国家开放学电网台理英语2体化考试机考形考务78题库答案
形考务7题库
选择填空：阅读面话句子ABC三选项中选出填入空白处佳选项
试题 1
—
— Neither do I Look at our community it is such a mess
选择项：
AOur service center don’t offer much help for us
BI really don’t think our service center is satisfying
CI’m slightly satisfied with our service center
试题 2
—Hello is that service center The elevator of our apartment doesn’t work
—
选择项：
AOh I don’t know what’s wrong with it
BSorry I’ll have it checked out at once
COk I see
试题 3
—Customer We have ordered for almost one hour Why is it so hard to get our dishes ready in your restaurant
—Waiter
选择项：
AI’m really sorry about that
BI don’t think it’s hard
CYou’ll get it next time
试题 4
We are under ______ to finish the task within such limited time
选择项：
Aline
Bpressure
Cexpectation
试题 5
The more information you can get in your field
选择项：
Athe more competitive will you be
Byou will be the more competitive
Cthe more competitive you will be
试题 6
二阅读理解：阅读面短文根文章容ABC三选项中选出佳选项
Angry customers tend to aim their dissatisfaction and complaints at staff members If this happens to you you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual But if you wish to be successful in any business then you have to learn how to handle angry customers Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers
Never argue back You must stay calm and aim to satisfy the customer even in the most difficult situations It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouth Make sure you listen more than you speak By listening carefully you will be able to understand why the customer is complaining so that satisfactory steps can be taken
Show that you care Use every opportunity to express your apology and understanding You have to show that you will do everything within your power to try and resolve the situation This exhibition of your concern will win the customer over There will be a significant change in their behaviour
Control your anger and be patient Learn to relax and calm yourself Having patience with your customers and with yourself will go a long way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them If you follow the above tips you are on your way to succeeding in your career
1 At whom do angry customers tend to aim their dissatisfaction and complaints ( )
A staff members
B company managers
C those who accompany them
2 When a customer shouts rudely at you you should ( )
A argue back and protect yourself
B keep quiet and leave the customer alone
C keep calm and listen carefully to the customer
3 The underlined sentence Use your ears more than your mouth means ( )
A Your mouth is not more important for you than your ears
B You should listen more than you speak
C You should talk more than you listen
4 When dealing with an angry customer which is NOT the right attitude( )
A Be concerned
B Be patient
C Be amused
5 Which of the following statements is true according to the passage( )
A When the customers complain you needn’t listen carefully
B You needn’t say sorry to those angry customers
C You should relax yourself and try to understand the angry customers
选择填空：阅读面话句子ABC三选项中选出填入空白处佳选项
试题 1
—Why do you look unhappy What’s the matter
—
选择项：
AI’m satisfied with the good performance of the radio I’ve just bought
BI’m glad to have bought this radio at such a price
CI’m rather disappointed with the poor quality of the radio I’ve just bought
试题 2
—
—That’s great
选择项：
AWhat are you going to eat at the Mexican restaurant
BWhen are you going to dinner at the Mexican restaurant
CHow about going to dinner at the Mexican restaurant tonight
试题 3
—Customer We have ordered for almost one hour Why is it so hard to get our dishes ready in your restaurant
—Waiter
选择项：
AI’m really sorry about that
BI don’t think it’s hard
CYou’ll get it next time
试题 4
Our workers have been checking the heating system since you called us I you it will perform well soon
选择项：
Aargue
Baffect
Cassure
试题 5
They since last night They are about to finish the work
选择项：
Aare cleaning the system
Bhave been cleaning the system
Chad cleaned the system
试题 6
二阅读理解：阅读面短文根文章容进行判断正确写T错误写F
Feedback from your customers is very important The more information you have from them the more competitive you will be in your field The following techniques will help you know what the customers think of your business
1 Ask your customers directly and cater to their wishes This is the simplest way to find out what people want from your service or product When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants the answers are quite different
