3. ––––About EmakinaEmakina is the leading independent Belgian web agency.We offer the following integrated servicescreative consultancy and graphic design
web development and IT integration
e-business and strategic consultancy
marketing communication servicesWith an award-winning team of over +80 web experts,
Emakina delivers state-of-the-art projects.
4. Some Emakina Customers
5. Selected CasesViral BuzzVolkswagen New Beetle
Volkswagen Polo Fox
Proximus Vodafone live!
Ugly Duck
Proximus 3G
Sprite Light Goblin + Goblin Blog
Jean Paul Gaultier!
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6. Today’s topic“Viral marketing is likesucceeding in Hollywood:
every actor wants to do it,
only a few succeed.”
7. Case Studies Volkswagen Beetle
Volkswagen Polo Fox
8. Buzz– A low, vibrating sound– A particularly intense kind of Word of mouth
9. Buzz MarketingA term used in the marketing industry todescribe activities that companies undertake to
generate favorable word of mouth publicity
about products and services
10. Initial BriefingMake some animation on the vw.be website to relaunch New
Beetle Cabrio mini-site before the summer
11. The IdeaBenefit from the notoriety of the "Yeti" game which was one of
the largest buzz on the Internet in 2004
12. The ConceptThe goal is not directly hit the targetbut rather to create a rumor that can reach to the target
13. The Storyline– The New Beetle Cabrioassists the penguins
martyrized by the Yeti– New Beetle Cabrio savesthem and makes themrebounding on its capotte to
the sea– Positive wink ;-)
14. The Game– Basic arcade game,easy to understand– The more you make
rebounds with penguins,
the more you get points
– The more you savepenguins, the more you get
big points
15. The Game– The game stops afterhaving let 4 penguins
falling on the floor or if
you send your car to
water
17. Excite the PlayersAt the end of each part, the player will have the possibility to
send by email a certificate (HTML format) attesting that he
saved a certain amount of penguins
18. Excite the PlayersAt the bottom of the certificate the address of the game with an
invitation: "Defy your friends by sending them
the address of the game!".
19. Excite the PlayersA permanent table of high scores is posted on the first screen of
the game in order to stimulate the challenge
20. Demo
21. A Few Figures– 5.000 monthly single visits on the mini sitebefore the game was launched– 130.000 single visits on the mini sitethe month the game was launched– 12.000 monthly single visitson the new beetle cabrio mini site today.– 75.000 players have already registeredtheir email address !
22. Campaign Appreciation– Low cost promotion !– Email sent to the 40.000 registered usersof the VW e-News (www.vw.be/enews/)– Bannering on the www.vw.be home page
– Bannering on "Play the Game" site
– Emailing via "Play the Game" list– Word of mouth did the rest! What a buzz!
23. New Buzz Campaign in May 2005– Volkswagen launch new Polo Fox– 3 week prelaunch buzz & blog marketing campaign
– http://www.tonysheraton.be– 2 month activation (interactive video) on Volkswagen website
– http://www.vw.be
24. Tony Sheraton – Chain mailMessage:Hi Fred,You told me once that I could count on you if I neededsome helpWell, I think I getting where I want; I’m at the top!I’m in super-form and my artistic feeling has never beenbetter!Could you ask the people you know if they have a job forme? That would be super!I also have a website http://www.tonysheraton.be where
25. The first presence on
MSN was with a simpletext link on thehomepage
26. Then, on the Hotmail site
27. Then, within theMessenger window
28. On Skynet, there werethree different places, allon the homepage
33. 2. Teasing phase: viral effort
– Insertion & activation: forum posts
– We maintained a diary to keep track of what posts were when
inserted (to avoid duplicates). Editorials and promotional texts were
custom adapted to the style of the site in order to increase the
changes of acceptance:28/07/2005www.pureesoiree.beNLsubmitgriffe_nl.swfDude, don't pimp my car (link) Bald guys should NOT try to pickformup chicks…28/07/2005http://www.studiant.bNLsubmitstrip_nl.swfZoals ze in 't Engels zeggen "Is that a gun in your pocket or aree/forumformyou just happy to see me?" - (link) - 't Zal wel weer een of andere reclame zijn maar toch goed gedaan…
