2020年1月1380国开电大本科《商务英语3》期末考试试题及答案


    2020年1月1380国开电科商务英语3期末考试试题答案

    交际语(题2分10分) 15题:选择正确语句完成面话答案序号写答题纸
    1―Excuse me______________
    ―It stands for strengths weaknesses opportunities and threats
    Ahow do you know by SWOT?
    Bwhat do you mean by SWOT?
    Cwhat is your meaning by SWOT?
    [答案]B
    2―Kathy I'd like you to meet Maggie Jacobs
    ―____________ MaggieYou're doing a great job
    AI'm pleased to meet you
    BIt's great to see you again
    CI'm happy to meet you too
    [答案]A
    3―___________________
    ―Well it is a separate departmentBut there are two laboratories one at each production plant
    AWhat about the training manager and the human resources manager?
    BWhat about the board of directors and the chairman?
    CWhat about the Research and Development Department?
    [答案]C
    4―Good afternoonCan I help you?
    ―___________________
    ―A deposit account or a current account?
    AThank youI'd like to order a checkbook
    BSorry I don't have a bank account at all
    CYes I'd like to open an account
    [答案]C
    5―___________________
    ―Usually the similar contracts signed with other consignees are based on 12months
    AWhat is the deadline for the construction?
    BHow long is your consignment term normally?
    CWhat do you think of the paperwork for the contract?
    [答案]B
    二词汇语法(题2分30分) 620题:阅读面句子 三选项中选出填入空白处正确选项答案序号写答题纸
    6When you sent in your report you also have to file a report___________________your trip
    Awhich summarize
    Bsummarizing
    Csummarize
    [答案]B
    7One of the ways to help you stay energized is to engage in a quick conversation with highenergy colleagues because their positive energy may___________________you
    Arefresh
    Baffect
    Cdiscourage
    [答案]A
    8The organization started with a small number of children___________________ten to twelve
    Abeing aged
    Baged
    Caging
    [答案]B
    9Often teams can tackle problems more quickly than___________________you can accomplish on your own
    Awhat
    Bthat
    Cwhich
    [答案]A
    10Sometimes a situation will___________________a direct style of management
    Acall out
    Bcall on
    Ccall for
    [答案]C
    11I have monthly remittances___________________to me from the Canada Embassy and I'd like to have the money paid into an account
    Asent
    Bsend
    Cbeing sent
    [答案]A
    12One of the advantages of online banking is that it allows you to___________________money between accounts effectively
    Adeposit
    Bpay
    Ctransfer
    [答案]C
    13I think our marketing team is___________________and the aftersales service is fast and effective
    Aqualifying
    Bqualified
    Cbeing qualified
    [答案]B
    14Please find enclosed our brochure and other leaflets___________________our range of services
    Aoutlined
    Boutline
    Coutlining
    [答案]C
    15Serving overseas customers may often be done by phones faxes letters or emails________so many personal visits
    Ainstead
    Bwith
    Cwithout
    [答案]C
    16No not reallyIt is becoming more important with the___________________economy
    Aever grown
    Bever to grow
    Cever growing
    [答案]C
    17The total cost in log is ties in China is still higher than that in many other______countries
    Aindustrialized
    Bindividualized
    Cimperialized
    [答案]A
    18They___________________the royalties including patent right proprietary technology copy right trademark right and soon
    Apoint to
    Brefer to
    Cshow to
    [答案]B
    19If you need other tax registrations in addition to the ABN you may need to provide ___________________information
    Aaccidental
    Badditional
    Caddictive
    [答案]B
    20___________________you'd have to tell me how large your order is going to be
    AI'm nervous
    BI'm worried
    CI'm afraid
    [答案]C
    三阅读理解(题4分40分)
    2125题:阅读列短文ABC三选项中选出正确答案答案序号写答题纸
    Passage l
    In business people have to deal in person with all kinds of peopleWhen talking to people within your company who don't speak your language you may
    have to use Englishthese people maybe colleagues or coworkerswho may work with you in your own department in another part of the building or in another branchAnd you may also have to deal with people from outside the organization:clients suppliers visitors and members of the publicMoreover these people maybe friends or strangerspeople of your own age or people who are younger or older than you
    The relationship you have with a person determines the kind of language you useFor example it's not appropriate to sayHi how are you’when meeting the Managing Director of a large company or to sayGood morning it's a great pleasure to meet you when being introduced to a person you'll be working closely within the same team
    People usually for man impression of you from the way you speak and be havenot just from the way you do your workPeople in different countries have different ideas of what sounds friendly polite or sincereand of what sounds rude or unfriendlyGood manners in your culture maybe considered bad manners in anotherSometimes your body languagegestures and expressions may tell people more about you than the words you use
