「最新」1391国开电大本科《商务英语4》历年期末考试(第三大题阅读判断题)题库


    [新]国开电科商务英语4历年期末考试(第三题阅读判断题)题库
    2021年1月试题答案
    三阅读理解(计40分题2分)
    2630题:阅读面句子根文章容进行判断正确写T错误写F
    Passage 2
    A challenge in working in customer service is to ensure that you have focused your attention on the right key areas measured by the right Key Performance Indicator(KPI) One of the most important aspects of a customer service KPI is what is often referred to as theFeel Good FactorBasically the goal is not only to help the customer have a good experience but to offer an experience that exceeds expectationsSeveral key points are listed as follows:
    Know what productsservice you are offering from back to frontIn other words bean information expertIt is okay to sayI don't know but it should always be followed up by but let me find outor possiblybut this person will be able to assist youWhatever the situation maybe make sure that you don't leave your customer with an unanswered questionMost of the communication that you relay to others is done through body languageIf you have negative body language when you communicate with others it shows that you don't careTwo of the most important aspects of positive body language are smiling and eye contactMake sure to look your customers in the eyeIt shows that we are listening to them and hearing what they are sayingAnd of course smiling is more inviting than a blank look or frown
    Nothing surprises your customers more than an employee going the extra mile to help themAlways look for ways to go above and beyond the expectations of your customersIn doing so it helps them to know that you care and it will leave them with theFeel Good Factorthat you are searching for
    26The goal of customer service is to give customers an experience that meets their expectations
    [答案]F
    27Leave your customer with an unanswered question is unacceptable
    [答案]T
    28Both positive body language and negative body language are necessary in customer service
    [答案]F
    29Eye contact is one of the most important aspects of positive body language
    [答案]T
    30Going the extra mile to help themin the last paragraph meansgoing along way to help them
    [答案]F
    2020年7月试题答案
    三阅读理解(计40分题2分)
    2630题:阅读面句子根文章容进行判断正确写T错误写F答案写答题纸
    Passage 2
    The balance sheet is produced at the end of a company’s financial yearand is a snapshot of its financial situationIt shows the company's assets and liabilities at that point in time
    There are two halves to a balance sheetThe top half shows where the money is being used in the business(the net assets) and the bottom half shows where this money came from(the capital employed) The total of each half should be the samehence the expression balance sheet
    There are two kinds of assetslongterm and shorttermThe longterm assets are known as fixed assets and include the land buildings machinery and vehicles that are used in connection with the businessAll fixed assets except land are depreciated as they wear out overtimeThe total fixed assets are the value of the fixed assets less the accumulated depreciation
    The shortterm assets are known as current assets and include cash stocks and receivables that are due within one year
    The top half of the balance sheet also includes liabilities that is all debts and obligations owed by the business to creditorsCurrent liabilities are those debts that must be paid within the year such as wages earned but not yet paidLongterm liabilities may include mortgages and other loans that will not have been paid off within the year
    The top half of the balance sheet therefore consists of the total of fixed and current assets less the current and longterm liabilities giving the net assets
    The bottom half of the balance sheet shows where this money came fromFor a limited company this will include the money raised by issuing shares and is known as the share capitalThe business may also have ploughed some of the money back into building up the businessThis is called retained profit
    The bottom half of the balance sheet therefore consists of the total of share capital and retained profits giving the capital employed
    26The top half of a balance sheet shows where the money is being used in the business
    [答案]T
    27All fixed assets are depreciated as they wear out overtime
    [答案]F
    28The shortterm assets are known as fixed assets
    [答案]F
    29Current liabilities are those debts that must be paid within the year
    [答案]T
    30The money ploughed back into building up the business is called retained profit
    [答案]T
    2020年1月试题答案
    三阅读理解(计40分题2分)
    2630题:阅读面句子根文章容进行判断正确写T错误写F答案写答题纸
    Passage 2
    If you want to become a franchisee the tips below can help you to find the perfect opportunity
    Be focus don your preferenceOn the stage of decisionmakingthe bottom line is:Don't rule out a business without learning or seeing what the daytoday will look likeFor instance think about a mom returning to the workforce who knows she wants to interact with children on a daily basisAmong the hundreds of options there she needs to decide if she would like to be hands on as a teacher or if she would rather manage a facility that tutors children in mathDeciding between the two is easy if she considers which daytoday position she would prefer and how that will impact her other goals
