12. 英文电话处理 请稍等/ One moment,please.
Hold on, please.
对不起,***现在不在办公室/
I am sorry, ***is not in the office now.
Sorry, *** just left the office.
对不起,***正在开会
I am sorry, ***is in a meeting
对不起,*** 正在占线
Sorry, his/her line is busy.
请问您贵姓?/Who is speaking ,please.
May I have your name,please.
13. 您想留言吗?/Would you like to leave a message?
您可以过* 分钟再打
Would you call her/him about * minutes/hour later?
对不起,我没听懂,您能再讲一次吗/您能讲慢一些吗?
Pardon, I did not get you .
Would you say it again please?
Would you speak slowly please?
您能拼一下您的名字吗?
How to spell your name ,please?
谢谢您的电话,再见
Thanks for calling,bye bye .
没关系(当对方表示感谢时)/You are welcome