3. MISSION
To provide acquisition and assistance services to
support accomplishment of the Department's
programmatic goals and objectives. STRATEGY
To change the present system's culture, management
systems, and line processes consistent with the
principles of Quality Management, in order to
establish and maintain: a customer focus, a sense of
urgency, continuous and breakthrough process
improvement, and an emphasis on results. VISION
To deliver on a timely basis the best value product
or service to our customers while maintaining
the public's trust and fulfilling public policy
objectives.
5.
Customer Satisfaction
CORE
Customer Satisfaction Index
Data Source: Customer Climate Survey
Also, documented results from formal
Baldrige, Presidential or Energy Quality
Award Self-Assessments and Site Visit
Evaluations
Elements:
Timeliness: Extent of customer
satisfaction with timeliness of
procurement processing; planning
activities; and on-going communications
Quality: Extent of customer satisfaction
with the quality of procurement services
Communications: Extent to which
procurement communicates accurate
information which impacts the work
of my organization
85% customer satisfaction rating in 1998
(90% in 1999, 95% in 2000)
CUSTOMER PERSPECTIVE OBJECTIVE MEASURE NATIONAL TARGET A-7
6. CUSTOMER PERSPECTIVE OBJECTIVE MEASURE NATIONAL TARGET
(Appropriate targets will be negotiated
between the Cognizant DOE Contracting
Officer and the contractor purchasing
organization)
Customer Satisfaction (Cont .)
OPTIONAL
Data Source:
Real-time Transactional Survey
(if appropriate)
Elements Menu:
Schedule
Cost
Best Value
Performance against standard/commitment
Overall Satisfaction
A-8
7. INTERNAL BUSINESS
PROCESSES
-Effective Internal Controls
-Effective Supplier Management
-Effective Utilization of Alternate
Procurerment Approaches
-Streamlined Processes
-Acquisition Process
-Good Corporate Citizenship through
PurchasingINTERNAL BUSINESS PROCESS PERSPECTIVEA-13
8. Effective Internal Controls
Data Source: Transactional review
of purchasing files, review boards and
Local Purchasing Information
Systems (LPIS)
Effective Supplier Management
Data Source: LPIS
Effective Utilization of Alternate
Procurement Approaches
Data Source: LPIS
Core:
% of systems in full compliance with
stakeholder requirements (e.g., applicable
laws, regulations, terms and conditions of
contracts, ethics, etc.) based on self-assessment
and subject to fatal flaw considerations
Core:
% Delivery on-time
Optional:
Supplier Satisfaction
Prequalified suppliers as a % of all suppliers
Rejection rates due to non-conformance to
contract requirements
Core:
Optimum % of transactions placed by users
(JIT, Procurement Card, etc. divided by the
sum of total transactions)
Optional:
% utilization of ICPT and other leveraged
purchases
% of RFPs over $100K issued electronically
A-14
Meets or exceeds expectations
85% on-time delivery (includes JIT)
(Appropriate targets will be negotiated
between the Cognizant DOE Contracting
Officer and the contractor purchasing
organization)
INTERNAL BUSINESS PERSPECTIVE OBJECTIVE MEASURE NATIONAL TARGET
9. Streamlined Processes
Data Source: LPIS
Acquisition Process
Data Source: LPIS
Good Corporate Citizenship through
Purchasing
Data Source: Local goals as negotiated
with cognizant DOE office
Core:
Number of critical processes reengineered/
redesigned. or re-validated
Optional:
% purchase action utilization of Electronic
Commerce
Core:
Average cycle time (exception: Procurement
Card)
Optional:
Average cycle time(<=$100,000)
Average cycle time (>$100,000)
Core:
% of economic and social diversity and
local participation program goals achieved,
including:
SB and SDB Goals
Regional/Local Outreach/Support
Good Neighbor Program
A-15
Two annually
20 days cycle time (CAPS)
Specific negotiations with local DOE
Office
INTERNAL BUSINESS PERSPECTIVE OBJECTIVE MEASURE NATIONAL TARGET
10.
LEARNING AND GROWTH
- Employee Satisfaction
- Employee Alignment
-Information AvailabilityLEARNING AND GROWTH PERSPECTIVEA-21
11.
Employee Satisfaction
Data Source: Employee Climate Survey
Also, documented results from formal
Baldrige, Presidential or Energy Quality
Award Self-Assessments and Site Visit
Evaluations
Employee Alignment
Data Source: Employee Performance
Appraisals and Local Purchasing
Information Systems as appropriate
Information Availability
Local Purchasing Information Systems
as appropriate
LEARNING AND GROWTH PERSPECTIVE OBJECTIVE MEASURE NATIONAL TARGET Core:
Employee Satisfaction Index
Employee Satisfaction Index includes data
from employee survey, focus groups,
absenteeism, and voluntary terminations
Core:
Employee Alignment % of employees
whose actual performance is aligned with
Key Success Factors
Core:
Information Availability Measure
This is a measure of useful information
(e.g., policies, procedures, operational
reports) available to employees
(Appropriate targets will be negotiated
between the Cognizant DOE Contracting
Officer and the contractor purchasing
organization.)
90% aligned
90% of work groups have the data
they need to do their jobs
A-22
13. Optimum Cost Efficiency of
Purchasing Operations
Data Source: Local Purchasing
Information Systems.
Core:
Cost to Spend Ratio: Purchasing Operation's
operating costs (labor plus overhead) divided
by purchasing obligations
A-28
FINANCIAL PERSPECTIVE OBJECTIVE MEASURE NATIONAL TARGET
(Appropriate targets will be negotiated
between the Cognizant DOE Contracting
Officer and the contractor purchasing
organizational)