国家开放大学专科《管理英语2》一平台在线形考(单元自测1至8)试题及答案


    国家开放学专科理英语2台线形考
    单元测18 试题答案

    说明:资料整理2024年7月适国家开放学专科学员台线形考考试
    单元测1 试题答案
    备注:测试中6道机题中5道选择题1道完形填空题
    第题:选择填空(题10分5题)
    列选择题库中抽5题
    ―How’s your mother doing
    ―___________________
    AShe is very well
    BShe is very kind
    CShe is doing shopping now

    ―Do you mind if I record your lecture
    ―________Go ahead
    ANever mind
    BNoyou’d better not
    CNot at all

    ―I was worried about my mathbut MrWhite gave me an A
    ―___________________
    AThat’s an easy course
    BCongratulations
    CMrWhite is very good

    ―Can you go skating with us this afternoon
    ―SorryI can’tI_________take care of my little sister at home
    Acould
    Bmay
    Chave to

    ―I’m terribly sorry that I’ve spilled some coffee on the table
    ―___________________
    AI don’t care
    BIt doesn’t matter
    CDon’t be sorry

    ―Would you like to go to the concert with us


    ―________but I’ve promised to help Jim with his ChineseThank you all the same
    AI hate concerts
    BI’ll go with you
    CI wish I could

    ―Whose textbook is this
    ―It______John’sIt has his name on it
    Acan’t be
    Bmust be
    Cmight be

    He is_________this company
    Ain charge of
    Bin the charge of
    Cunder the charge of

    He says what he thinks and does what he wants to do_________other people’s feelings
    Aaccording to
    Bregardless of
    Cbecause of

    He was always_________in sharing his enormous knowledge
    Agenerous
    Bgeneration
    Cgenerate

    His action is always_________with his words
    Aconstant
    Bcontinuous
    Cconsistent

    More than 30 people_________the position
    Aapplied for
    Bapplied to
    Capplied in

    One dayour dreams will_________reality
    Aturn out
    Bturn into
    Cturn away

    The enemy has strengthened their_________position
    Aprotective
    Bdefensive
    Coffensive

    We think that Smith should be told about his_________condition as soon as possible
    Aphysic
    Bphysics
    Cphysical



    第二题:完形填空(阅读理解选择判断翻译等)(50分)
    列带★题库中抽中1试题
    ★翻译ABC三选项中选出英文适合中文翻译
    1Thank you so much for your generous hospitality
    A真非常感谢您帮助
    B非常喜欢里宜环境
    C非常感谢您盛情款

    2A true friend is someone who reaches for your hand and touches your heart
    A真实朋友伸出手触碰心灵
    B真实朋友伸出手理解心灵
    C真正朋友援手帮助感动心扉

    3I don’t know why he is latehe might have had an accident
    A知道迟遇事
    B知道没迟遇事
    C知道迟定遇事

    4They are willing to understand their partner’s position first before trying to get understood
    A合作方理解愿意理解合作伙伴立场
    B合作方理解前愿意先理解合作伙伴立场
    C愿意解方立场必须先想明白

    5The more familiar interviewing feels to youthe less anxiety you will feel with the process
    A面试越熟悉面试程中焦虑会越少
    B面试中熟面试程中焦虑会少
    C熟悉面试点面试中麻烦会少点

    ★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
    The houses we live in are very{1}They keep us from being cold in the winter and hot in the summerIn the winter they keep out of the snowThey also keep out the windEven if it is blowing outsidewe are nice and warm insideIn the summer houses keep the hot sun from usWhen it rainsthey keep us from getting wet

    Houses are also places{2}we feel safePeople can’t get at us or our thingsHouses give us a place to be together with our families and friendsMothers and fathers {3}their children thereThe children play thereThe family eat and sleep under the same roof

    Houses are different in many waysThey are made of different thingsSome houses are made of woodSome are made of stonesSometimes more than one thing is used to make a house

    Houses come in different{4}Some houses have only one roomSome houses have more than one roomBig buildings found in cities have a great many roomsThey hold many familiesThe rooms in which each family lives are called an apartment


    Houses are different in the ways they are{5}Houses in tropic countries can be lightly builtIn places where it rains much of the timehouses must keep out the water
    take care (注意心留心)
    1{AexpensiveBimportantChuge}
    2{AwhichBthatCwhere}
    3{Acare forBcare aboutCtake care}
    4{AplacesBsizesCnames}
    5{AbuildBbuildingCbuilt}

    ★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
    There are more ants than any other kinds of land animals in the worldThey range from 01 to 1 inch long and are usually yellowbrownredor blackAnts live in societies in which they depend on one anotherThe societies are not all exactly the same because there are ants of very many kindsBut in generaleach kind has ants of three main typesqueensmalesand workers

    The ants have a good many enemiesThey include birdsbears and ant eaters of various kindsIn some cases other ants are their worst enemiesas man’s enemy is manIn some parts of the worldred ants march in large armies to attack the homes of black antsSome of them succeed in getting inside of the tunnels of black antswhose entrances have been blockedThey try to carry the black ant babies awayThe black ants do all they can to prevent thatThey send their biggest soldiers into actionVery many of the red ants soldiers are killed but some escape with babies belonging to the black antsThe red ants take the babies home and bring them upThey become the only workers for the red ants

    Ants as a group are beneficial to humansTheir tunnels mix and soften the soilin some places replacing the activity of earthwormsSome of ants are harmful to humansFor examplethe fire antwhich has a painful biteis a serious pest to humans and domestic animals in many parts of the world
    1Which kind of ants is not regarded as the main types of ants in general
    AQueen ants
    BSoldier ants
    CWorker ants

    2According to the passagewhat do we learn about the ants’ enemies
    AThey are of many kinds
    BThey are birds and ant eaters
    CThey are the same as man’s enemies

    3The red ants attack the black ants’ home because
    Ablack ants are better soldiers
    Bred ants are stronger than black ants
    Cthey don’t have workers of their own

    4According the passagewhich of the following statements is TRUE
    AThe number of ants is the most in the world
    BEach ant depends upon itself in the society
    CAnts are useful to human on some conditions

    5The main purpose of the passage is to
    Aexplain some information about ants
    Bshow the difference between red ants and black ants
    Cconvince people that ants as a group is beneficial insect



    ★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
    GOOD COMMUNICATION SKILLS KEY TO ANY SUCCESS
    Good communication skills are the key to success in lifework and relationshipsWithout effective communicationa message can turn into errormisunderstandingfrustrationor even disaster by being misinterpreted or poorly delivered
    THE STEPS FOR GOOD COMMUNICATION SKILLS
    1Know what to say
    Understand clearly the purpose and intent of your message
    2Know how to say
    Begin by making eye contactwhich shows confidenceThen pay attention to your body language
    3Listen
    After you’ve finished talkingyou should stoplistenand look for feedback and clues of comprehension
    4Reach understanding
    To communicate well is to understand and be understood
    MORE TIPS FOR DEVELOPING GOOD COMMUNICATION SKILLS
    1The better you are able to express yourselfthe better your ability to communicate
    2Practice your listening skillsBe considerate of other speakers by waiting until they are done before stating your views
    3Learn to understand and appreciate different views by being openmindedIt will in turngain you more cooperation and understanding
    4Avoid trying to communicate when in an emotional stateTake time to consider your position through before speaking