2 Be a customer yourself and find out what your customers experience when they use your service This is one of the most obvious but underused ways for getting feedback For example you can act as one of the customers in a wheelchair and see how you’re treated
3 Use a focus group Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences
4 Use questionnaires and surveys This is one of the most wellestablished feedback techniques When wellconducted they usually work well
5 Encourage your frontline staff to build strong relationships with customers Your frontline staff are the most resourceful and reliable as well as the least costly of your customer feedback sources Their communication with the customers will become important information for improving customer care
You may deliver the best service in the world But if it is not what people want you’re wasting your time Implement one two three or all of the above techniques and your service and product will improve overnight
1 Hotel customers and hotel staff think the same about breakfast( F )
2 A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not( T )
3 It’s not necessary to know about the customers’ needs and preferences ( F )
4 Questionnaires are useful in getting feedback from customers(T )
5 Frontline staff have nothing to do with improving customer service( F )
选择填空：阅读面话句子ABC三选项中选出填入空白处佳选项
试题 1
—
—That’s great
选择项：
AWhat are you going to eat at the Mexican restaurant
BWhen are you going to dinner at the Mexican restaurant
CHow about going to dinner at the Mexican restaurant tonight
试题 2
—
— Neither do I Look at our community it is such a mess
选择项：
AOur service center don’t offer much help for us
BI really don’t think our service center is satisfying
CI’m slightly satisfied with our service center
试题 3
—Hello is that service center The elevator of our apartment doesn’t work
—
选择项：
AOh I don’t know what’s wrong with it
BSorry I’ll have it checked out at once
COk I see
试题 4
We feel with the inconvenience the service center brought us
选择项：
Adisappointed
Bworried
Csurprised
试题 5
It is only by agreeing with their view point and that you will resolve the situation and send the customer away happy
选择项：
Asuggesting a possible solution
Bsuggest a possible solution
Csuggested a possible solution
试题 6
二翻译：ABC三选项中选出英文适合中文翻译
1 Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences( )
A 焦点组顾客代表工作需求喜提供顾客
B 焦点组顾客代表工作顾客提供需求喜
C 焦点组顾客代表工作提供需求喜
2 Angry customers tend to aim their dissatisfaction and complaints at staff members( )
A 愤怒顾客会员工做发泄满抱怨目标
B 愤怒顾客计划员工满抱怨做目标
C 愤怒顾客趋员工满抱怨成目标
3 You will do everything within your power to try and resolve the situation( )
A 会权利范围切努力解决问题
B 会意志范围切努力解决问题
C 会力量范围切努力解决问题
4 Having patience with your customers and with yourself will go a long way in winning over hostile customers( )
A 顾客耐心走长路赢生气顾客工作支持
B 顾客耐心赢生气顾客工作支持方面帮助
C 顾客耐心会难赢生气顾客工作支持
5 To communicate precisely what you want to say you have to frequently need to define key words( )
A 简明扼表达意必须断定义关键词
B 定义频繁出现关键词准确传达意
C 准确表达意必须断定义关键词
选择填空：阅读面话句子ABC三选项中选出填入空白处佳选项
试题 1
—Why do you look unhappy What’s the matter
—
选择项：
AI’m satisfied with the good performance of the radio I’ve just bought
BI’m glad to have bought this radio at such a price
CI’m rather disappointed with the poor quality of the radio I’ve just bought
试题 2
—
—That’s great
选择项：
AWhat are you going to eat at the Mexican restaurant
BWhen are you going to dinner at the Mexican restaurant
CHow about going to dinner at the Mexican restaurant tonight
试题 3
—Hello is that service center The elevator of our apartment doesn’t work
—
选择项：
AOh I don’t know what’s wrong with it
BSorry I’ll have it checked out at once
COk I see
试题 4
The heating system of our apartment broke down so I made a ______ call to the community service center
选择项：
Adiscussion
Bcomplaint
Cpraise
试题 5
They promised the car for us
选择项：
Arepairing
Brepaired
Cto repaired
试题 6
二阅读理解：阅读面短文根文章容ABC三选项中选出佳选项
Imagine this situation you have bought a faulty item from a shop and you take ( it )back to complain You go directly to the shop assistant and tell them your problem They say they cannot help you ( which )makes you angrier to the point perhaps where you start insulting the poor shop assistant RESULT This will do you no (favours ) like getting any compensation or even a refund If you go directly to the first person you see within the organization you are complaining about you may be wasting your time ( as)they may be powerless to take any action or provide you ( with)a solution So the important lesson to be learnt is to make sure firstly that you are speaking to the relevant person the one who has the authority to make decisions
