5. Active listeningMind word understanding
Emotions feelings make contact
Body actions impact
6. When to use active listening A has a problem, B is listening.
B knows the solution, A will accept it. B tell A.
B knows, but A wants to be convinced. B sell to A.
A and B have equal knowledge of the situation.
Discuss together.
A knows more than B about the situation.
B listens and reflects back to A.
28. EXERCISE: ACTIVE LISTENING
The objective is to develop the skills of listening, reflecting, summarizing.
Work in groups of three:
A. Discusses a real personal problem.
B. Listens and counsels.
C. Observes, coaches B and gives feedback to both.
Rotate the roles after 20minutes and repeat.