    When you take the time to develop good communication skillsit means you open yourself up to better relationshipsmore career opportunitiesand increased selfconfidenceMoreoveryou reach higher levels of mutual understanding and cooperation while successfully attaining your goals
    1A message must be understoodinterpreted or delivered correctly with communication[答案]F
    2When you talk with others you can pay little attention to your body language[答案]F
    3The better you are able to understand othersthe better your ability to communicate[答案]F
    4Before stating your opinionsyou’d better let the speaker finish his or her talking first[答案]T
    5Don’t argue or debate with others if you feel angry or displeased[答案]T

    单元测2 试题答案
    备注:测试中6道机题中5道选择题1道完形填空题
    第题:选择填空(题10分5题)
    列选择题库中抽5题
    ―___________________
    ―My name is Helenand I was born in 1980My major was electrical engineering
    ATell me your nameplease
    BTell me a little bit about yourselfplease
    CTell me how old you areplease

    ―___________________


    ―I have worked for IBM for 3 years
    ADo you like your work in IBM
    BWhat is your working experience
    CWhy do you decide to leave IBM

    ―HiHelenI’ll have an interview tomorrowI’m afraid I can’t make it
    ―___________________
    ASureyou canTake it easy
    BI’m sorry to hear that
    CThat’s all right

    ―May I ask you why you left the former company
    ―___________________
    ABecause I’m very cooperative and have good teamwork spirit
    BBecause I want to change my working environment and seek new challenges
    CBecause I have worked for two years with an American Company

    ―What starting salary do you expect
    ―___________________
    AI’d like to start on Monday next week
    BI expect to get a salary increase
    CI’d like to start at 5000 a month

    Hiring a good employ may cost much money and time________it can win much more for the company in future
    Awhat’s more
    Bat last
    Chowever

    _________a company really wants is a candidate_________has the right skills
    AWhat…that
    BThat…what
    CThat…that

    Hiring the right employee_________you_________a thousand times over in high employee morale
    Apays…off
    Btake…off
    Cpays…back

    I’m writing to_________a position as a computer engineer in your company
    Athank for
    Bwait for
    Capply for

    The candidate should dress in a manner that is appropriate to the position_________he is applying
    Afor which
    Bwhich
    Cthat

    These tips may help you avoid_________bad employees for your company


    Ato hire
    Bhiring
    Chire

    We should take the degree_________account when we recruit a new secretary
    Awith
    Binto
    Cof

    You also should send a resume_________the employer know more information about you
    Alet
    Bletting
    Cto let

    You can try these methods to keep your interview anxiety_________control
    Aunder
    Bon
    Cwith

    You must_________the annual certification of employment online within 15 days
    Asubmit
    Bomit
    Ccommit

    第二题:完形填空(阅读理解选择判断翻译等)(50分)
    列带★题库中抽中1试题
    ★翻译ABC三选项中选出英文适合中文翻译
    1The old saying practice makes perfect applies to interviewing too
    A古话曲离口适招聘
    B古话熟生巧面试准备适
    C申请面试资格时常常古话熟生巧

    2A bad hire not just wastes your time and moneybut also impacts the team spirit and company morale
    A坏雇员会浪费时间金钱影响队伍精神公司风气
    B招聘合格员工浪费时间金钱会影响整团队精神公司士气
    C浪费时间金钱招聘合格公司团队精神士气会影响

    3The more familiar interviewing feels to youthe less anxiety you will feel with the process
    A面试越熟悉面试程中焦虑会越少
    B面试中熟面试程中焦虑会少
    C熟悉面试点面试中麻烦会少点

    4Stress around interviews is often influenced by our assumptions we make to ourselves about the process
    A面试压力会影响面试程推测
    B揣测会影响面试压力关注程
    C面试程揣测会影响面试压力



    5We can’t possibly get the work done by October
    A十月份前做完项工作
    B十月份前做项工作
    C十月份做完项工作

    ★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
    Stress around interviews is often influenced by our assumptions we make to ourselves about the processCountering anxietyprovoking thoughts can help to lower levels of anxietyI just messed up that answerand there’s no hope One poor answer normally does not knock a candidate out of considerationAn interview is like a testgetting an 85 or 90 might be good enough to get the job

    Visualizing success can improve performance and help ease anxietyAlways try imagining positive interactions with your interviewerparticularly in the hours just before your interview

    To some extentrelaxation techniquessuch as progressive muscle relaxation or breathing exercisescan manage anxietyIf your anxiety around interview is excessiveyou might consider seeing a doctor to develop effective countermeasures
    1What often influences the stress around interviews according to the passage
    AInterview process
    BAnxietyprovoking thoughts
    CInterviewers’ assumptions

    2Does one poor answer in an interview influence a candidate to get a job
    AYes
    BNo
    CNot given

    3Can imagining success help a candidate to lower levels of anxiety
    AYes
    BNo
    CNot given

    4How can we reduce our stress around interviews
    ABreathe deeply
    BMeet friends
    CHave a big meal

    5When should we go to see a doctor according the author
    AWhen we lose confidence in an interview
    BWhen we find effective measures against anxiety round interview
    CWhen we have too much stress around interview

    ★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
    The old saying practice makes perfect applies to interviewing tooConduct practice interviews with a friend or family memberand ask for their feedbackYou can also record or videotape your responses{1}you can review your answers and check your body languagePrepare answers to commonly{2}interview questionsDoing so will help you analyze your background and qualifications for the position



    Also prepare a list of questions you want to ask the interviewerRememberyou aren’t{3}trying to get the jobyou are also interviewing the employer to assess{4}this company and the position are a good fit for youThe more you practicethe more selfassured you will feel walking in to the interviewYour answers will feel naturaland interviewers will be impressed by your{5}
    1{AsoBwhenCbecause}
    2{AaskBaskingCasked}
    3{AeasilyBsimplyCvery}
    4{AwhyBwhenCwhether}
    5{AappearanceBconfidenceChope}

    ★阅读理解阅读面短文根文章容进行判断正确写T错误写F
    Hiring the right employee is a challenging process for a companyA bad hire not just wastes your time and moneybut also impacts the team spirit and company moraleA good hirehoweverpays you back in employee productivitysuccessful employment relationshipand business culture enhancementHere are certain rules that you can use to select the right employee

    Design an effective advertisementA clearly targeted ad attracts qualified candidates and discourages othersYou can make your ad more effective with a precise and specific job description

    Ask the right job interview questionsThe purpose of the interview is to find out if the candidate is a strong fit to your businessBy using a sequence of particularly designed questionsyou are able to get a true picture of your potential employee

