38.
A good performance measure:
Description:
Is quantitative
The measure can be expressed as an objective value.
Is easy to understand
The measure conveys at a glance what it is measuring and how it is derived.
Encourages appropriate behavior
The measure is balanced to reward productive behavior and discourage "game playing."
Is visible
The effects of the measure are readily apparent to all involved in the process being measured.
Is defined and mutually understood
The measure has been defined by and/or agreed to by all key process participants (internally and externally).
Encompasses both outputs and inputs
The measure integrates factors from all aspects of the process measured.
Measures only what is important
The measure focuses on a key performance indicator that is of real value to managing the process.
Is multidimensional
The measure is properly balanced between utilization, productivity and performance, and shows the trade-offs.
Uses economies of effort
The benefits of the measure outweigh the costs of collection and analysis.
Facilitates trust
The measure validates the participation among the various parties.
物流质量评估的标准Date38