形考务8题库
选择填空：阅读面话句子ABC三选项中选出填入空白处佳选项
试题 1
—
—It will take at least two weeks
选择项：
AHow soon will you finish our annual report
BWhen will you finish our annual report
CHow long have you finished our annual report
试题 2
—
— It costs us ten thousand dollars
选择项：
AHow many does the printing of the annual report cost
BWhat does the printing of the annual report make
CHow much does the printing of the annual report cost
试题 3
—Good morning Sunshine Community Center May I help you
—
选择项：
AI’d like to book one air ticket
BI’m glad to introduce myself to you
CI need a plumber to repair the water pipe in my kitchen
试题 4
The new year is just _________
选择项：
Ain corner
Baround the corner
Coutside the corner
试题 5
The investor should be aware of the limitations of the financial statement analysis ____ the annual report
选择项：
Abased on
Bbasing on
Cbase on
试题 6
二阅读理解：阅读面短文根文章容进行判断正确写T错误写F
An annual report of a company provides information about its business performance for certain people These people include the investors potential investors and other stakeholders From the report people can understand the company’s business scope recent situation and future development The main parts of an annual report usually include chairman’s letter financial statements and operation analysis
● Chairman’s Letter
Usually an annual report should contain a letter from the chairman The letter should provide details about the successes and the challenges of the past year It should also include the future outlook for the company
● Operation Analysis
The operation analysis is an overview of the business in the past year It usually includes new hires and new product introductions At the same time it will introduce business acquisitions and other important issues
● Financial Statements
The financial statements are very important for an annual report People can know the company’s performance in the past from the statements It usually consists of the following three aspects The first one is the profit and loss statement The second one is the balance sheet And the third one is the cash flow statement
1 An annual report of a company provides some information about its business performance for certain people( T)
2 People can know everything of the company from the annual report( F)
3 An annual report usually includes chairman’s letter financial statements and operation analysis( T )
4 A chairman’s letter should include the strategic direction moving forward( T)
5 This passage is mainly about the main parts of an annual report(T )
选择填空：阅读面话句子ABC三选项中选出填入空白处佳选项
试题 1
—Would you mind answering some questions about your annual report
— ________
选择项：
AYes with great pleasure
BNo I’m afraid I can’t make it
CNo as long as it doesn’t take long
试题 2
—How did your talk with the community resident go
—________ He seemed to accept my explanationbut he didn’t sign his name here
选择项：
APerfect
BI’m not sure
CThat’s right
试题 3
—Good morning Sunshine Community Center May I help you
—
选择项：
AI’d like to book one air ticket
BI’m glad to introduce myself to you
CI need a plumber to repair the water pipe in my kitchen
试题 4
When stating problems we can make a _____ with those from last year
选择项：
Acomparing
Bcompare
Ccomparison
试题 5
People ______ find useful information from the annual report
选择项：
Ahad to
Bdared
Ccould
试题 6
二阅读理解：阅读面短文根文章容ABC三选项中选出佳选项
If you take the following steps you can make a satisfactory annual report And your boss and other supporters will be impressed
Defining your accomplishments What difference did you make What has changed in your community or field because of your work over the past year Take all of your activities over the last 12 months and divide them into three to five major accomplishments
Less is more Be selective If you include everything the annual report becomes cluttered with information You should think about what you want to focus on and then select statistics to represent that and highlight key achievements with photos or case studies etc