    Be proactive with your researchAfter you’ve determined what role you want in a franchise it’s important to start researching different optionsPhysically visit many different franchise locations and browse the web and then determine what will be a fit in your community
    Make sure the franchisor has experienceBefore signing on to a franchise it is essential to ask the franchisor about the executive team and its past industry experienceFind out if the company leaders have had significant experience at another franchise and are now applying that knowledge successfully
    Read the franchise disclosure document carefullyThe first thing to look at is how much a franchise would cost to purchaseMake sure you have a financial advisor who can look at that item with you and see the type of profit a franchisee can make on averageIt’s also important to take a look at the posttermination clause in the agreement to make sure that when you want to leave the business you know the terms well and your interests are properly protected
    26Decide on a business with learning or seeing what the daytoday will look like
    [答案]T
    27Before you've determined what role you want in a franchise it's time to start the business
    [答案]F
    28Before signing on to a franchise the essential job is to ask the franchisor about the executive team and its past industry experience
    [答案]T
    29The first thing to look at is how long a franchise would take to purchase
    [答案]F
    30To make sure that when you want to leave the business you have made enough money and you are satisfied with that
    [答案]F
    2019年7月试题答案
    三阅读理解(计40分题2分)
    2630题:阅读面句子根文章容进行判断正确写T错误写F答案写答题纸
    Passage 2
    A challenge in working in customer service is to ensure that you have focused your attention on the right key areas measured by the right Key Performance Indicator(KPI) One of the most important aspects of a customer service KPI is what is often referred to as theFeel Good FactorBasically the goal is not only to help the customer have a good experience but to offer an experience that exceeds expectationsSeveral key points are listed as follows:
    Know what productsservice you are offering from back to frontIn other words bean information expertIt is okay to sayI don't know but it should always be followed up by but let me find outor possiblybut this person will be able to assist youWhatever the situation maybe make sure that you don't leave your customer with an unanswered question
    Most of the communication that you relay to others is done through body languageIf you have negative body language when you communicate with others it shows that you don't careTwo of the most important aspects of positive body language are smiling and eye contactMake sure to look your customers in the eyeIt shows that we are listening to them and hearing what they are sayingAnd of course smiling is more inviting than a blank look or frown
    Nothing surprises your customers more than an employee going the extra mile to help themAlways look for ways to go above and beyond the expectations of your customersIn doing so it helps them to know that you care and it will leave them with theFeel Good Factorthat you are searching for
    26The goal of customer service is to give customers an experience that meets their expectations
    [答案]F
    27Leave your customer with an unanswered question is unacceptable
    [答案]T
    28Both positive body language and negative body language are necessary in customer service
    [答案]F
    29Eye contact is one of the most important aspects of positive body language
    [答案]T
    30The underlinedgoing the extra mile to help themin the last paragraph means going along way to help them
    [答案]F
    2019年1月试题答案
    三阅读理解(计40分题2分)
    2125题:阅读列短文ABC三选项中选出正确答案答案序号写答题纸
    Passage 1
    ①Identify the country or countries you will be travelling toIt is particularly important to know which countries you are travelling to because it determines where and how you are going to send your application
    ●If you are intending to visit just one Schengen country you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country
    ●If you are intending to visit two or more Schengen countries your application must be sent to the embassy or consulate of the country that shall be your main destination
    ●If you are intending to visit several Schengen countries but do not have a main destination you should apply for the visa at the embassy or consulate of the first Schengen country on your travel itinerary
    ②Fill out an application form beforehand to obtain a Schengen visaYou can download and print off the form online
    ③Prepare all the requirements for your Schengen visa applicationDepending on the consulate or embassy you are required to show the following documents:
    ●A valid national passport
    ●Evidence showing the purpose of your trip(eghotel reservations)
    ●Proof of medical insurance
    ●Aroundtrip travel ticket
    ●Proof of funds
    ④Check the processing time to ensure you get your Schengen visa on timeThe processing time varies per embassy so it is important to take the processing time into account when planning your trip
    21This passage is mainly about_________
