeated frequently, which allows management to respond quickly to changes in spending patterns.
- 33. 採購物料管理系統廠商資料管理.物料產品管理,採購訂購作業. 領貨.入庫作業.進銷存管理作業 ,廠商應付帳款作業,退貨單.盤盈虧作業,每期應付帳款作業,進價上下限設定.安全庫設定.物料統計.明細追縱
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