4. 北电网络CTI产品系列第一方控制方式
Fast View
第三方控制方式
Meridian Link
TAPI
Symposium北电网络是CTI技术的先行者,其产品也跟
随技术发展和市场需求而进步!
5. 第一方控制方式配置MCA的数字话机
(M2008/2616/2216)Meridian 1Microsoft Windows PC with TAPI 1.X
NORTEL TAPI SPI
Application Software (Fast View)Fast View
6. 第三方控制方式Intelligent
InterfacePBXLANServerWindows NT
Novell NetWare
Unix
OS/2
Apple
other...服务器类型针对 Client / Server 结构
7. Meridian Link智能链路现在过去Meridian Link提供了计算机与Meridian 1之间的接口,支持需要同时使用电话和计算机的应用。比如在一个客户服务中心,当电话还在响铃的时候,来话的有关信息 ( 如呼叫者姓名,地址,历史数据等)已在电脑屏幕上显示出来。
8. Meridian Link基本概念通过Meridian Link 可以将Meridian 1的交换功能与计算机
的强大的数据处理和存贮能力集成为一个完整的系统。
提供与计算机之间的高层通信协议和开放式应用程序接口
平台以供客户开发自己独特的应用程序。座席终端平台Meridian 1Meridian LinkCTI 服务器局域网
9. 与电脑的高度集成Meridian Link作为主计算机和M1 PBX之间的接口,在M1 PBX
和主机(Host)之间能相互发送和接收消息(命令,状态等),从而
达到相互控制的目的;另外,它还提供了主机与Meridian Mail
之间的接口,使得应用程序能提供话音服务。 M1 Option 11 with M-LinkComputerMeridian Link来话ANI/CLID
DNISMeridian Link 有三条链路:
Link 0 -Meridian Link 模块和Meridian 1之间的链路
Link 1 -Meridian Link 模块和主计算机之间的链路
Link 2 -Meridian Link 模块和Meridian Mail 之间的链路Agent
17. Meridian Link概况物理层LAPBX.25pkt应用层LAPB主计算机排队交换设备X.25协议APDUs[Application
Messages]Unix V/86Hardware硬件 S/WMeridian Link S/WX.25 连接
计算机To Meridian 1M-Link consoleTCP/IP协议TCP/IP TCP/IPTCP/IPX.25物理层应用层通信协议总体结构
19. Meridian Link消息集呼叫处理Host
主计算机Meridian 1
排队交换设备Requests 请求Responses 应答Unsolicited Status 非请求状态Make Call Progress
Answer Answer Response
Release Release Response
Initiate Transfer Answer Indication
Complete Transfer Release Indication
Initiate Conference Call Offered
Complete Conference Call Abandoned
Retrieve Original Route Request
Route Call Route Call Response
Give Ring-back Give Ring-back Response
Give Silence Give Silence Response
Give Music Give Music ResponseHost->PBX 计算机到排队机PBX->Host 排队机到计算机
20. Meridian Link消息集功能请求/通知Host
主计算机Meridian 1
排队交换设备Requests 请求Responses 应答Unsolicited Status 非请求状态Set Feature (ACD Login) Set Feature (ACD Login) Response
Set Feature (ACD Logout) Set Feature (ACD Logout) Response
Set Feature (Make Set Busy) Set Feature (Make Set Busy) Response
Set Feature (Make Set In Service) Set Feature (Make Set In Service) Response
Set Feature (Not-Ready) Set Feature (Not Ready) Response
Set Feature (Ready) Set Feature (Ready) Response
Set Feature Notification (Make Set Busy)
Set Feature Notification (Make Set In Service)Host->PBX 计算机到排队机PBX->Host 排队机到计算机
27. Nortel主要API开发合作伙伴微软Windows NT
电话应用程序接口(TAPI)
Hewlett-Packard(HP)
计算机应用电话(ACT)
DEC
计算机集成电话(CIT)
International Business Machines(IBM)
呼叫路由服务体系(Call Path)
Tandem
呼叫应用管理(CAM)
DIALOGIC
CT-ConnectTandem也可以简单
29. TAPI应用结构图Meridian Link Meridian 1IVR
Systems客户局域网服务器TCP/IP Windows NTTAPI .DLL TAPI Driver of NortelWindows 95Windows 3.x or工作站
30. TAPI呼叫控制函数集(部分)呼叫控制
Make call
Answer call
Release call
Hold call
Unhold call
Conference call
Transfer call (blind and Consulting)
Transfer call (blind/Fast Transfer )
ACD功能
Login (except MQA equipped systems)
Logout
Ready
Not Ready
Make set busy
Make set in service
呼叫事件监视
Call abandoned in Queue
Call offered including DNIS, ACD Position ID, and CLID information
Station has gone on hook
Station has gone off hook
Station is ringing
Station has established an active call
Call has been disconnected from a Station
A station is no longer ringing
Station has been put on hold
Station has retrieved a held call
Station has initiated a transfer
Station has completed a Transfer
Station has initiated a conference-
Station has completed a conference-
A 3-party conference has reverted to a 2-party
31. TAPI函数举例M1M LinkIVRTAPI INTMeridian 1 TAPI Server TAPI 2.1 for Windows NT/95Screen Pop / Soft-phoneBusiness ApplicationsMake Call函数名称: line Make call
参数:
DIALTONE - 收到来自 M1 的信息
PROCEEDING - 已拨号,M1正处理呼叫
RINGBACK - 收到被叫地址
BUSY - 收到忙音
CONNECTED - 呼叫已建立并连接完成