「2022年秋期版」1389国开电大本科《管理英语4》期末一体化、纸质考试阅读选择题库


    [2022年秋期版]1389国开电科理英语4期末体化纸质考试
    阅读选择题题库
    说明更新2022年7月试题适2023年1月期末体化纸质考试
    [短文首字母音序A]
    A team of about 35 employees had come together for a team building eventThey were a youngbright and enthusiastic teamHoweverone of their chief problems was the fact that they wouldn’t share information or solutions with each otherand the team leader thought they were too focused on themselves and not on the teamAs a resultshe brought them all into the cafeteriaAll of the tables and chairs had been stored awayand fun decorations and hundreds of different colored balloons had been placed around the room

    In the center of the room was a big box of balloons that hadn’t been blown up yetThe team leader instructed everybody to pick a balloonblow it upand write their name on itbut they had to be careful not to burst the balloon

    Although they were given a second chance if their first balloon poppedthey were out of the game the second time roundIn the endabout 30 team members wrote their names without their balloons poppingThey were then asked to leave the room andafter five minutesthe team leader brought them back in and asked them to find the balloon with their name on it amongst the hundreds of other balloons in the roomAfter 15 minutes of searchingno one had found their balloonand the team were told that they were then going to move on to the third round of the activity

    In this roundeach team member was instructed to find any balloon with a name on it and then give that balloon to the person whose name was on itWithin two minuteseverybody had their own balloonThe team leader summarized the activity thus We are much more efficient when we are willing to share with each other and much better at problem solving when we are working togethernot individually

    Sometimesmembers of teams create obstacles by focusing solely on their own pursuits and goalsEvery member of the team should ask themselves on a regular basis what they are doing and what they can do for the team
    操作提示通题目拉选项框选择正确答案
    1This team building event was aimed at_______
    Ahelping these youngbright and enthusiastic employees become more concentrated on their work
    Bmaking the team members know how to share information or solutions and cooperate with each other
    Cbuilding up team morale
    [答案]B
    2This event was held in_______
    Aa selfservice restaurant
    Ba coffee shop
    Ca classroom
    [答案]A
    3About how many team members were out of the second round of the activity
    A30
    B35
    C5
    [答案]C
    4Which statement below is correct
    AIn the second roundevery one of the team had found their balloons after 15 minutes
    BIn the third roundthe team members were asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room
    CIn the third roundeverybody had their own balloon with help from others within 2 minutes
    [答案]C
    5What was the event going to teach these employees
    ASharing and cooperating with other team members is more efficient when they are working together
    BFocusing solely on employees’ own pursuits is not allowed in workplace
    CFailure of teamwork is caused by individual
    [答案]A
    [短文首字母音序G]
    HOW TO HANDLE A BAD PERFORMANCE REVIEW

    Getting a bad performance review can make you feel angryunappreciateddefeatedand hopelessBut it’s not the end of the worldRemember that the way you respond to this appraisal can make all the difference in the next oneEven if you believe that the review is inaccurate and that your boss is completely wrongyou will benefit by reacting in a matureadult mannerHere are some suggestions

    Stay calmRelaxBreatheDo not overreact and be objectiveEspeciallydo not say things that will likely be regretted laterBesidesthe person giving the performance review may or may not be the one who has written the bad review

    WHAT TO DO WHEN RECEIVING A BAD PERFORMANCE REVIEW

    It’s best to listen attentivelyAnd make comments or remarks only when asked for themBesidesduring the performance reviewyou will be given the chance to respond and may disagree

    WHAT TO DO AFTER RECEIVING A BAD PERFORMANCE REVIEW

    Don’t be intimidated by the bad performance review and want to quit the jobinsteadlearn from itAlsoif the organization allows their employees to make a written statement on their own behalfdo make oneIt is important for the worker to show why she does not agree with the bed performance reviewfor instancean employee may express their different understanding andat the same timea willingness to comply with any constructive suggestions

