1. THE ARCHITECTSFUTURELABWe assist
Marketers to maximise the return on their investments
Innovators to create more successful propositions.
CEO’s to grow profits through customer-centricity.Athens
Brussels
Bucharest
Hamburg
Iasi
Kiev
Moscow
ShanghaiSome Credentials
Astra Zeneca
Deloitte
Fortis Investments
Heineken
Hewlett Packard
Lego
MobistarSpecial RelationshipGemalto
Lexus
Philips
Pireaus
2. CHANGE MARKETING? YES WE CAN.DIGITAL EDITIONFUTURELAB
3. Flashback 2006:
I Am The MediaFUTURELAB
4. UK DVR owners who fast-forward the adverts
(% of recorded programmes)
Source: Ofcom Research, February-March 2008DVR Growth by Region
(millions of units)Source: Informa Telecoms & Media, Q4-2008TV Ads are being “tuned out”FUTURELAB
5. “The workers should appropriate the means of production”After all, there is an ever expanding universe to play withFUTURELAB
6. “The problem is not the [online] medium, the problem is the message, and the fact that it is not trusted, not wanted, and not needed”
Eric Clemons“Informed” consumers are much less reliant on advertising for product information
Out of 20 media company blogs are “least trusted” sources of information. Consumer product ratings/reviews are the second most trusted source.
(Forrester, Q2-2008FUTURELAB
7. Relevance
Engagement
Reputation
C u s t o m e r J o u r n e yRelevanceEngagementReputation€FUTURELABAN OPEN SOURCE MODEL
8. BRAND-CENTRIC
COMMUNICATION PLANNING HUMAN-CENTRIC
COMMUNICATION PLANNING To make me pay attention, stop looking at yourselfFUTURELABStarts from what the brand wants to say and how to efficiently get it to pre-defined homogeneous audiences.Starts from what the customers want to “hear” and and being relevant to their situation, environment, interests and needs.
9. relevance = f(personality, need, situation)What would this man want to hear?Human Centric Communication PlanningFUTURELAB
10. TODAY:
Take your existing plan and ask yourself “what’s in it for the customer to give me his media-time?”
How can I make it more relevant and interesting?
And if you don’t know, go into the street and ask.Project Battlecry: Challenge 1Introduce Human-Centric Communication PlanningFUTURELABSTRUCTURAL SOLUTION
Establish a “human driven” communication planning model