Adding visuals and charts Visuals and charts can reduce the need for texts and details And they will make the report more attractive It’s great if you produce a fullcolor publication with lots of nice photography Of course it will depend on your resources
A strong call to action A strong call to action at the end of your report will impress the readers deeply Make it clear what you’d like your readers to do once they’ve read it
1 Do you have to gather all the information since you entered the company before writing the annual report( )
A Yes
B No
C Not given
2 Is it reasonable to include everything of the company in order to make the annual report informative( )
A Yes
B No
C Not given
3 What does the underlined phrase Less is more mean( )
A Using fewer words making fewer parts and so on is simpler and more efficient than the opposite
B The fewer the better
C The more the better
4 Which is NOT TURE for the functions of the visuals and charts( )
A They can reduce the need for texts and details
B They can make the report more attractive
C They can make the report harder to be understood
5 How many steps should you take to make your report impressive( )
A Five
B Three
C Four
选择填空：阅读面话句子ABC三选项中选出填入空白处佳选项
试题 1
—
—It will take at least two weeks
选择项：
AHow soon will you finish our annual report
BWhen will you finish our annual report
CHow long have you finished our annual report
试题 2
—Would you mind answering some questions about your annual report
— ________
选择项：
AYes with great pleasure
BNo I’m afraid I can’t make it
CNo as long as it doesn’t take long
试题 3
—
— It costs us ten thousand dollars
选择项：
AHow many does the printing of the annual report cost
BWhat does the printing of the annual report make
CHow much does the printing of the annual report cost
试题 4
I’m confident in these as long as we ________ the needs of the community residents and improve our service quality
选择项：
Akeep an eye on
Bkeep an eye at
Ckeep eyes on
试题 5
_____ the fog we should have reached the annual meeting site on time
选择项：
ABecause of
BIn spite of
CBut for
试题 6
二阅读理解：阅读面短文根文章容ABC三选项中选出佳选项
An annual report provides (useful)information about an organization People read annual reports in different ways Some even ( prefer)to start at the back and work their way to the beginning It makes (no)difference how you read them as long as you get the essential points of the business and its financial conditionHowever there is a good way to solve these reports that is (both)
most efficient and most effective You can’t possibly go any further in your research (without)
knowing what the company does How can you insure that you have understood the report Just ask yourself if you understand what the company does and who its customers are
选择填空：阅读面话句子ABC三选项中选出填入空白处佳选项
试题 1
—How did your talk with the community resident go
—________ He seemed to accept my explanationbut he didn’t sign his name here
选择项：
APerfect
BI’m not sure
CThat’s right
试题 2
—Good morning Sunshine Community Center May I help you
—
选择项：
AI’d like to book one air ticket
BI’m glad to introduce myself to you
CI need a plumber to repair the water pipe in my kitchen
试题 3
—
— It costs us ten thousand dollars
选择项：
AHow many does the printing of the annual report cost
BWhat does the printing of the annual report make
CHow much does the printing of the annual report cost
试题 4
When reading the annual report we should look out ______ the areas where the company did not comply with the regulations
选择项：
Aat
Bfor
Con
试题 5
Under no circumstance _____ to tell lies to the public
选择项：
Athe companies are allowed
Bare the companies allowed
Cthe companies will allow
Dwill the companies allow
试题 6
二翻译：ABC三选项中选出英文适合中文翻译
1 In general we’ve made some progress this year in improving community services( )
A 总说年已改善社区服务方面取进展
B 般情况年改善社区服务方面取进展
C 总说年提高社区服务质量方面取进展
2 As a general rule it is better to focus on the content of a presentation as a means of attracting your audience’s attention( )
A 般说重心放讲解容成吸引观众注意力方式
B 般规集中礼物容吸引观众注意力更
C 般言重点放讲解容吸引观众注意
3 We should present data in tables or charts so that the report may not be boring with facts alone( )
A 应该表格图表呈现数便报告仅事实枯燥乏味
B 应该表格图表表示数报告会仅事实枯燥乏味
C 应该表格图表呈现数便报告厌烦仅事实
4 To communicate precisely what you want to say you have to frequently need to define key words( )
A 简明扼表达意必须断定义关键词
B 定义频繁出现关键词准确传达意
C 准确表达意必须断定义关键词
5 A true friend is someone who reaches for your hand and touches your heart( )
A 真实朋友伸出手触碰心灵
B 真实朋友伸出手理解心灵
C 真正朋友援手帮助感动心扉
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形考务7题库