    WAYS TO IMPROVE A BAD PERFORMANCE REVIEW

    A way to improve a bad performance review is to set selfreviewsthat isestablish performance standardsAnother way to improve a bad review is to learn more about what the managersupervisoror boss wants or expects from hisher employeesLearning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time
    操作提示通题目拉选项框选择正确答案
    1What should you do when you are given a bad performance review
    AArgue with your boss
    BMake immediate remarks
    CStay calm and listen carefully
    [答案]C
    2What should you do after you are given a bad performance review
    AQuit your job immediately
    BInsist on making comments
    CLearn from the review
    [答案]C
    3What should you do if you do not agree with the bad performance review
    ATell the boss directly that you do not agree with the review
    BMake a written statement on your own behalf if it is allowed
    CDo not express your different understanding in a written statement
    [答案]B
    4How do you improve a bad performance review
    AUnderstand the established performance standards
    BLearn more about what the employee wants or expects
    CLearn what the person who gives the review may think
    [答案]A
    5Why should we understand the cause of a bad performance review
    ABecause it helps the employee to get promoted immediately
    BBecause it encourages and motivates the worker to do better
    CBecause it prevents the employee from professional growth
    [答案]B
    [短文首字母音序H]
    Have you noticed the courage buried in the word encourageTo create a culture in which innovation flourishes takes courageDetermined innovators are always courageous enough to establish a culture in which innovation is greatly encouraged and rewardedHere are three ways to do that

    Put innovation at the heart of strategyand persist it in every messageThink of innovation strategy as a pyramidbig bets at the topa few projects in development in the middleand a broad base of continuous improvementslasting contributionsand earlystage new ideas at the bottom

    Define jobs around innovationMake it a job prerequisiteConsider 3M’s move to become one of the first companies to tell professionals that they could spend 15 percent of their time on projects of their own choosingNow many hightech companies know that they can’t get the best talent without providing this kind of flexibilityAnd some of those selfselectedselforganized projects might even result in a blockbuster product or line of businessFor 3Mit was the Postit note

    Recognize innovation in every part of the companyTo build a culture of creativity and innovationGillette developed an innovation fair in which every unit could show off its most promising new conceptsIt shows that everyone has a role to play in a culture of innovation

    To go from idea to successful innovation requires a great deal of support and collaborationWhen people are surrounded by constant communication and encouragementthey can find the courage to tryfailredoand try again
    21What is necessary in creating an innovation culture
    ACommunication
    BCourage
    CImitation
    [答案]B
    22How does 3M create its innovation culture
    APut innovation at the heart of strategyand persist it in every message
    BDefine jobs around innovation
    CRecognize innovation in every part of the company
    [答案]B
    23The word prerequisite inMake it a job prerequisitemeans_______
    Arequired as a prior condition
    Bgoing after
    Cprior to request
    [答案]A
    24The formation from idea to innovation needs_______
    Adiscussion and revision
    Bfailure and courage
    Csupport and cooperation
    [答案]C
    25Which is NOT mentioned in the creation of innovation
    APut innovation in the extremely key place of the strategy
    BDevelop innovation in every part of the company
    CPut innovation into effect
    [答案]C
    HOW GOOGLE CONTINUES TO KEEP EMPLOYEES HAPPY

    Working for Google is a dream of manynot just because of what this company has achieved in the last 15 yearsbut because of its enviable work cultureWith about 37000 employees in 40 countriesyou might wonder how Google maintains a motivating work experience throughout its entire company

    Working for Google comes with perks that most other organizations can’t providebowling alleysfree haircutsgym membershipsand shuttles to and from workThe company’s secret to success is putting the same amount of time and effort into keeping employees happy as it does into innovating products

    Back when the company was just a startupcofounders Larry Page and Sergey Brin had the goal of making Google a place the most talented people wanted to work atTheir idea was simplecreating a work culture that keeps employees happy will motivate them to do their best and will keep them loyal to the company

    It’s less about the aspiration to be No1 in the worldand more that we want our employees and future ones to love it herebecause that’s what’s going to make us successfulsaid Karen Maythe Vice President of people development at Google

    Google also makes its employees want to work because managers provide tasks that are inspiring and challengingEvery employee at Google has the opportunity to spend 20 of his or her working time on a project they chooseThis freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs

    LastlyGoogle shows each employee just how important he or she is to the companyEach employeeregardless of her spot on the totem polehas an influence on how Google performs

    If you value peopleand care about them as whole peopleone thing you do is giving them a voiceand you really listenMay said

    Google does just that by hosting employee forums every Fridaywhere they discuss the 20 mostasked questionsEmployees have access to all company informationadding a sense of trustand employees and leaders work together to solve problems
    操作提示通题目拉选项框选择正确答案
    1How would you describe Google
    AMediumsized international company
    BLarge global enterprises
    CLarge American company
    [答案]B
    2Which one does NOT belong to the methods that Google motivate its employees
    APromoting the employee who has more influence on Google the higher job position
    BShuttling the employees between home and office
    COffering entertaining equipment in workplace
    [答案]A
    3Who founded Google
    ALarry Page and Sergey Brin
    BKaren May
    CSergey Brin
    [答案]A
    4If you are a normal employee of Googlewhat could you do EXCEPT
    AKnow all information of Google and discuss questions with your leaders
    BOnly work for the project you choose
    CPlay bowling with your colleagues and get away from mundane errands
    [答案]B
    5What is Google’s secret to success
    AInnovating hitech products
    BPaying high salary to the employees and practicing strict management
    CValuing the happiness of its employees as much as innovating good products
    [答案]C
    HOW TO HANDLE A BAD PERFORMANCE REVIEW