    Check backgrounds and referencesBackground checking helps you reduce risks and improve the overall quality of hireYou need to verify that all the presentedcredentialsskillsand experience are actually possessed by your candidate
    1Hiring the wrong employee is expensivecostly to a companyand time consuming[答案]T
    2A company has to spend a lot of money hiring a right employee[答案]F
    3An advertisement with a clear target will make all candidates lose courage[答案]F
    4Well designed interview questions can help you know more about the candidates[答案]T
    5Work experience is one of the primary things for an employer to verify in background checking[答案]T

    单元测3 试题答案
    备注:测试中6道机题中5道选择题1道完形填空题
    第题:选择填空(题10分5题)
    列选择题库中抽5题
    ―___________________
    ―Everything is going smoothly
    AIs everything terrible
    BWhat do you think of everything
    CHow is everything going



    ―___________________
    ―In totalit should be about 15000 RMB for the threeday training
    AHow much have you budgeted for the training
    BHow long will the training last
    CHow much has the training cost

    ―___________________
    ―It might be a good idea to read some simplified books first
    AHave the books been sold out
    BWhat is about this one
    CWhat books would you recommend

    ―Any suggestions for the project
    ―___________________
    AI need your advice on it
    BI advise you to put more hands in this project
    CThanks for your suggestions

    ―Should I leave earlier tomorrow morning
    ―___________________
    AYesit’s better to leave earlier to avoid the morning traffic
    BYesyou will
    CNoyou shouldn’t

    _________you prepare cross training plansyou need to consider both the company benefits and the employee benefits
    AAlthough
    BEven if
    CAs

    According to their feedback sheetsthe participants are all_________with the training
    Asatisfied
    Bsatisfying
    Csatisfactory

    American young people would rather_________advice from strangers
    Aget
    Bgetting
    Cgot

    Anyone who has worked here for over three years is_________for sick pay
    Aveteran
    Beligible
    Csimilar

    Does his absence________to your work
    Amake a difference
    Btake all the credit
    Cbring about



    How many players does________a baseball team
    Aconsist of
    Bbe responsible for
    Cset out

    Participants have_________the Productivity Analysis Worksheet
    Acompleting
    Bbeen completed
    Ccompleted

    The training is_________positive results on the job they are presently_________
    Abrought aboutdoing
    Bbringing aboutdoing
    Cbringing aboutdone

    We need to carry out a proper of the new system
    Aspecialist
    Btuition
    Cevaluation

    Write the telephone number down you forget
    Aon case
    Bin case
    Cunder case

    第二题:完形填空(阅读理解选择判断翻译等)(50分)
    列带★题库中抽中1试题
    ★翻译ABC三选项中选出英文适合中文翻译
    1By the following weekwhen he’s on his ownhe feels he has a pretty good idea of what he needs to doand how to go about it
    A直着星期时候感需做什开始做非常清楚
    B第二星期时候感需做什开始做意
    C第二星期独立工作时候感需做什开始做非常清楚

    2We can’t possibly get the work done by October
    A十月份前做完项工作
    B十月份前做项工作
    C十月份做完项工作

    3When you start a jobyou must stick to it
    A旦开始件工作持恒
    B旦开始件工作紧着
    C开始件工作时候认真做

    4Will you be involved in opening the new office
    A会加入新办公室?


    B会参开设新办公室工作?
    C会卷入新办公室工作中?

    5They have disagreement on the plan of celebrating the founding of the community
    A公司成立资金意见
    B庆祝公司成立方案异议
    C庆祝公司成立方案争吵

    ★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
    PPHC and Goose neck are two organizations that do similar community workEach has hired a new staff member to make contact with and provide services to new parents

    Elaine has accepted a job with PPHCShe has a degree in psychology but has never done this type of work beforeOn her first dayafter showing her to her desk and introducing her to colleaguesthe director gives her a town map and a list of the names of the families she will be responsible forand wishes her luckAfter lunchElaine sets out to contact the familiesworried about what she’ll do or say when she meets them

    Mark has a degree similar to Elaine’sand has just been hired by Goose neckOn his first dayhe learns that his job will consist of training for the next weekMark spends two days going on family visits with experienced staff membersand discusses with them what they did and whyHe roleplays some situations with other staff membersand gets some direct instruction from themBy the following weekwhen he’s on his ownhe feels he has a pretty good idea of what he needs to doand how to go about itAnd he knows that his training will continue

    Which situation would you rather be inbeing thrown into the thick of things with no training or being trained to prepare for the work you’re going to do
    1What are PPHC and Goose neck
    AThey are two companies that do similar business
    BThey are two organizations that do different community work
    CThey are two organizations that do similar community work

    2Which degree does Elaine have
    APsychology degree
    BPhysiology degree
    CSociology degree

    3Which of the following statements is TRUE according to the passage
    AElaine has done this type of community work so her organization doesn’t provide staff training
    BMark has a clear idea of his job after the training
    CMark knows his training comes to an end

    4How is Mark trained to be prepared for his work
    AMark spends two days on family visits with experienced staff members and discuss with them
    BMark roleplays some situations with other staff members and gets some direct instruction from them
    CBoth A and B

    5What is the main idea of the passage
    AThe importance of training
    BDifferent training ways


    CElaine’s and Mark’s work experience

    ★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
    Want to keep your staff motivated about learning new concepts The quality and variety of the employee training you provide are keys for motivationReasons to{1}employee training are manyfrom newhire operational training to introducing a new concept to a work group to installing a new computer system

    {2}your reason for conducting an employee training sessionit’s critical to develop the employee training within the framework of a comprehensiveongoing and consistent programThis employee training program is essential to keep your staff motivated about learning new concepts and{3}keep your department profitable

    A complete employee training program includes a formal new hire training program with an overview of the job expectations and performance skills{4}to perform job functionsA new hire training program provides a fundamental understanding of the position and how the position fits within the organizational structureAnother aspect of a comprehensive employee training program is continuing{5}educationThis is an important function in order to keep all staff members current about policiesproceduresand the technology
    1{AofferBcompleteCtake}
    2{AWhereverBHoweverCWhatever}
    3{AultimateBultimatelyCultimation}
    4{AneedBneededCneeding}
    5{AcontinueBcontinuedCcontinuing}

    ★阅读理解阅读面短文根文章容进行判断正确写T错误写F
    Cross training is training an employee to do a different part of the organization’s workTraining worker A to do the task that worker B does and training B to do A’s task is cross trainingCross training is good for managers because it provides more flexibility in managing the workforce to get the job doneOn the other handcross training has some benefits for the employees as wellIt lets them learn new skillsmakes them more valuablekeeps them stimulated and reduces worker boredom

    Cross training can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs workedor didn’t workin the fieldCashiers can be trained to stock shelves and stockers trained to cashierThis allows you to quickly open additional registers if the customer queue gets too long