选择填空：阅读面话句子ABC三选项中选出填入空白处佳选项
试题 1
—
— Neither do I Look at our community it is such a mess
选择项：
AOur service center don’t offer much help for us
BI really don’t think our service center is satisfying
CI’m slightly satisfied with our service center
试题 2
—Hello is that service center The elevator of our apartment doesn’t work
—
选择项：
AOh I don’t know what’s wrong with it
BSorry I’ll have it checked out at once
COk I see
试题 3
—Customer We have ordered for almost one hour Why is it so hard to get our dishes ready in your restaurant
—Waiter
选择项：
AI’m really sorry about that
BI don’t think it’s hard
CYou’ll get it next time
试题 4
We are under ______ to finish the task within such limited time
选择项：
Aline
Bpressure
Cexpectation
试题 5
The more information you can get in your field
选择项：
Athe more competitive will you be
Byou will be the more competitive
Cthe more competitive you will be
试题 6
二阅读理解：阅读面短文根文章容ABC三选项中选出佳选项
Angry customers tend to aim their dissatisfaction and complaints at staff members If this happens to you you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual But if you wish to be successful in any business then you have to learn how to handle angry customers Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers
Never argue back You must stay calm and aim to satisfy the customer even in the most difficult situations It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouth Make sure you listen more than you speak By listening carefully you will be able to understand why the customer is complaining so that satisfactory steps can be taken
Show that you care Use every opportunity to express your apology and understanding You have to show that you will do everything within your power to try and resolve the situation This exhibition of your concern will win the customer over There will be a significant change in their behaviour
Control your anger and be patient Learn to relax and calm yourself Having patience with your customers and with yourself will go a long way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them If you follow the above tips you are on your way to succeeding in your career
1 At whom do angry customers tend to aim their dissatisfaction and complaints ( )
A staff members
B company managers
C those who accompany them
2 When a customer shouts rudely at you you should ( )
A argue back and protect yourself
B keep quiet and leave the customer alone
C keep calm and listen carefully to the customer
3 The underlined sentence Use your ears more than your mouth means ( )
A Your mouth is not more important for you than your ears
B You should listen more than you speak
C You should talk more than you listen
4 When dealing with an angry customer which is NOT the right attitude( )
A Be concerned
B Be patient
C Be amused
5 Which of the following statements is true according to the passage( )
A When the customers complain you needn’t listen carefully
B You needn’t say sorry to those angry customers
C You should relax yourself and try to understand the angry customers
选择填空：阅读面话句子ABC三选项中选出填入空白处佳选项
试题 1
—Why do you look unhappy What’s the matter
—
选择项：
AI’m satisfied with the good performance of the radio I’ve just bought
BI’m glad to have bought this radio at such a price
CI’m rather disappointed with the poor quality of the radio I’ve just bought
试题 2
—
—That’s great
选择项：
AWhat are you going to eat at the Mexican restaurant
BWhen are you going to dinner at the Mexican restaurant
CHow about going to dinner at the Mexican restaurant tonight
试题 3
—Customer We have ordered for almost one hour Why is it so hard to get our dishes ready in your restaurant
—Waiter
选择项：
AI’m really sorry about that
BI don’t think it’s hard
CYou’ll get it next time
试题 4
Our workers have been checking the heating system since you called us I you it will perform well soon
选择项：
Aargue
Baffect
Cassure
试题 5
They since last night They are about to finish the work
选择项：
Aare cleaning the system
Bhave been cleaning the system
Chad cleaned the system
试题 6
二阅读理解：阅读面短文根文章容进行判断正确写T错误写F
Feedback from your customers is very important The more information you have from them the more competitive you will be in your field The following techniques will help you know what the customers think of your business
1 Ask your customers directly and cater to their wishes This is the simplest way to find out what people want from your service or product When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants the answers are quite different