    Getting a bad performance review can make you feel angryunappreciateddefeatedand hopelessBut it’s not the end of the worldRemember that the way you respond to this appraisal can make all the difference in the next oneEven if you believe that the review is inaccurate and that your boss is completely wrongyou will benefit by reacting in a matureadult mannerHere are some suggestions

    Stay calmRelaxBreatheDo not overreact and be objectiveEspeciallydo not say things that will likely be regretted laterBesidesthe person giving the performance review may or may not be the one who has written the bad review

    WHAT TO DO WHEN RECEIVING A BAD PERFORMANCE REVIEW

    It’s best to listen attentivelyAnd make comments or remarks only when asked for themBesidesduring the performance reviewyou will be given the chance to respond and may disagree

    WHAT TO DO AFTER RECEIVING A BAD PERFORMANCE REVIEW

    Don’t be intimidated by the bad performance review and want to quit the jobinsteadlearn from itAlsoif the organization allows their employees to make a written statement on their own behalfdo make oneIt is important for the worker to show why she does not agree with the bed performance reviewfor instancean employee may express their different understanding andat the same timea willingness to comply with any constructive suggestions

    WAYS TO IMPROVE A BAD PERFORMANCE REVIEW

    A way to improve a bad performance review is to set selfreviewsthat isestablish performance standardsAnother way to improve a bad review is to learn more about what the managersupervisoror boss wants or expects from hisher employeesLearning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time
    操作提示通题目拉选项框选择正确答案
    1What should you do when you are given a bad performance review
    AArgue with your boss
    BMake immediate remarks
    CStay calm and listen carefully
    [答案]C
    2What should you do after you are given a bad performance review
    AQuit your job immediately
    BInsist on making comments
    CLearn from the review
    [答案]C
    3What should you do if you do not agree with the bad performance review
    ATell the boss directly that you do not agree with the review
    BMake a written statement on your own behalf if it is allowed
    CDo not express your different understanding in a written statement
    [答案]B
    4How do you improve a bad performance review
    AUnderstand the established performance standards
    BLearn more about what the employee wants or expects
    CLearn what the person who gives the review may think
    [答案]A
    5Why should we understand the cause of a bad performance review
    ABecause it helps the employee to get promoted immediately
    BBecause it encourages and motivates the worker to do better
    CBecause it prevents the employee from professional growth
    [答案]B
    [短文首字母音序I]
    If there’s one word that captures the essence of what is occurring in the world todayit’schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive

    Change management has always been an issue of debate amongst scholarshow can employers create suitable conditions for a successful change processAnd what can employees do to get through it

    Tips for dealing with change in the workplace

    ●Make yourself aware that change happensit happens in personal lifeit happens in your professional lifeYou can not live in the pastso denying that change could occur only makes things more complicated for you

    ●Stay alert in the workplaceknow what is happening around youWhen you come across clues that hint change is on the wayacknowledge them

    ●Maintain open communication channelsDon’t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fearsdealing with the unknown is often resented and dauntingMake the picture as clear as you can

    ●Assess yourselfChange is a time when one’s confidence about one’s skills and capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those

    ●Don’t be stiffIt will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existingskills and knowledgeand what news skills you need to acquire

    ●Stay optimisticKeep a positive attitude and don’t let yourself drown in uncertaintyInvolve yourself in the new processlocate yourself properly in the new scenarioAdjustYou can’t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world’s mostsoughtafter leadership and personal success experts
    21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
    Asurvive
    Bcut down on the number of workers
    Creshuffle the organization
    [答案]A
    22No industry is exemptmeans_________
    ANo industry is an example
    BNo industry is an exception
    CNot every industry can be exempted
    [答案]B
    23The following questions are often discussed among scholars EXCEPT_________
    AHow can bosses create favorable conditions for change
    BHow can productivity be increased
    CWhat can workers do to get through change
    [答案]B
    24How many suggestions does the author put forward
    A4
    B5
    C6
    [答案]C
    25From the passagewe know that Robin Sharma is _________
    Aan expert on leadershipand personal success
    Ba great leader
    Csomeone who likes to play the game of Hide and Seek
    [答案]A
    If there’s one word that captures the essence of what is occurring in the world todayit’schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive

    Change management has always been an issue of debate amongst scholarshow can employers create suitable conditions for a successful change processAnd what can employees do to get through it

    Tips for dealing with change in the workplace

    ●Make yourself aware that change happensit happens in personal lifeit happens in your professional lifeYou can not live in the pastso denying that change could occur only makes things more complicated for you

    ●Stay alert in the workplaceknow what is happening around youWhen you come across clues that hint change is on the wayacknowledge them

    ●Maintain open communication channelsDon’t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fearsdealing with the unknown is often resented and dauntingMake the picture as clear as you can

    ●Assess yourselfChange is a time when one’s confidence about one’s skills and capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those

    ●Don’t be stiffIt will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existingskills and knowledgeand what news skills you need to acquire

    ●Stay optimisticKeep a positive attitude and don’t let yourself drown in uncertaintyInvolve yourself in the new processlocate yourself properly in the new scenarioAdjustYou can’t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world’s mostsoughtafter leadership and personal success experts
    21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
    Acut down on the number of workers
    Breshuffle the organization
    Csurvive
    [答案]C
    22No industry is exemptmeans_________
    ANo industry is an exception
    BNo industry is an example
    CNot every industry can be exempted
    [答案]A
    23The following questions are often discussed among scholars EXCEPT_________
    AHow can bosses create favorable conditions for change
    BHow can productivity be increased
    CWhat can workers do to get through change
    [答案]B
    24How many suggestions does the author put forward
    A4
    B5
    C6
    [答案]C
    25From the passagewe know that Robin Sharma is_________
    Aan expert on leadershipand personal success
    Ba great leader
    Csomeone who likes to play the game of Hide and Seek
    [答案]A
    In 1916a French coalmine director named Henri Fayol wrote a book entitled Administration Industrielle et Generalewhich set forth five distinct functions of managing that Fayol insisted were applicable in any industryIn the 1950’smanagement textbooks began to incorporate some of a Fayol’s ideas into their contentand todaymanagement courses still use many of his ideas to teach management to business students

    Planning

    Planning involves deciding where to take a company and selecting steps to get thereIt first requires managers to be aware of challenges facing their businessesand then it requires managers to forecast future business and economic conditionsThey then formulate objectives to reach by certain deadlines and decide on steps to reach themThey reevaluate their plans as conditions change and make adjustments as necessary

    Organizing

    Managers organize by bringing together physicalhuman and financial resources to achieve objectivesThey identify activities to be accomplishedclassify activitiesassign activities to groups or individualscreate responsibilities and delegate authorityThey then coordinate everything so operations run smoothly

    Leading

    Leading requires managers to motivate employees to achieve business objectives and goalsIt requires the use of authority to achieve those ends as well as the ability to communicate effectivelyEffective leaders can influence their personnel to view situations from their perspectivesLeading also involves supervision of employees and their work

    Controlling

    Controlling involves measuring achievement against established objectives and goalsIt also requires managers to be able to identify sources of deviation from successful accomplishment and to provide a corrective course of actionManagers first establish objectives and goalsthen measure achievementsidentify anything that is keeping the company from achieving their objectives and goalsand provide means of correction if necessary

    Staffing

    Without human resourcesno organization can get off the groundlet alone do business and make profitsSome distinct features of the staffing function are:

    ●It puts the right man in the right job

    ●It is an ongoing activity as employees keep leaving and joining the companythey also retire from time to time leaving empty places in various positions

    ●Efficiency is a prime focus of this function as managing people is the toughest job there iseverything must be accounted forleavespaymentsbenefitsmedical allowancessocial security accounting and much more
    21What is the main idea of this passage
    ATo introduce some of the author’s ideas about management
    BTo introduce five distinct functions of managing proposed by Fayol
    CTo promote the book entitled Administration Industrielle et Generale
    [答案]B
    22What are the influence of Fayol’s book Administration Industrielleet Generale
    AIt is of no influence at all for today
    BIt is nearly forgotten by the world
    CIt is still great effect on current management courses
    [答案]C
    23Which step of managing refers to bring staff together and tell them what to do
    ALeading
    BOrganizing
    CStaffing
    [答案]B
    24Which item in Chinese below has not mentioned as things needed to take care for people management
    A住房公积金
    B医疗补贴
    C请假
    [答案]A
    25In the step of________managers need to find out obstacles in the course of achieving company’s objectives and goals
    Acontrolling
    Bleading
    Cplanning
    [答案]A
    [短文首字母音序T]
    The meaning ofcommunicationgoes a lot deeper than people often thinkCommunication is about conceivingsendingreceivingand interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication

    Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the messageSend reinforcementswe’re going to advanceback to his Command Centerthrough along chain of subordinatesWhen the message finally reached the Command Centerit hadmutatedto becomeSend three and fourpencewe’re going to a danceThe reinforcements never arrived

    You can demonstrate this same principlealbeit on a less dramatic scaleby trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with

    In a businessthere are three main types of communication failureEach has its own indicative signs

    ●The first type is known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or(most often) the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative communication failurethen stocks will fall and there will be under staffingIf the inverse happensthere will be a surplus of stocks and over staffing

    ●The second type is executive failurewhere communication to trigger specific eventsactions is either latelacking or in errorThe symptoms of this area general loss of direction in the company or departmentsa loss of coordination and an increase in complaints from customers as things happen late or not at all

    ●The final type is human failureThis occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communicationThis leads to alienated staffan increase in staff turnoveran increase in absenteeism and general frustration among staffCreativityespecially that which takes place across departmental boundariesis likely to suffer hugely as team synergy slips
    21Confirming reception of the sent messages means_________
    Athe messages are sent to right receivers
    Bthe messages are correctly understood
    Cthe messages are correctly understood by right receivers
    [答案]C
    22In the famous British Army Commander storywhich step probably did NOT go wrong in the communication chain
    AConceiving
    BSending
    CReceiving
    [答案]A
    23What is Chinese whispers
    AWho whispers in Chinese
    BA game to pass message around in a whisper
    CChinese people who don't normally talk very loudly
    [答案]B
    24Allocative failure does NOT happen when_________
    Athe right information goes to the right place
    Ba company gathers false information
    Cthe correct information is not received by the right department or person
    [答案]A
    25According to the passagewhich of the following cases does NOT belong to human failure
    ADecreasing creativity across departments
    BInadequate communication between departments
    CIncreasing customer complaints
    [答案]C

    [短文首字母音序W]
    HOW GOOGLE CONTINUES TO KEEP EMPLOYEES HAPPY

    Working for Google is a dream of manynot just because of what this company has achieved in the last 15 yearsbut because of its enviable work cultureWith about 37000 employees in 40 countriesyou might wonder how Google maintains a motivating work experience throughout its entire company

    Working for Google comes with perks that most other organizations can’t providebowling alleysfree haircutsgym membershipsand shuttles to and from workThe company’s secret to success is putting the same amount of time and effort into keeping employees happy as it does into innovating products

    Back when the company was just a startupcofounders Larry Page and Sergey Brin had the goal of making Google a place the most talented people wanted to work atTheir idea was simplecreating a work culture that keeps employees happy will motivate them to do their best and will keep them loyal to the company

    It’s less about the aspiration to be No1 in the worldand more that we want our employees and future ones to love it herebecause that’s what’s going to make us successfulsaid Karen Maythe Vice President of people development at Google

    Google also makes its employees want to work because managers provide tasks that are inspiring and challengingEvery employee at Google has the opportunity to spend 20 of his or her working time on a project they chooseThis freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs

    LastlyGoogle shows each employee just how important he or she is to the companyEach employeeregardless of her spot on the totem polehas an influence on how Google performs

    If you value peopleand care about them as whole peopleone thing you do is giving them a voiceand you really listenMay said

    Google does just that by hosting employee forums every Fridaywhere they discuss the 20 mostasked questionsEmployees have access to all company informationadding a sense of trustand employees and leaders work together to solve problems
    操作提示通题目拉选项框选择正确答案
    1How would you describe Google
    AMediumsized international company
    BLarge global enterprises
    CLarge American company
    [答案]B
    2Which one does NOT belong to the methods that Google motivate its employees
    APromoting the employee who has more influence on Google the higher job position
    BShuttling the employees between home and office
    COffering entertaining equipment in workplace
    [答案]A
    3Who founded Google
    ALarry Page and Sergey Brin
    BKaren May
    CSergey Brin
    [答案]A
    4If you are a normal employee of Googlewhat could you do EXCEPT
    AKnow all information of Google and discuss questions with your leaders
    BOnly work for the project you choose
    CPlay bowling with your colleagues and get away from mundane errands
    [答案]B
    5What is Google’s secret to success
    AInnovating hitech products
    BPaying high salary to the employees and practicing strict management
    CValuing the happiness of its employees as much as innovating good products
    [答案]C
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