    As you prepare cross training plansyou need to consider both the company benefits and the employee benefitsCarefully select the employees to be cross trainedSome people like to learn new thingsSome are more comfortable sticking to what they knowDon’t decide which employees are ready for a change based on their age or performance
    1Cross training is training an employee to do a different job in a different company[答案]F
    2Cross training is beneficial not only for managers but also for employees[答案]T
    3Cross training can apply to almost any position and almost any industry[答案]T
    4Not all employees are suitable to be cross trained[答案]T
    5You can decide which employees to be cross trained according to their age[答案]F



    单元测4 试题答案
    备注:测试中6道机题中5道选择题1道完形填空题
    第题:选择填空(题10分5题)
    列选择题库中抽5题
    ―___________________
    ―It will be held on the 3rd floor of Shakirat on Hotel
    AWhen will you give a speech
    BDo your speech still go on
    CWhat is the address of your speech

    ―How do you think of the theme of our event
    ―___________________
    AIt’s pretty good
    BI feel so sorry about that
    CI’d like to have some tea

    ―Let’s make plan first for our eventsshall we
    ―___________________
    AYeswe do
    BOKlet’s do it
    CI’d like to

    ―What kind of event are you going to plan
    ―___________________
    AI am a student
    BA birthday party for my brother
    CI really love it

    ―Your plan is perfect and I believe that it will be a great success
    ―___________________
    AYesit is
    BThank you very much
    CI don’t think so

    _________the feedback is very helpful for planning future meetings and events
    AGet
    BGetting
    CTo get

    Are you familiar______the sayingit’s not what you knowbut who you know In event planningnetworking is key
    Awith
    Bto
    Cin

    At the end of the dayyou want all attendees______your event to remember this key message that you’ve spent a long time reinforcing


    Aleave
    Bto leave
    Cleaving

    He keeps on his focus on_________money
    Amake
    Bmade
    Cmaking

    Let’s_________our plan
    Astart
    Bstarted
    Cstarting

    The success of our event is_________to the sponsor
    Arelated
    Bbased
    Cintended

    They have disagreement_________the plan of celebrating the founding of the community
    Aon
    Bin
    C

    This involves_________the highlevel reasoning behind your intentions for the event
    Aidentify
    Bidentified
    Cidentifying

    We should keep in mind_________the feedback is very helpful for planning future meetings and events
    Awhat
    Bthat
    Cwhen

    Your longterm success in event planning will be based_________the experience you had
    Ato
    Bon
    Cof

    第二题:完形填空(阅读理解选择判断翻译等)(50分)
    列带★题库中抽中1试题
    ★翻译ABC三选项中选出英文适合中文翻译
    1Whether it’s an anniversarya sporting event or a retirement partyand no matter how much time you haveyour event’s success is in the detail
    A周年庆典体育赛事者退休会少时间活动成功细节
    B周年庆典体育赛事者退休会少时间活动必须十分详细


    C周年庆典体育赛事者退休会已付出少时间组织活动详细

    2They have disagreement on the plan of celebrating the founding of the community
    A公司成立资金意见
    B庆祝公司成立方案异议
    C庆祝公司成立方案争吵

    3You want all attendees leaving your event to remember this key message that you’ve spent a long time reinforcing
    A希参加者离场会记花长时间强调关键信息
    B希离开会记传达信息义正式长时间断加强提高
    C想参加活动时记花久强调关键信息

    4This involves identifying the highlevel reasoning behind your intentions for the event
    A包含次活动目意义
    B识次活动活动区
    C包括弄明白举办次活动目背高层次推理

    5I think what should be done is to create more job opportunities for students
    A认更需学生创造更工作机会
    B认学生更机会
    C认已学生更工作机会

    ★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
    Successful and memorable events don’t just happenOrganizing and holding an event takes planningWhether it’s an anniversarya sporting event or a retirement partyand no matter how much time you haveyour event’s success is in the details

    There are some suggestions for you to hold a successful eventDecide upon your target audienceThe first thing is you should know who your target audience isFrom this all the other decisions will fall into place in terms of formatcontentpriceslocation etc

    Make a list of detailsWhen you hold an eventyou need to consider everythingfrom program contentlightingfood servingtransportation to parking and safetyMaking a list will ensure you don’t overlook things

    Have a clear purposeWhen you plan an eventyou should clearly defineits purposebecause the following decision should support it

    Do not clashCheck the calendarDon’t clash with holidays or popular vacation times

    Know your limitationsYou should be aware of your weakness such as budget or timeIf you decide to hold an event in a week’s timeplan for a more familiar affairIf it’s a big eventprepare several months aheadIf the budget is smallyou may have to a lot of doityourself work
    1Which of the following statement is NOT true according to the passage
    ATo know your target audience first helps you plan your event better
    BTo check the calendar carefully will avoid time conflict
    CKnow the limitation means you should know the audience’s limitation



    2Which is not the factor of holding a successful event
    AA clear purpose
    BA list of details
    CA invitation

    3According to the passagewhat is the key factor to make your event successful
    ALeadership
    BDetails
    CPlenty of planning time

    4What is the best title for this passage
    ADetails the key to the success of an event
    BSuccessful and memorable events don’t just happen
    CHow to plan successful events

    5What is the purpose of making list of details
    AMake sure not overlook things
    BTo follow decisions
    CTo have a clear purpose

    ★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
    Successful events don’t just happen they’re the result of{1}The{2}the eventthe bigger the planJust because Christian events are usually run by volunteers doesn’t mean you can get away with less planningThe more effort you put in beforehandthe more successful your event will beHere are the key issues you need to think about when planning your event

    1Choose an event people want to come toYou don’t want people coming to your event just because they’re supporting their churchYou want them to come because they want to be therebecause the event is so compelling they can’t afford to{3}it{4}it’s a concert or teaching eventa visiting speaker or a drama productionmake sure the content will{5}the people you expect to be there
    1{AplanBplanningCplanned}
    2{AbiggeBbigClarge}
    3{ApassBforgetCmiss}
    4{AwhatBweatherCWhether}
    5{Ashow toBappeal toCappear to}

    ★阅读理解阅读面短文根文章容进行判断正确写T错误写F
    USE THESE 5 (OF 10) TIPS TO START YOUR EVENT PLANNING CAREER

    STEP 1Get experience and volunteer your time in different event servicesThere are so many aspects of events includingworking for a graduation eventa sports competitionvolunteering for nonprofitsand working for an established event plannerYour longterm success in event planning will be based on the experience you hadMake sure you have some solid skills in
    * Verbal and written communications
    * Organization and time management
    * Negotiation and budget management
    * Creativitymarketingpublic relations and more



    STEP 2 Move into a position with some responsibilityInstead of just volunteeringbecome the fundraising chair for a nonprofitbecome a catering manageror take on a leadplanning role at an event planning company

    STEP 3Are you familiar with the sayingit’s not what you knowbut who you know In event planningnetworking is key Wherever you gocollect contact information for the people you meet

    STEP 4Create an event albumShowcase your work with photosbookletsand invitations of the events you’ve worked onOrganize each piece in a book to easily present your experience and event storiesMost people are visual so paint the picture for them

