9. Empowerment 並不是你為員工做了些什麼,而是你拿掉一些阻礙,使得員工能夠更自由的發揮他們的能力。
Empowerment is not the things you do to or for people, it's the impediments you take away, leaving space for folks to empower themselves.
—Terry Neill,
Andersen Consulting新領導模式
47. The first responsibility of a leader is to define reality. The last is to say thank you. In between the two, the leader become a servant and debtor.
─Max Depree : Leadership is an Art