2 Be a customer yourself and find out what your customers experience when they use your service This is one of the most obvious but underused ways for getting feedback For example you can act as one of the customers in a wheelchair and see how you’re treated
3 Use a focus group Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences
4 Use questionnaires and surveys This is one of the most wellestablished feedback techniques When wellconducted they usually work well
5 Encourage your frontline staff to build strong relationships with customers Your frontline staff are the most resourceful and reliable as well as the least costly of your customer feedback sources Their communication with the customers will become important information for improving customer care
You may deliver the best service in the world But if it is not what people want you’re wasting your time Implement one two three or all of the above techniques and your service and product will improve overnight
1 Hotel customers and hotel staff think the same about breakfast( F )
2 A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not( T )
3 It’s not necessary to know about the customers’ needs and preferences ( F )
4 Questionnaires are useful in getting feedback from customers(T )
5 Frontline staff have nothing to do with improving customer service( F )
选择填空：阅读面话句子ABC三选项中选出填入空白处佳选项
试题 1
—
—That’s great
选择项：
AWhat are you going to eat at the Mexican restaurant
BWhen are you going to dinner at the Mexican restaurant
CHow about going to dinner at the Mexican restaurant tonight
试题 2
—
— Neither do I Look at our community it is such a mess
选择项：
AOur service center don’t offer much help for us
BI really don’t think our service center is satisfying
CI’m slightly satisfied with our service center
试题 3
—Hello is that service center The elevator of our apartment doesn’t work
—
选择项：
AOh I don’t know what’s wrong with it
BSorry I’ll have it checked out at once
COk I see
试题 4
We feel with the inconvenience the service center brought us
选择项：
Adisappointed
Bworried
Csurprised
试题 5
It is only by agreeing with their view point and that you will resolve the situation and send the customer away happy
选择项：
Asuggesting a possible solution
Bsuggest a possible solution
Csuggested a possible solution
试题 6
二翻译：ABC三选项中选出英文适合中文翻译
1 Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences( )
A 焦点组顾客代表工作需求喜提供顾客
B 焦点组顾客代表工作顾客提供需求喜
C 焦点组顾客代表工作提供需求喜
2 Angry customers tend to aim their dissatisfaction and complaints at staff members( )
A 愤怒顾客会员工做发泄满抱怨目标
B 愤怒顾客计划员工满抱怨做目标
C 愤怒顾客趋员工满抱怨成目标
3 You will do everything within your power to try and resolve the situation( )
A 会权利范围切努力解决问题
B 会意志范围切努力解决问题
C 会力量范围切努力解决问题
4 Having patience with your customers and with yourself will go a long way in winning over hostile customers( )
A 顾客耐心走长路赢生气顾客工作支持
B 顾客耐心赢生气顾客工作支持方面帮助
C 顾客耐心会难赢生气顾客工作支持
5 To communicate precisely what you want to say you have to frequently need to define key words( )
A 简明扼表达意必须断定义关键词
B 定义频繁出现关键词准确传达意
C 准确表达意必须断定义关键词
选择填空：阅读面话句子ABC三选项中选出填入空白处佳选项
试题 1
—Why do you look unhappy What’s the matter
—
选择项：
AI’m satisfied with the good performance of the radio I’ve just bought
BI’m glad to have bought this radio at such a price
CI’m rather disappointed with the poor quality of the radio I’ve just bought
试题 2
—
—That’s great
选择项：
AWhat are you going to eat at the Mexican restaurant
BWhen are you going to dinner at the Mexican restaurant
CHow about going to dinner at the Mexican restaurant tonight
试题 3
—Hello is that service center The elevator of our apartment doesn’t work
—
选择项：
AOh I don’t know what’s wrong with it
BSorry I’ll have it checked out at once
COk I see
试题 4
The heating system of our apartment broke down so I made a ______ call to the community service center
选择项：
Adiscussion
Bcomplaint
Cpraise
试题 5
They promised the car for us
选择项：
Arepairing
Brepaired
Cto repaired
试题 6
二阅读理解：阅读面短文根文章容ABC三选项中选出佳选项
Imagine this situation you have bought a faulty item from a shop and you take ( it )back to complain You go directly to the shop assistant and tell them your problem They say they cannot help you ( which )makes you angrier to the point perhaps where you start insulting the poor shop assistant RESULT This will do you no (favours ) like getting any compensation or even a refund If you go directly to the first person you see within the organization you are complaining about you may be wasting your time ( as)they may be powerless to take any action or provide you ( with)a solution So the important lesson to be learnt is to make sure firstly that you are speaking to the relevant person the one who has the authority to make decisions
