15. 对比ISO 9001:2000的8项质量管理原则Customer focus以顾客为关注焦点
Leadership领导作用
Involvement of people全员参与
Process approach过程方法
System approach to management管理的系统方法
Continual improvement持续改进
Factual approach to decision making 基于事实的决策方法
Mutually beneficial supplier relationships 与供方互利关系
16. Process 过程/流程
“Set of interrelated or interacting activities which transforms inputs into outputs” (ISO 9000:2000)“一组将输入转化为输出的相互关联或相互作用的活动”。
Overall aim is to add value by planning and controlling processes为了增值,通常对过程进行策划并使其在受控条件下运行。
18. Input 输入(Includes Resources)(包括资源)PROCESS过程 (“Set of interrelated or interacting activities”)(“一组相互关联或相互作用的活动”)Output 输出 PRODUCT 产品 (“Result of a process”) (过程的结果)MONITORING AND MEASUREMENT OPPORTUNITIES 监视和测量时机(在过程之前、之中和之后)
21. A P
C DInput CInternal CustomerE
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C DOutput AInput CPROCESS CInput EPROCESS EOuput EInput DOutput CPROCESS DOuput DInput BPROCESS BOutput BInput FInternal CustomerPROCESS FOutput FInternal CustomerFeedbackE
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C DA P
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C DInput A
输入APROCESS A