    Awhat a Schengen visa is
    Bwho can apply for a Schengen visa
    Chow to apply for a Schengen visa
    [答案]C
    22If you are intending to visit two or more Schengen countries you will need to send your application_________
    Ato the embassy or consulate of the country that shall be your main destination
    Bdirectly with the embassy or consulate of that particular country
    Cto the embassy or consulate of the first Schengen country on your travel itinerary
    [答案]A
    23You can download and print off the form_________
    Avia your phone
    Bon the Internet
    Cby your friends
    [答案]B
    24You are required to show the following documents EXCEPT_________
    Aaroundtrip travel ticket
    Ba valid national passport
    Ca birth certificate
    [答案]C
    25The processing time is_________per embassy
    Adifferent
    Bthe same
    Csimilar
    [答案]A
    2018年7月试题答案
    三阅读理解(计40分题2分)
    2630题:阅读面句子根文章容进行判断正确写T错误写F
    Passage 2
    Many of the banks and travel services in western provide a convenience for travelers by issuing traveler's checksTravelers when buying the checks have to sign the checks in the presence of the bank or service clerksDuring the trip travelers can cash the checks from the agencies of the bank or the travel service whenever they need after their countersignatures n re recognizedA lot of travelers like to buy these checks as they don't have to take along much cash and worry about counterfeit signaturesThe agencies will get back the money they have paid by sending the checks to the issuing offices
    Traveler's checks are generally of small face value such as tenor twenty dollars or five or ten pounds for miscellaneous paymentsThere is no time limit for their circulation period It is very profitable for the issuing offices to finance the funds they collect by issuing traveler's checks because they not only receive a service charge from the check buyers but they also don't need to pay any interest no matter how long the checks remain in circulation before clearingThis is why banks and travel services are willing to provide this convenience
    26It is convenient for the travelers to travel around the world as many banks and travel services issue travelers' checks
    [答案]T
    27There are no signatures of travelers who have bought the checks
    [答案]F
    28Quite a few travelers like to buy the checks
    [答案]T
    29Travelers do not worry about the circulation period of the checks as there is no time Jim it for it
    [答案]T
    30Banks and travel services are reluctant to provide travelers' checksWrite an invitation letter to your business partners and invite them to China according to the following information
    [答案]F
    2018年1月试题答案
    三阅读理解(计40分题2分)
    2630题:阅读面句子根文章容进行判断正确写T错误写F答案序号写答题纸
    Passage 2
    The Royal Swedish Academy of Sciences awarded the Nobel Prize in economics to three Americans Eugene Fama Lars Peter Hansen and Robert Shiller on Oct14 2013Eugene Fama and Lars Peter Hansen are both professors at the University of ChicagoRobert Shiller is a professor at Yale UniversityThey will share the prize worth about 12 million dollars
    This year's prize in economic sciences is about predictionsAll three of this year's prizewinners are mainly known for their research and explanations of pricing forces in financial marketsThey have had a big influence on the way people look at and talk about financial markets
    Eugene Fama’s research on financial markets in the 1960sled market watchers to change their ideas about investingHis ideas are linked to the theory that markets are efficient which means market actors taking all available information to create the correct price for things at any given timeThis also means that over short periods of time it is not possible to predict prices
    Robert Shiller found howeverthat over long periods the opposite is trueIt is possible to predict the movement of prices and that price changes are linked to human behavior
    The findings of both economists have led to the growth of index funds investing many different securities as away to reduce riskMr Shiller also helped to create the Standard &Poor’s CaseShiller home prices indexThat index follows home prices across the United States
    Lars Peter Hansen developed a method for studying historical pricing informationHis method supports Mr Shiller’s findings and has influenced efforts to predict prices in the financial industry
    The Nobel Prize in economics was not created by Alfred Nobel but was established in his memory by Sweden's central bank in 1968
    26The Royal Swedish Academy of Sciences awarded the Nobel Prize in electronics to three Americans on Oct14 2013
    [答案]F
    27Eugene Fama Lars Peter Hansen and Robert Shiller won the prize for their research and explanations of pricing forces in financial markets
    [答案]T
    28Eugene Fama's research on financial markets in the 1960s resulted in some change in how market watchers look at investing
    [答案]T
    29The findings of both economists have led to the growth of price predictioninvesting many different securities as away to reduce risk
    [答案]F
    30The Nobel Prize in economics was established in memory of Alfred Nobel by Sweden's central bank in 1968
    [答案]T
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