46. Training ProcessTraining TargetTraining ContentTraining Process ManagementWhoWhoHowWhenNeed Training?Conduct Training?To do TrainingBegin Training?Training Evaluation
47. Job Performance
48. Training Needs FormulaRequired PerformanceActual PerformanceNeedJob Description
Supervisor’s Expectation
Upper Management’s Expectation
Policy
Goal / Objective
Industry Study
Customer’s Expectation
… …What
Why
How to fix it
… …—=
54. Types of EvaluationPre-Course AssessmentCourse AssessmentPost-Course AssessmentTechniqueA. Reaction
Learners’ opinion of their job performance before training.Reaction
Learners’ opinion of training and new level of confidence.
_________________B. Learning
Learners’ knowledge and skill level on their job tasks before training.Learning
An assessment of learning during training.
_________________C. Performance
Assessment of Learners’ on-the-job performance before training.Performance
Assessment of Learners’ on-the-job performance after training.
_________________D. Results
Anticipated dollar benefit of improved learner job performanceResults
Actual dollar benefit of improved learner job performance.
_________________
55. Training EvaluationRequestsRecordsInterviewsSurveysObservationTestsPerformance AnalysisCost-Benefit AnalysisDecision
56. Items to Include in EvaluationInstructorJob RelevanceFacilities Methods Effectiveness Improvements Meet Needs / Expectation
57. Return On Investment
Return On Investment (Benefits – Costs)
ROI, Cost=
58. True Cost of Training(Case Study)Salary(daily while on training) X
Benefits package .33X
Lost production/replacement cost 1.5X
Organizational overhead 1.25X
Tuition Actual
Travel Actual
Total Cost _____