    STEP 5While you’re gaining valuable event planning experienceyou can also become a certified event plannerJoin some training and try to get planner certification from some institutionsIt’s also helpful to keep up with industry trends and establish contacts within the industry
    1You can plan a success event if you have experience[答案]F
    2You will move into a position with some responsibility only through volunteering[答案]F
    3Networking is the key to event planning[答案]T
    4Create an event album means taking photos in the event[答案]F
    5You can become a certified event planner as well when you gain valuable event planning experience[答案]T
    单元测5 试题答案
    备注:测试中6道机题中5道选择题1道完形填空题
    第题:选择填空(题10分5题)
    列选择题库中抽5题
    ―___________________
    ―Twice a week
    AHow often do you use our company’s product
    BWhen did you buy our products
    CWhat did you buy in our company

    ―Our company is doing a customer service questionnaireMay I take you a moment
    ―___________________
    AIt doesn’t matter
    BBy all means
    CI have no idea

    ―Thank you very much for answering our questionsIt really helps our market research a lot
    ―___________________
    AI am sorry to hear that
    BIt’s my pleasure
    CI don’t think so

    ―What’s your view on our questionnaire
    ―___________________
    AI’d like to go there
    BWith my pleasure


    CFirst of allWe’d better change our question order

    ―Would you mind filling the questionnaire for me
    ―___________________
    ANo problemJust give me your questionnaire
    BSorryI can’t go there
    CI really appreciate that

    _________facetoface interviewsquestionnaires are cheaper for collecting data from a large number of respondents
    ACompared to
    BComparing
    CCompare

    Customers_________refuse to filling the questionnaire are not permitted to buy the product
    Awhat
    Bwhich
    CWho

    I’d like to_________that the staff member who served me didn’t really seem to know what he was doing
    Apoint out
    Bpoint at
    Cpoint in

    Our company will_________the customers’ suggestions
    Arespond
    Bresponding to
    Crespond to

    Questionnaires are easy to_________
    Aanalyzed
    Banalyze
    Cbe analyzed

    Questionnaires are not suitable_________some people
    Ain
    Bfor
    Cwith

    The Jiahe Community Service Center is about to_________service for residents
    Aprovided
    Bprovide
    Cproviding

    The quality of questionnaire will_________how much information we know from our customers
    Aeffect
    Baffect
    Caffections

    Where are you used to_________vegetables


    Abuy
    Bbought
    Cbuying

    You need to_________those questionnaire papers for your company
    Ahand out
    Bhand in
    Chand on

    第二题:完形填空(阅读理解选择判断翻译等)(50分)
    列带★题库中抽中1试题
    ★翻译ABC三选项中选出英文适合中文翻译
    1In a wordtaking the time to develop a welldesigned and participantfriendly questionnaire will give you useful data that can help you make the right decisions
    A总花时间制作份精心设计参者友调查问卷提供数帮助做出正确决定
    B词概括心制作份设计参者友调查问卷带数帮助决定事情
    C样设计带数帮助

    2A new food market will be built in our community next month
    A月社会已建新食物市场
    B社区正建新菜市场
    C月社区新建菜市场

    3I think what should be done is to create more job opportunities for students
    A认更需学生创造更工作机会
    B认学生更机会
    C认已学生更工作机会

    4In contrast to other countriesthe US has no national college entrance exam
    A国家言美国没国家考试
    B国家相美国没学入学考试
    C相较国家美国学没考试

    5On the last day of the old yearthere is a family dinner
    A老年日子通常顿家庭餐
    B年天会次家庭聚餐
    C日子里常家庭聚餐

    ★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
    Questionnaires can be a simple way to get to know your audience’s opinionsThough it is easy to write a questionnaireyou need a lot of skill and experience to write a good oneLuckilygood design skills can be learned in a short time



    KEEP YOUR QUESTIONNAIRE SIMPLE AND VISUALLY ATTRACTIVE
    Keep your questionnaire short and simpleA short and simple questionnaire is more likely to be completed and returnedIt is also important to make your questionnaire as attractive as possibleYou should keep the following design elements in mind

    TEXTChoose a font style that is easy to readand make sure the font size is large enough for your respondents to read

    PARAGRAPHSLong paragraphs can be daunting for readersso try to keep your blocks of text to a handful of lines

    WHITE SPACEEnsure that there is space between questions and sections and don’t make margins too small

    KEEP QUESTIONS BRIEF AND EASY TO UNDERSTAND
    brief and direct with your questionsDo not use any unnecessary words and phrasesBrief questions that use simple language are easy to read and understandso the participants won’t find it difficult to fill in the questionnaire

    MAKE SURE QUESTIONS ARE IN THE RIGHT ORDER
    You should start your questionnaire with general questions and then move to specific onesTry to avoid jumping back and forth between general and specific questions

    USE OPENENDED QUESTIONS PROPERLY
    Openended questions mean respondents can answer freely using their own wordsThey can provide more detailed informationbut they take more time and effort to answer and can be more difficult to analyzeYou should not use too many openended questions in one questionnaire

    In a wordtaking the time to develop a welldesigned and participantfriendly questionnaire will give you useful data that can help you make the right decisions
    1The questionnaire contains following elements except
    ATest
    BParagraph
    CAddress

    2In order to keep your questionnaire visually attractiveyou should
    AChoose different font styles in a questionnaire
    BWrite long paragraphs instead of short ones
    CLeave enough space between questions and sections

    3You should start your questionnaire with _______ questions and then move to _______ ones
    Ageneralspecific
    Bspecificgeneral
    Cshortlong

    4What could be the best title for this passage
    ADesigning an Effective Questionnaire
    BQuestionnaire is the best way to collect data from many people
    CQuestionnaire benefits our life

    5Which of the following statements is NOT correct
    AQuestionnaire design skills can be learned in a short time
    BOpenended questions cannot provide more detailed informationso you’d better not use too many openended questions in one questionnaire


    CIt’s worth taking the time to develop a welldesigned and participantfriendly questionnaire

    ★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
    The qualities of a good questionnaire
    It should be noted that one does not start by{1}questionsFirstlywe have to decide’ what are the things one needs to know from the respondent in order to meet the survey’s objectives{2}we should decide the target respondentsAt the outsetthe researcher must define the population about which heshe wishes to generalise from the sample data to be collectedThirdlywe have to decide the question contentsopening questions should be general and easy to answer so that the respondents have the patience to finish nextand then we can offer some specific questions{3}get more data from the respondents{4}we couldn’t ignore the physical appearance of our questionnairesIf our questionnaires look like a messPeople would not be willing to {5}us answer our questions
    1{AwritingBwriteCwrote}
    2{ASecondlyBSecondCNext}
    3{AIn order thatBIn orderCIn order to}
    4{AIn the wordBIn a wordCIn word}
    5{AhelpBhelpingCHelpful}

