36. 媒体和高科技Alcatel
Ameritech
AT&T
Bell Atlantic
Deutsche Telecom
France Telecom
KDD
NTTSiemens
SK Telecom
DEC
Dell Computer
Ericsson
Hewlett-Packard
Intel
Motorola金融机构American Express
AMP Insurance
Banks Trust
Bank of America
Chase/Chemical Bank
Citicorp
Daiichi Kangyo Bank
VisaDeutsche Bank
JP Morgan
Mitsubishi Trust & Banking
Merrill Lynch
Morgan Stanley
Nippon Life Insurance
World Bank物流和交通AAA Trucking
Air Canada
American Airlines
Amtrak
Barcelona Olympics Committee
British Rail
Sea Container
DHL
KLM
Korea National Railway
Kowloon Canton Railway
Mitsui Lines
NASA航空/汽车Bendix/Allied Signal
BMW
Chrysler
Clear Equipment
Fiat Auto
Ford
GM
HondaKrupp
Mercedes Benz
Nissan
Owens/Corning Fiberglass
Porsche
Rover Group
United Airlines
Volvo石油和化工Abu Dhabi National Oil
Air Products & Chemicals
Amco
AMP
BASF
Dainippon & Chemicals
Du PontEni
Exxon
Hoescht
Lyondell Petrochemicals
Mitsubishi Chemicals
Mobil
Pacific Gas & Electric
Texaco消费品和零售Amway
Bristol-Meyers Squibb
Carrefour
Clorox
Coca-Cola
General Foods
Gillette
KirinMcDonald’s
Nordstrom
Philip Morris
Pillsbury
P&G
Sears Roebuck & Co.
Unilever
Wal-Mart医疗和保健Abbott Laboratories
Amgen
Baxter
Bayer
Bausch-Lomb
Eli Lilly & Johnson
GenentechGlaxo-Wellcome
Johnson & Johnson
Merck & Company
Novartis
Pfizer Inc
Sankyo
Schering-Plough Corp.
Rhone-Poulenc Rorer建筑和机械Alcox
Bethlehem Steel
British Steel
Carolina Power & Light
Heinrich Elskes
Imatra Steel
KomatsuNord France
Orenstein & Koppel
POSCO/ POSEC
Tianjin Planning Committee
United States Steel
United Technologies Corp.客户摘选公用事业Aguas De Barcelona
British Gas
Carolina Power & Light
Electricite De France
Florida Power Corp.National Power
Norsk Hydro
Northern Electric
Nuclear Electric
Veba AG…和深度
42. 科尔尼公司为客户的服务有三个基本指导原则这些指导原则保证科尔尼能够为客户提供高价值且实际可行、卓著成效的解决方案
建立多层次的客户关系和可信度
客户和科尔尼共同组成指导委员会和行动小组
主要股东参与项目
与客户建立友好的工作关系
每个项目之后,要做两次项目评估
85%的项目结果超过客户预期满意度
唯一一家有此规定的顾问公司强调深入了解客户的业务、组织构架和具体问题
80%的业务来自于老客户
利用全球范围内的资源为客户设计度身定做的解决方案
根据“一个公司”原则,许多的客户均因此发展成为科尔尼的全球客户Engagement Quality ReviewPlease rate the caliber of our team membersDid we maintain effective communication with you and your people during the assignment?Did we interact and work with your people effectively?To what extent were expectations clearly set at the beginning of the assignment?Do you believe the identified results or benefits can be achieved?PoorExcellent12345Not At AllCompletely12345Not At AllCompletely12345Not At AllCompletely12345Not At AllCompletely123451.2.3.4.5.共同参与的项目队伍质量以关系为基础的客户