形考务8题库
选择填空：阅读面话句子ABC三选项中选出填入空白处佳选项
试题 1
—
—It will take at least two weeks
选择项：
AHow soon will you finish our annual report
BWhen will you finish our annual report
CHow long have you finished our annual report
试题 2
—
— It costs us ten thousand dollars
选择项：
AHow many does the printing of the annual report cost
BWhat does the printing of the annual report make
CHow much does the printing of the annual report cost
试题 3
—Good morning Sunshine Community Center May I help you
—
选择项：
AI’d like to book one air ticket
BI’m glad to introduce myself to you
CI need a plumber to repair the water pipe in my kitchen
试题 4
The new year is just _________
选择项：
Ain corner
Baround the corner
Coutside the corner
试题 5
The investor should be aware of the limitations of the financial statement analysis ____ the annual report
选择项：
Abased on
Bbasing on
Cbase on
试题 6
二阅读理解：阅读面短文根文章容进行判断正确写T错误写F
An annual report of a company provides information about its business performance for certain people These people include the investors potential investors and other stakeholders From the report people can understand the company’s business scope recent situation and future development The main parts of an annual report usually include chairman’s letter financial statements and operation analysis
● Chairman’s Letter
Usually an annual report should contain a letter from the chairman The letter should provide details about the successes and the challenges of the past year It should also include the future outlook for the company
● Operation Analysis
The operation analysis is an overview of the business in the past year It usually includes new hires and new product introductions At the same time it will introduce business acquisitions and other important issues
● Financial Statements
The financial statements are very important for an annual report People can know the company’s performance in the past from the statements It usually consists of the following three aspects The first one is the profit and loss statement The second one is the balance sheet And the third one is the cash flow statement
1 An annual report of a company provides some information about its business performance for certain people( T)
2 People can know everything of the company from the annual report( F)
3 An annual report usually includes chairman’s letter financial statements and operation analysis( T )
4 A chairman’s letter should include the strategic direction moving forward( T)
5 This passage is mainly about the main parts of an annual report(T )
选择填空：阅读面话句子ABC三选项中选出填入空白处佳选项
试题 1
—Would you mind answering some questions about your annual report
— ________
选择项：
AYes with great pleasure
BNo I’m afraid I can’t make it
CNo as long as it doesn’t take long
试题 2
—How did your talk with the community resident go
—________ He seemed to accept my explanationbut he didn’t sign his name here
选择项：
APerfect
BI’m not sure
CThat’s right
试题 3
—Good morning Sunshine Community Center May I help you
—
选择项：
AI’d like to book one air ticket
BI’m glad to introduce myself to you
CI need a plumber to repair the water pipe in my kitchen
试题 4
When stating problems we can make a _____ with those from last year
选择项：
Acomparing
Bcompare
Ccomparison
试题 5
People ______ find useful information from the annual report
选择项：
Ahad to
Bdared
Ccould
试题 6
二阅读理解：阅读面短文根文章容ABC三选项中选出佳选项
If you take the following steps you can make a satisfactory annual report And your boss and other supporters will be impressed
Defining your accomplishments What difference did you make What has changed in your community or field because of your work over the past year Take all of your activities over the last 12 months and divide them into three to five major accomplishments
Less is more Be selective If you include everything the annual report becomes cluttered with information You should think about what you want to focus on and then select statistics to represent that and highlight key achievements with photos or case studies etc