    ★阅读理解阅读面短文根文章容进行判断正确写T错误写F
    QUESTIONNAIRESADVANTAGES &DISADVANTAGES
    Every coin has two sides and questionnaires are no differentWith questionnairesthe advantages outweigh the disadvantages

    ADVANTAGES OF QUESTIONNAIRES
    Compared to facetoface interviewsquestionnaires are cheaper forcollecting data from a large number of respondentsAlsoquestionnaires are easy to analyzeand computer software can easily complete data entry and make tables for nearly all surveysQuestionnaires are familiar to most people as nearly everyone has had some experience completing oneQuestionnaires reduce bias when there are no clues to affect the respondents

    DISADVANTAGES OF QUESTIONNAIRES
    One main disadvantage of questionnaires is the possibility of low response rates which reduces our confidence in the resultsAnother disadvantage is they provide little flexibility for the respondentsWhat’s moremany times the respondent is not the same person you sent the questionnaire toFinallyquestionnaires are not suitable for some peopleFor examplea survey to a group of poorly educated people might not work because of reading problems
    1The advantages of questionnaire are more than disadvantages[答案]T
    2Questionnaire is the cheapest way for collecting data from respondents[答案]F
    3Questionnaires have the advantage of being analyzed easily through the computer software[答案]T
    4Questionnaire is suitable for everyone[答案]F
    5The respondent is usually the same person you sent the questionnaire to[答案]T



    单元测6 试题答案
    备注:测试中6道机题中5道选择题1道完形填空题
    第题:选择填空(题10分5题)
    列选择题库中抽5题
    ―Can you stay here longer
    ―_________but I have to be back tomorrow
    AI’d love to
    BNo thank you
    CI’m afraid not

    ―Did the medicine make you feel better
    ―NoThe more__________________I feel
    Amedicine I takeand the worse
    Bmedicine I takethe worse
    CI take medicineworse

    ―How do you like living in Beijing
    ―___________________
    AIt’s different from living in America
    BI have no idea
    CI love itBeijing is such a beautiful city

    ―I am sorryNow what were we talking about
    ―___________________
    ANever mind
    BI don’t remember either
    CYou were saying that you used to be a teacher

    ―This jacket is so good_________
    ―It’s 200 yuanI can give you special 20 discount on it
    AIs it expensive
    BHow much is it
    CWhat color is it

    ―What do you think of your mother’s advice
    ―___________________
    AIt doesn’t fit us actually
    BNo I don’t believe it
    CI don’t believe in her

    Her article is_________in her class
    Abetter
    Bwell
    Cthe best

    I didn’t do_________last week
    Anothing


    Bsomething
    Canything

    I have coffee_________breakfast time
    Aat
    Bin
    Con

    I like cooking for my friends in_________free time
    Ame
    Bmy
    Cmine

    I would rather_________two weeks earlier
    Ayou should come here
    Byou came here
    Cyou had come here

    Look_________
    AHere are the bus comes
    BHere comes the bus
    CThe bus here come

    The music_________like the singing of a bird
    Ahears
    Blistens
    Csounds

    They have learned about_________in recent years
    Aseveral hundreds English words
    Bhundreds of English words
    Chundred of English words

    You’d better have your hair_________before going to your friend’s wedding
    Acutting
    Bcut
    Cto cut

    第二题:完形填空(阅读理解选择判断翻译等)(50分)
    列带★题库中抽中1试题
    ★翻译ABC三选项中选出英文适合中文翻译
    1A man and his wife had a small restaurant near a station
    A男妻子车站饭馆里吃饭
    B男妻子车站饭馆
    C男妻子车站方开家饭馆

    2On the last day of the old year there is a family dinner


    A老年日子通常顿家庭餐
    B年天会次家庭聚餐
    C日子里常家庭聚餐

    3A few minutes later the doctor came out of his room for the third time
    A分钟医生第三次房间走出
    B医生迟分钟终房间走出第三名
    C分钟医生房间第三次

    4You can see many interesting things on your way
    A见许趣东西回家路
    B路见许趣事情
    C见许玩东西车

    5Having patience with your customers and with yourself will go a long way in winning over hostile customers
    A顾客耐心走长路赢生气顾客工作支持
    B顾客耐心赢生气顾客工作支持方面帮助
    C顾客耐心会难赢生气顾客工作支持

    ★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
    Everyone wants to healthy and happyWhen illness does comethe whole family is{1}Many adjustments(调整)have to be made{2}the family routine(日常工作)needn’t be disturbed completelyOften it can be rearranged with home duties simplified to save time and energy thus reducing{3}on the family
    The reasonable responsibility for giving nursing care is usually{4}by one personfrequently the mother{5}in order that she may have some much needed rest or on the contrary other members of the family should learn how to help when sickness occurs
    1{AinterferedBaffectedCsuffered}
    2{AifBandCbut}but
    3{AstrainBtroubleCworry}
    4{AconsumedBobtainCassumed}
    5{AconsequentlyBmoreoverChowever}

    ★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
    Mary began playing the violin when she was only sixHer father came across a really old instrument at his aunt’s houseand he brought it back home with himMary loved it and immediately tried to play itAfter a few months she began to have lessonsShe got on very well with the violinWhen she was about elevenshe really needed a better violinOne day she took part in a concertand a man went up to her parents and talked to them about herHe said that she had real talent and pointed out that she needed a better violinWhen he found out that they couldn’t afford onehe offered to buy one for herLaterwhen she was about 16she set up her own groupShe named it after the man who gave her the violinshe called it the Erio Sound
    1Mary’s father_________
    Abought the violin from a shop
    Bborrowed the violin from a friend
    Cgot the violin from his aunt



    2Mary began to need a better violin when she was about_________
    A10
    B11
    C12

    3The man at the concert told Mary’s parents that_________
    Ashe had real talent
    Bher voice was very good
    CShe needed a better teacher

    4Mary_________when she was 16
    Agraduated
    Bset up her own group
    Chad a new violin

    5Eric Sound was the name of_________
    AMary’s violin
    BMary’s music group
    CMary’s friend

    ★阅读理解阅读面短文根文章容进行判断正确写T错误写F
    Xiao yan
    I thought you’d like to know what has happened to your report about improving the website
    Last week I had a meeting with the designersI gave them a copy of your report and I told them that we needed to have the website redesigned
    I’ve had the first page simplified
    I have asked them to make the icons large
    The colours are now different too
    There are more functionsas you suggestedso that customers will be able to transfer funds to an account in another bank

    I’m going to make a presentation about these changes at the Parisconference and would like to talk to you about thatThere are some things I can do myselfbut I would like your help with some technical aspectsI must get some slides made tooand would like your opinion about them
    Have you got time for a coffee on either Wednesday or Thursday morning
    David
    1David had a meeting with the designers yesterday[答案]F
    2David had made the icons larger[答案]F
    3The speed of access has been made quicker[答案]F
    4David is going to make a presentation in Paris[答案]T
    5David would like some help from Xiaoyan[答案]T