– Insertions of certain material were followed-up by insertions of other
material. This allowed us to be present at many fronts with a variety
of material
40. 2. Teasing phase: viral effort– Emails to webmasters– Mails were sent to various webmasters to convince them to pick up leads. Webmasters are always on the lookout for new original
material and catchy headlines
– We assisted them in this by suggesting headlines
and matching captions
– Close to a hundredwebmasters were
contacted like that
41. 2. Teasing phase: viral effort– See also appendix 1: mention/review of the teasing phase on(e-)marketing sites/blogs
42. –2. Teasing phase: viral effortEven after the launch…
43. –2. Teasing phase: viral effortEven after the launch…
45. ––––––2. Teasing phase: results
– Quick facts:Total traffic:
Before product launch:
Highest day peak:
Language ratio:
Number of video views:
Peak on number of links:216,574 unique visitors
102,212 unique visitors
22,025 (Sunday, July 31)
NL 57% - FR 43%
+/- 275,000 (all videos)
+/- 250
46. 2. Teasing phase: results
– Comparison webvertising vs. viral: (*: see next slide)
– Overall figures: • Paid bannering:
• Viral traffic:
– Before product launch:
• Paid bannering:
• Viral traffic:
– Within identified top-5 referrers:
• MSN-Bannering:
• Skynet-bannering:
• Main posts & stimuli:73,144 visits (33%)*
143,430 visits (66%)
73,144 visits (60%)*
47,843 visits (40%)
25% of referred traffic
10%
65% of referred traffic
47. 2. Teasing phase: results– Note on accuracy:– Reported unique visitors/visits numbers are guaranteed minimums• In reality, one can add 10-20% to compensate for proxy caching effects
(i.e. large corporations frequently surf from a single IP address and all
employees count as 1 visitor)– Missing referrer data• We can not independently confirm (via our referencing counter) thenumbers as reported by MSN/Skynet but we accept them• Normally we can confirm these numbers with an error range of about
10% but here it seems to be more like 75% # can be result of counting
scheme at media reps
48. 2. Teasing phase: results– Cost efficiency report:– Classical bannering will always be necessary to support a campaignbut it does not make or break a campaign– Here, the quality of the viral campaign had a far more importanteffect than bannering– Some figures for costs per click• Bannering: 20K ! / 73K clicks # 0.27! / click• Viral promotion: 7.5K ! / 143K clicks # 0.05! / click
• Efficiency of viral vs. bannering: x5!!
51. –––3. Reveal phase: creative concept
– Message focusing on:
Quality/reliability–
–Simplicity
Fair price
In the “ugly & bad” tone of voice of the brand
All this is a 100% consistent design
53. 3. Reveal phase: campaign map Geentralala.be:
no content
anymore,
becomes a redirect
to UglyDuck.be
Opt-ins from teasing
phase have been
warned by e-mail
Geentralala.be/pres:
page for pressBannering
on Skynet
& MSNUglyDuck.be
Page where to
see/download
the movies
67. 2. Teasing phase: results
– Further role of viral in traffic generation (via teasing site):– Total traffic:
– Before product launch:216,574 unique visitors
102,212 unique visitors
68. 3. Reveal phase: results– E-mailing to opt-ins from teasing phase:
69. thanks to 1.547.153 3.172 3. Reveal phase: results
– Webvertising (figures from DAD): régie
MSN site
MSN HP
MSN entertainment
MessengerFormat
IMU
Leaderboard
Leaderboard expandable
Overlayer
Skyscraper expandable
Mini banner 18-34 Imp.
Reçues
1.038.756
524.266
714.161
160.605
192.057
2.915.647Clicks
4.010
2.978
36.475
8.805
1.525
17.029 CTR
benchmark
0,4%
0,16%
0,29%
2,18%
0,29%
0,5%Best CTR
DAD for
Proximus
0,6%
0,4%
3,3%
13,8%
1,7%
1,2%CTR real
0,4%
0,6%
5,1%
5,5%
0,8%
0,6%MSN Total5.545.49270.8221,3%SkynetSkynet HPIMU
Leaderboard
Skyscraper
Skyscraper expandable414.260
114.234
175.581
628.9492.459
603
342
1.533 0,4%
0,16%
0,23%
0,29%0,6%
0,4%
0,4%
1,7%0,6%
0,5%
0,2%
0,2%=> Skynet ROS Skyscraper 190.036 380
Exceptional high resultsSkyscraper FREEEmakina creatives!!