    21The topic of the passage is
    Aselfimage in business situation
    Bthe importance of appropriate choice of language
    Cdealing with people in business
    [答案]C
    22The language you use when talking with people in business is decided by
    Ayour relationship with the particular person
    Byourself
    Cyour boss
    [答案]A
    23People usually for man impression of you from
    Ayour way of doing jobs
    Byour language and manners
    Cyour facial expressions
    [答案]B
    24Good manners in your culture maybe considered bad manners in anotherGood manners in this statement mean
    Ato be have politely
    Bto be have lovely
    Cto be have aggressively
    [答案]A
    25The message of the article is that
    Adealing with people successfully in business is not easy
    Bclients with different cultural background is most challenging
    Clanguage plays a very important role in setting up business relationship
    [答案]A
    2630题:根短文容判断出语句否正确正确写T错误写F答案写答题纸
    Passage 2
    There are eight traditional functions of marketing:
    (1)Buying:A marketerfocusesonbuyers’needsanddesiresinordertodecidewhat products to make availableUnderstanding buyers’ behavior is of great importance
    (2) Selling:Marketers usually view selling as a persuasive activity that is completed through promotionSelling includes personal sellingadvertisingand other selling methodsIt is probably the function of marketing that we most often see in our daily life
    (3) Transporting:Transporting is physically moving the product from the seller to the buyerMarketers focus on transporting costs and services
    (4) Storing:Like transporting storing is an aspect of the physical distribution of productsStoring includes warehousing activitiesWarehouses hold products for long periods sometimes in order to create time utility
    (5) Grading:Grading involves sorting products according to size and qualityThis makes buying and selling easier because it reduces the need for inspection and sampling
    (6) Financing:For many products such as automobiles fridges and new homes the purchase is facilitated when the marketer provides credit that makes the purchasing of the product possible
    (7) Marketing research:Through research marketers may find out the need for new products and servicesBy gathering information on a regular basis they can better plancarryout and control marketing activities
    (8) Risk taking:It involves bearing the uncertainties that are part of the marketing processMost marketing decisions result in either successor failure that is associated with risk
    26It is very important to understand buyers’ behavior
    [答案]T
    27Marketers usually use different selling methods
    [答案]T
    28Marketers ignore transporting costs and services
    [答案]F
    29Both transporting and storing are the aspects of the physical distribution of products
    [答案]T
    30Marketers provide credit that makes the purchasing of automobiles bridges and new homes possible
    [答案]F
    四写作(篇作文20分)
    31根求写作文
    Suppose you are HenryLast monthyou bought a Canon digital camera from JDcom and found that the lens didn't work properlyYou asked for a new one and found that there were some scratches on the screen when the new camera arrivedYou are writing to complain about it:
    describe the problems clearly
    ask for a replacement of the camera
    ask for compensation or a 10discount
    end the complaint letter
    备注翻译:
    假设亨利月京东买台佳数码相机发现镜头正常工作求换新新相机货时发现屏幕划痕写信抱怨:
    清楚描述问题
    求更换相机
    求赔偿10折扣
    结束投诉信
    参考答案:
    Dear Sales Manager
    This is Henry Last month I bought a Canon digital camera on JDcom When the new camera arrived I found that the lens was not working properly and there were some scratches on the screen I strongly request the company to replace my camera and compensate me according to the contract or give me a 10 discount
    I hope my complaint can get the company's attention and be resolved as soon as possible

    Complainant Henry
    December 30 201931根求写作文
    Suppose you are HenryLast monthyou bought a Canon digital camera from JDcom and found that the lens didn't work properlyYou asked for a new one and found that there were some scratches on the screen when the new camera arrivedYou are writing to complain about it:
    describe the problems clearly
    ask for a replacement of the camera
    ask for compensation or a 10discount
    end the complaint letter
    备注翻译:
    假设亨利月京东买台佳数码相机发现镜头正常工作求换新新相机货时发现屏幕划痕写信抱怨:
    清楚描述问题
    求更换相机
    求赔偿10折扣
    结束投诉信
    参考答案:
    Dear Sales Manager
    This is Henry Last month I bought a Canon digital camera on JDcom When the new camera arrived I found that the lens was not working properly and there were some scratches on the screen I strongly request the company to replace my camera and compensate me according to the contract or give me a 10 discount
    I hope my complaint can get the company's attention and be resolved as soon as possible

    Complainant Henry
    December 30 2019


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