26. 績效評估之重要問題要評估什麼? What to evaluate? 評估的對象:例如一家公司或一種產品。
如何評估? How to evaluate? 評估的方法:例如使用六個標準差方法或產品績效評估方法。如何建立評估指標? 如何量測目前之指標值? 如何打出整體之績效指標分數? 如何設定各指標之目標值?
何時評估? When to evaluate? 評估的時點:例如評估的週期和產品生命週期之時間點。
誰來評估? Who to evaluate? 執行者之選擇有關評估方案之成敗。。
如何結合評估與流程改造? Why to evaluate? 強化企業競爭力。26
30. The Importance of Performance EvaluationPoor performance of a product can make it fail in the market place outright (20% performance/price difference is significant!)
Poor performance of the architecture of a system can make it vulnerable to its viability.
Poor performance of a service can cut into its profits and threaten in viability of the service provider (5% capacity difference is significant!)
Poor performance of a manufacturing business can cut into its profits, lose the competition, and threaten the existence of a business.
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31. The Importance of Performance EvaluationTo achieve adequate performance, quantification of performance requirements, budgets, analysis, prediction must be applied at every stage of a project.
The on-going performance evaluation of a service/ manufacturing system must be carried out to improve the its efficiency and effectiveness.31
32. 參考書籍Systems Engineering and Management, Blanchard & Fabrycky, Prentice Hall
平衡計分卡, Kaplan & Norton,朱道凱譯, 臉譜文化公司, 1999
3. 六標準差, Pande, Neuman and Cavanagh, 樂為良譯, McGraw-Hill, 2002 32