Adding visuals and charts Visuals and charts can reduce the need for texts and details And they will make the report more attractive It’s great if you produce a fullcolor publication with lots of nice photography Of course it will depend on your resources
A strong call to action A strong call to action at the end of your report will impress the readers deeply Make it clear what you’d like your readers to do once they’ve read it
1 Do you have to gather all the information since you entered the company before writing the annual report( )
A Yes
B No
C Not given
2 Is it reasonable to include everything of the company in order to make the annual report informative( )
A Yes
B No
C Not given
3 What does the underlined phrase Less is more mean( )
A Using fewer words making fewer parts and so on is simpler and more efficient than the opposite
B The fewer the better
C The more the better
4 Which is NOT TURE for the functions of the visuals and charts( )
A They can reduce the need for texts and details
B They can make the report more attractive
C They can make the report harder to be understood
5 How many steps should you take to make your report impressive( )
A Five
B Three
C Four
选择填空：阅读面话句子ABC三选项中选出填入空白处佳选项
试题 1
—
—It will take at least two weeks
选择项：
AHow soon will you finish our annual report
BWhen will you finish our annual report
CHow long have you finished our annual report
试题 2
—Would you mind answering some questions about your annual report
— ________
选择项：
AYes with great pleasure
BNo I’m afraid I can’t make it
CNo as long as it doesn’t take long
试题 3
—
— It costs us ten thousand dollars
选择项：
AHow many does the printing of the annual report cost
BWhat does the printing of the annual report make
CHow much does the printing of the annual report cost
试题 4
I’m confident in these as long as we ________ the needs of the community residents and improve our service quality
选择项：
Akeep an eye on
Bkeep an eye at
Ckeep eyes on
试题 5
_____ the fog we should have reached the annual meeting site on time
选择项：
ABecause of
BIn spite of
CBut for
试题 6
二阅读理解：阅读面短文根文章容ABC三选项中选出佳选项
An annual report provides (useful)information about an organization People read annual reports in different ways Some even ( prefer)to start at the back and work their way to the beginning It makes (no)difference how you read them as long as you get the essential points of the business and its financial conditionHowever there is a good way to solve these reports that is (both)
most efficient and most effective You can’t possibly go any further in your research (without)
knowing what the company does How can you insure that you have understood the report Just ask yourself if you understand what the company does and who its customers are
选择填空：阅读面话句子ABC三选项中选出填入空白处佳选项
试题 1
—How did your talk with the community resident go
—________ He seemed to accept my explanationbut he didn’t sign his name here
选择项：
APerfect
BI’m not sure
CThat’s right
试题 2
—Good morning Sunshine Community Center May I help you
—
选择项：
AI’d like to book one air ticket
BI’m glad to introduce myself to you
CI need a plumber to repair the water pipe in my kitchen
试题 3
—
— It costs us ten thousand dollars
选择项：
AHow many does the printing of the annual report cost
BWhat does the printing of the annual report make
CHow much does the printing of the annual report cost
试题 4
When reading the annual report we should look out ______ the areas where the company did not comply with the regulations
选择项：
Aat
Bfor
Con
试题 5
Under no circumstance _____ to tell lies to the public
选择项：
Athe companies are allowed
Bare the companies allowed
Cthe companies will allow
Dwill the companies allow
试题 6
二翻译：ABC三选项中选出英文适合中文翻译
1 In general we’ve made some progress this year in improving community services( )
A 总说年已改善社区服务方面取进展
B 般情况年改善社区服务方面取进展
C 总说年提高社区服务质量方面取进展
2 As a general rule it is better to focus on the content of a presentation as a means of attracting your audience’s attention( )
A 般说重心放讲解容成吸引观众注意力方式
B 般规集中礼物容吸引观众注意力更
C 般言重点放讲解容吸引观众注意
3 We should present data in tables or charts so that the report may not be boring with facts alone( )
A 应该表格图表呈现数便报告仅事实枯燥乏味
B 应该表格图表表示数报告会仅事实枯燥乏味
C 应该表格图表呈现数便报告厌烦仅事实
4 To communicate precisely what you want to say you have to frequently need to define key words( )
A 简明扼表达意必须断定义关键词
B 定义频繁出现关键词准确传达意
C 准确表达意必须断定义关键词
5 A true friend is someone who reaches for your hand and touches your heart( )
A 真实朋友伸出手触碰心灵
B 真实朋友伸出手理解心灵
C 真正朋友援手帮助感动心扉
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