Skynet Total
3.070.213
8.489
Grand Total
8.615.705 79.3110,23%
0,23%0,4%
0,4%0,2%
0,2%
0,3%
0,9%
70. 4. Emakina’s conclusions
71. Via ourfigures tool Prelaunch
Teasing campaign
Viral marketing
! Channel Visibility
!# of visits to partner web sites
!CTR (Click Through Rate) *
!# of videos downloaded:
+/- 275’000
!# of videos forwarded via site
+/- 2500 people did send video to
friends via site
(number of recipients: unknown)
!# of inscriptions
+/- 2000 people wanted to be
informed of reveal/follow-up
These trackingcould
be answered via our
tracking tool
*Webvertising only with text link on
Skynet, MSN, Messenger, Hotmail Launch
Internet website visits
Contracts/sales
! Sales
!Sales per gross-gain
!Sales per swap
!Sales per Port-in
! Channel visibility
!External
!# of people seeing banners
!# people clicking on
banner
!# of visits (CTR**)
!Internal
!# of pages visited
194,680 visits
!# of visits converted into
contracts
!% of
French/Dutch/English
visitors
57% NL vs. 43% FR
**the CTR will only indicate the number of
visits through the banners and not the
direct click to the site Post-Launch
Calling behavior
Customer profile
!Consumer Behavior
!Age
!% of voice
!% of SMS
!Frequency of Reload
!Amount of Reload
!% of Free Minutes used
Via our
tracking tool
72. 4. Emakina’s conclusions: timeframe– Normal viral campaigns take 1-2 months & require carefullyplanned multi-platform presence– The timeline was very challenging (2 weeks):– Effective time window for viral campaign was decreased– Action plan was adapted from “slow build” # “massive tam-tam”
– Was very challenging but we met traffic expectations and evensurpassed our own hopes / wild dreams
73. ––––––––––––4. Emakina’s conclusions: comparison with the
Sprite campaignUglyDuck.be
Ultra-high traffic in
ultra-short time window
(almost 200k / 2 weeks)
High pick-up rate of
high-quality creatives on other
websites
More visuals, videos
Lower interaction model
Less web links (250) but this is
because campaign was shorterSprite Goblin
High traffic in short period (150k
/ 1.5 month)
Low pick-up rate of creatives
but more word-of-mouse
More content, story telling
More interactive
(custom images posted on site)
Lots of online links (1000)
74. 4. Emakina’s conclusions– Traffic: this must be a record on the Belgian web(but we were a bit lucky since time was unrealistically short)– Planning: time-window to be enlarged across different media (3to 4 weeks is ideal)– Brand awareness: to be improved: more text/captions to positionfunnies
75. Appendix: Pasdechichi on
buzz/viralmarketing sites
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86. Case StudyJean Paul Gaultier
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93. –––Campaign Results–2005-Q4 European campaign
+160’000 visitors
+215’000 visits
– Site even made it to official
Apple QuickTime Guide
94. Case StudyYes By SodexhoArchive Online
95. Yes – Gift Voucher– What Ticket Restaurant is for food, the Yes! will be as gift
voucher for presents, special occasions, … exchangeable in
many prestigious outlets
96. Buzz Campaign– A certain Sam Lennov has returned from the future and is
making various predictions on social, cultural and economic
level. Highlights are the prediction of the YES…
97. 4286446Designing a story development
YES
CURRENCY… and let the
story evolve to
more specific
topics to build geo-political
changed world
technologicaleconomictimea climaxchangeschanges3scientificenvironmental
changeschangessocial cultural
changes2 medical
changes1 time
machinechangesentertainmentchangesWe’ll start here, talking
from a human interest
level to get the story
going… Sam
LennovThese numbers
indicate the proposed
number of topics /
weight within the story
98. postsScheduling postsTraffic picks
up and
becomesexponential mainstream
July 2005
Story gets
picked up by10th planet is
discovered but not
predicted. However,
this is the realisation
that he knows andSam leads a quite life
and is considering
going public with his
story but it’s the
coming Tsunami that
will kickstart it. Sam’s friends
March 2005July 2005July 2005Press
coverageinfluences the
future…JuneAug Sep OctJan 2004Oct 2004Dec 2004April 2005 20052005 2005 2005timeBlog is createdStarts additional posting
99. ––––––––Campaign Figures1.5 month campaign
Budget 10K+30’000 unique visitors
+42’000 unique visits
+184’000 page views
4.5 page views / visit
13min average visit21 highly creative posts on a variety of human interest topics
– 1325 quality interactive comments
100. MortiCampaign Appreciation
– School forums, class speeches, countless online forum
discussions,
– Magazine and TV journalists seeking contact
Geachte heer Lennov,Ik werk als journalist voor het maandblad Menzo, en in functie
daarvan stel ik u graag volgende vraag: kan ik u ergens zien,
interviewen? Ik begrijp dat u op uw privacy gesteld bent, maar ik kan
u garanderen dat indien we tot een akkoord komen voor een
interview, wij uw identiteit (adres, tel.nr., mailadres, …) zeker niet
zullen prijs geven. Ik ben best wel onder de indruk van uw kennis en
visie op verschillende zaken, maar zou u toch graag wat concretere
vragen willen voorleggen, zonder onze lezer ook maar enige duiding
te geven of u daadwerkelijk uit de toekomst komt of niet .. laten we
het beschouwen als een open interview, reclame voor uw blog maar
wel in die mate dat we werken met vraag en antwoord. Bovenal: ik
begrijp dat u geen foto’s uit de toekomst kan laten zien, maar u
vermeldt wel enkele voorwerpen, die ik graag eens zou zien .. ik
hoop alvast dat u toch even over mijn voorstel wil nadenken, u kan
mij altijd met een privé-nummer bellen op het nummer:
0496/xx.yy.zzz
met vriendelijke groeten,
JornHey Sam
Met verstomming en met veel respect en
interesse bekeek en las ik je webpagina’s!
Het is nl zo dat ik reporter ben voor VTM. Nu wil
het toeval dat ik net voor een reportage op zoek
ben naar verhalen en getuigenissen over leven
in de toekomst? Mag ik je hierover eens
contacteren (telefoonnummer ofzo). Ik beloof
absolute discretie en kijk uit naar je mailtje?
Thanks, nog veel plezier hier en nu en hopelijk
tot heel binnenkort.
101. Reveal Phase– Sodexho endorsing the campaign– Admitting the claims made on the archiveonline.be site