    单元测7 试题答案
    备注:测试中6道机题中5道选择题1道完形填空题


    第题:选择填空(题10分5题)
    列选择题库中抽5题
    ―___________________
    ―Neither do ILook at our communityit is such a mess
    AOur service center don’t offer much help for us
    BI really don’t think our service center is satisfying
    CI’m slightly satisfied with our service center

    ―___________________
    ―That’s great
    AWhat are you going to eat at the Mexican restaurant
    BWhen are you going to dinner at the Mexican restaurant
    CHow about going to dinner at the Mexican restaurant tonight

    ―CustomerWe have ordered for almost one hourWhy is it so hard to get our dishes ready in your restaurant
    ―Waiter___________________
    AI’m really sorry about that
    BI don’t think it’s hard
    CYou’ll get it next time

    ―Hellois that service center The elevator of our apartment doesn’t work
    ―___________________
    AOh I don’t know what’s wrong with it
    BSorry I’ll have it checked out at once
    COKI see

    ―Why do you look unhappyWhat’s the matter
    ―___________________
    AI’m satisfied with the good performance of the radio I’ve just bought
    BI’m glad to have bought this radio at such a price
    CI’m rather disappointed with the poor quality of the radio I’ve just bought

    I don’t know_________I just arrived here two minutes ago
    Awhat’s going on
    Bhow is going on
    Cwho is going on

    It is only by agreeing with their view point and_____that you will resolve the situation and send the customer away happy
    Asuggesting a possible solution
    Bsuggest a possible solution
    Csuggested a possible solution

    Our workers have been checking the heating system since you called usI_____you it will perform well soon
    Aargue
    Baffect
    Cassure



    The heating system of our apartment broke down so I made a_____call to the community service center
    Adiscussion
    Bcomplaint
    Cpraise

    The more information you can get_________in your field
    Athe more competitive will you be
    Byou will be the more competitive
    Cthe more competitive you will be

    They_________since last nightThey are about to finish the work
    Aare cleaning the system
    Bhave been cleaning the system
    Chad cleaned the system

    They promised_________the car for us
    Arepairing
    Brepaired
    Cto repaired

    We_________it very much that you’ve come to give us a timely rideOtherwise we would miss the train
    Aappreciate
    Bexpect
    Cpromise

    We are under_________to finish the task within such limited time
    Aline
    Bpressure
    Cexpectation

    We feel_________with the inconvenience the service center brought us
    Adisappointed
    Bworried
    Csurprised

    第二题:完形填空(阅读理解选择判断翻译等)(50分)
    列带★题库中抽中1试题
    ★翻译ABC三选项中选出英文适合中文翻译
    1Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences
    A焦点组顾客代表工作需求喜提供顾客
    B焦点组顾客代表工作顾客提供需求喜
    C焦点组顾客代表工作提供需求喜

    2Angry customers tend to aim their dissatisfaction and complaints at staff members
    A愤怒顾客会员工做发泄满抱怨目标
    B愤怒顾客计划员工满抱怨做目标


    C愤怒顾客趋员工满抱怨成目标

    3You will do everything within your power to try and resolve the situation
    A会权利范围切努力解决问题
    B会意志范围切努力解决问题
    C会力量范围切努力解决问题

    4Having patience with your customers and with yourself will go a long way in winning over hostile customers
    A顾客耐心走长路赢生气顾客工作支持
    B顾客耐心赢生气顾客工作支持方面帮助
    C顾客耐心会难赢生气顾客工作支持

    5To communicate precisely what you want to say you have to frequently need to define key words
    A简明扼表达意必须断定义关键词
    B定义频繁出现关键词准确传达意
    C准确表达意必须断定义关键词

    ★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
    Angry customers tend to aim their dissatisfaction and complaints at staff membersIf this happens to youyou should remember that they are actually expressing their dissatisfaction about the company and not about you as an individualBut if you wish to be successful in any businessthen you have to learn how to handle angry customersListed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers

    Never argue backYou must stay calm and aim to satisfy the customer even in the most difficult situationsIt is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy

    Use your ears more than your mouthMake sure you listen more than you speakBy listening carefullyyou will be able to understand why the customer is complainingso that satisfactory steps can be taken

    Show that you careUse every opportunity to express your apology and understandingYou have to show that you will do everything within your power to try and resolve the situationThis exhibition of your concern will win the customer overThere will be a significant change in their behaviour

    Control your anger and be patientLearn to relax and calm yourselfHaving patience with your customers and with yourself will go a long way in winning over hostile customers

    The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following themIf you follow the above tipsyou are on your way to succeeding in your career
    1At whom do angry customers tend to aim their dissatisfaction and complaints
    Astaff members
    Bcompany managers
    Cthose who accompany them

    2When a customer shouts rudely at youyou should_________
    Aargue back and protect yourself
    Bkeep quiet and leave the customer alone


    Ckeep calm and listen carefully to the customer

    3The underlined sentence Use your ears more than your mouth means_________
    AYour mouth is not more important for you than your ears
    BYou should listen more than you speak
    CYou should talk more than you listen

    4When dealing with an angry customerwhich is NOT the right attitude
    ABe concerned
    BBe patient
    CBe amused

    5Which of the following statements is true according to the passage
    AWhen the customers complain you needn’t listen carefully
    BYou needn’t say sorry to those angry customers
    CYou should relax yourself and try to understand the angry customers

    ★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
    Imagine this situationyou have bought a faulty item from a shop and you take{1}back to complainYou go directly to the shop assistant and tell them your problemThey say they cannot help you{2}makes you angrierto the point perhaps where you start insulting the poor shop assistantRESULTThis will do you no{3}like getting any compensationor even a refundIf you go directly to the first person you see within the organization you are complaining aboutyou may be wasting your time{4}they may be powerless to take any action or provide you{5}a solutionSo the important lesson to be learnt is to make sure firstly that you are speaking to the relevant personthe one who has the authority to make decisions
    1{Athem Bit Chim}
    2{Awhich Bit Cthat}
    3{Acomments Binterests Cfavours}
    4{Aas Bif Cwhen}
    5{Ato Bwith Cfor}

    ★阅读理解阅读面短文根文章容进行判断正确写T错误写F
    Feedback from your customers is very importantThe more information you have from themthe more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business

    1Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wantsthe answers are quite different

    2Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways for getting feedbackFor exampleyou can act as one of the customers in a wheelchairand see how you’re treated

    3Use a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences

    4Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconductedthey usually work well



    5Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sourcesTheir communication with the customers will become important information for improving customer care

    You may deliver the best service in the worldBut if it is not what people wantyou’re wasting your timeImplement onetwothree or all of the above techniquesand your service and product will improve overnight
    1Hotel customers and hotel staff think the same about breakfast[答案]F
    2A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not[答案]T
    3It’s not necessary to know about the customers’ needs and preferences[答案]F
    4Questionnaires are useful in getting feedback from customers[答案]T
    5Frontline staff have nothing to do with improving customer service[答案]F

    单元测8 试题答案
    备注:测试中6道机题中5道选择题1道完形填空题
    第题:选择填空(题10分5题)
    列选择题库中抽5题
    ―___________________
    ―It costs us ten thousand dollars
    AHow many does the printing of the annual report cost
    BWhat does the printing of the annual report make
    CHow much does the printing of the annual report cost

    ―___________________
    ―It will take at least two weeks
    AHow soon will you finish our annual report
    BWhen will you finish our annual report
    CHow long have you finished our annual report

    ―Good morningSunshine Community Center May I help you
    ―___________________
    AI’d like to book one air ticket
    BI’m glad to introduce myself to you
    CI need a plumber to repair the water pipe in my kitchen

    ―How did your talk with the community resident go
    ―_________He seemed to accept my explanationbut he didn’t sign his name here
    APerfect
    BI’m not sure
    CThat’s right



    ―Would you mind answering some questions about your annual report
    ―___________________
    AYes with great pleasure
    BNo I’m afraid I can’t make it
    CNo as long as it doesn’t take long

    _____ the fogwe should have reached the annual meeting site on time
    ABecause of
    BIn spite of
    CBut for

    I’m confident in these as long as we___the needs of the community residents and improve our service quality
    Akeep an eye on
    Bkeep an eye at
    Ckeep eyes on

    If I_____youI______more attention to the independent auditors’ report and financial statements in the annual report
    Awas shall pay
    Bam will pay
    Cwere would pay

    People_________find useful information from the annual report
    Ahad to
    Bdared
    Ccould

    The investor should be aware of the limitations of the financial statement analysis____the annual report
    Abased on
    Bbasing on
    Cbase on

    The new year is just_________
    Ain corner
    Baround the corner
    Coutside the corner

    Under no circumstance_________to tell lies to the public
    Athe companies are allowed
    Bare the companies allowed
    Cthe companies will allow
    Dwill the companies allow

    We have to_________our annual work report to the manager next week
    Ahand in
    Bhand out
    Chands up

    When reading the annual reportwe should look out_____the areas where the company did not comply with the regulations


    Aat
    Bfor
    Con

    When stating problemswe can make a_________with those from last year
    Acomparing
    Bcompare
    Ccomparison

    第二题:完形填空(阅读理解选择判断翻译等)(50分)
    列带★题库中抽中1试题
    ★翻译ABC三选项中选出英文适合中文翻译
    1In general we’ve made some progress this year in improving community services
    A总说年已改善社区服务方面取进展
    B般情况年改善社区服务方面取进展
    C总说年提高社区服务质量方面取进展

    2As a general rule it is better to focus on the content of a presentation as a means of attracting your audience’s attention
    A般说重心放讲解容成吸引观众注意力方式
    B般规集中礼物容吸引观众注意力更
    C般言重点放讲解容吸引观众注意

    3We should present data in tables or charts so that the report may not be boring with facts alone
    A应该表格图表呈现数便报告仅事实枯燥乏味
    B应该表格图表表示数报告会仅事实枯燥乏味
    C应该表格图表呈现数便报告厌烦仅事实

    4To communicate precisely what you want to say you have to frequently need to define key words
    A简明扼表达意必须断定义关键词
    B定义频繁出现关键词准确传达意
    C准确表达意必须断定义关键词

    5A true friend is someone who reaches for your hand and touches your heart
    A真实朋友伸出手触碰心灵
    B真实朋友伸出手理解心灵
    C真正朋友援手帮助感动心扉

    ★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
    An annual report provides{1}information about an organizationPeople read annual reports in different waysSome even{2}to start at the back and work their way to the beginningIt makes{3}difference how you read them as long as you get the essential points of the business and its financial condition

    Howeverthere is a good way to solve these reports that is{4}most efficient and most effectiveYou can’t possibly go any further in your research{5}knowing what the company does How can you insure that you have understood the reportJust ask yourself if you understand what the company does and who its cust


    omers are
    1{Auseful Buseless Cusefulness}
    2{Aprefer Bwill Chave}
    3{Abig Beach Cno}
    4{Aat Bboth Ceither}
    5{Awith Bwithout Cin order to}

    ★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
    If you take the following stepsyou can make a satisfactory annual reportAnd your boss and other supporters will be impressed

    DEFINING YOUR ACCOMPLISHMENTSWhat difference did you make What has changed in your community or field because of your work over the past year Take all of your activities over the last 12 months and divide them into three to five major accomplishments

    LESS IS MOREBE SELECTIVEIf you include everythingthe annual report becomes cluttered with informationYou should think about what you want to focus onand then select statistics to represent that and highlight key achievements with photosor case studiesetc

    ADDING VISUALS AND CHARTSVisuals and charts can reduce the need for texts and detailsAnd they will make the report more attractiveIt’s great if you produce a fullcolor publication with lots of nice photographyOf courseit will depend on your resources

    A STRONG CALL TO ACTIONA strong call to action at the end of your report will impress the readers deeplyMake it clear what you’d like your readers to do once they’ve read it
    1Do you have to gather all the information since you entered the company before writing the annual report
    AYes
    BNo
    CNot given

    2Is it reasonable to include everything of the company in order to make the annual report informative
    AYes
    BNo
    CNot given

    3What does the underlined phrase Less is more mean
    AUsing fewer words making fewer parts and so on is simpler and more efficient than the opposite
    BThe fewer the better
    CThe more the better

    4Which is NOT TURE for the functions of the visuals and charts
    AThey can reduce the need for texts and details
    BThey can make the report more attractive
    CThey can make the report harder to be understood

    5How many steps should you take to make your report impressive
    AFive
    BThree
    CFour



    ★阅读理解阅读面短文根文章容进行判断正确写T错误写F
    An annual report of a company provides information about its business performance for certain peopleThese people include the investorspotential investors and other stakeholdersFrom the reportpeople can understand the company’s business scoperecent situation and future developmentThe main parts of an annual report usually include chairman’s letterfinancial statements and operation analysis
    ● CHAIRMAN’S LETTER
    Usuallyan annual report should contain a letter from the chairmanThe letter should provide details about the successes and the challenges of the past yearIt should also include the future outlook for the company
    ● OPERATION ANALYSIS
    The operation analysis is an overview of the business in the past yearIt usually includes new hires and new product introductionsAt the same timeit will introduce business acquisitions and other important issues
    ● FINANCIAL STATEMENTS
    The financial statements are very important for an annual reportPeople can know the company’s performance in the past from the statementsIt usually consists of the following three aspectsThe first one is the profit and loss statementThe second one is the balance sheetAnd the third one is the cash flow statement
    1An annual report of a company provides some information about its business performance for certain people[答案]T
    2People can know everything of the company from the annual report[答案]F
    3An annual report usually includes chairman’s letterfinancial statements and operation analysis[答案]T
    4A chairman’s letter should include the strategic direction moving forward[答案]T
    5This passage is mainly about the main parts of an annual report[答案]T



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