「最新」1389国开电大本科《管理英语4》历年期末考试试题及答案汇编

[新]1389国开电科理英语4历年期末考试试题答案汇编
2021年1月试题答案
交际语(题2分10分)
15题：选择正确语句完成面话答案序号写答题纸
1―Terribly sorry to interrupt but may I use your dictionary
―Yes________
Aof course
Bit doesn＇t matter
Cno hurry
[答案]A
2―Do you mind if I use vouchers to spend in a restaurant
―___________________
AYes please
BNot at allGoa head
CNo thank you
[答案]B
3―I think I have made a great mistake
―___________________
AI don＇t think soYou really made an error
BI don＇t think soIt＇s really terrible
CI don＇t think soIt＇s not your fault
[答案]C
4―___________________
―I＇d like to have this film developed
AWhat＇s it
BMay I help you
CWhat do you want
[答案]B
5―Jack I＇d like to have your opinions about my written report
―________But I have one suggestion
AThat’s a good idea
BYou are too modest
CIt looks fine to me
[答案]C
二词汇结构(题2分30分)
620题：阅读面句子 三选项中选出填入空白处正确选项答案序号写答题纸
6She was very adaptive and soon adapted_________the campus life
Awith
Bas
Cto
[答案]C
7All_________glitters(闪闪发光) is not gold
Awhich
Bthat
Cwhat
[答案]B
8This is the man_________last night
Awhom I saw him
Bwho Is a whim
Cwhom I saw
[答案]C
9I would recommend that you_________on following through with projects
Aworked
Bwork
Cwould work
[答案]B
10They weren’t too keen_________the idea at first because they thought it was not practical enough
Aof
Bon
Cin
[答案]B
11On hearing the news of_________the major exam again the girl burst into tears
Aher having failed
Bshe failed
Cher being failed
[答案]A
12It is through enthusiasm and quiet intensity_________we transform creativity and vision into the technologies
Awhich
B
Cthat
[答案]C
13Although we can＇t compete in terms of size I_________believe we hold an advantage in terms of dedication to customer service
Adid
Bdo
Chave
[答案]B
14_________on the hilltop you could enjoy the scenery of the city bathed in the sun
AStood
BStand
CStanding
[答案]C
15Without his assistance I_________the research last month
Awould not have completed
Bcould not finish
Cshould not finish
[答案]A
16Fearing the reactions of top managers middle managers remained_________Or provided optimistic filtered information
Asilence
Bsilent
Csilently
[答案]B
17I will ask them to_________a new design something a bit more toned down
Acome in
Bcome across
Ccome up with
[答案]C
18Good work_________good pay
Adeserves
Brequests
Cdeserts
[答案]A
19The responsibilities in handbook_________that managers have to be concerned with efficiency and effectiveness in the work process
Aimply
Bindicate
Cinterrupt
[答案]A
20At a rough_________ we will take another four weeks to finish this plan
Avalue
Baccount
Cestimate
[答案]C
三阅读理解(题4分40分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
If there＇s one word that captures the essence of what is occurring in the world todayit＇schangeDownsizing reorganizing and cutting costs are now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive
Change management has always been an issue of debate amougst scholars：how can employers create suitable conditions for a successful change processAnd what can employees do to get through it
Tips for dealing with change in the workplace
●Make yourself aware that change happens：it happens in personal life it happens in your professional lifeYou can not live in the past so denying that change could occur only makes things more complicated for you
●Stay alert in the workplace：know what is happening around youWhen you come across clues that hint change is on the way acknowledge them
●Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourself：Changeisatimewhenone＇sconfidenceaboutone＇sskillsand capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same time stay aware of your developmental areas and work on improving those
●Don＇t be stiff：It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existingskills and knowledge and what news skills you need to acquire
●Stay optimistic：Keepapositiveattitudeanddon＇tletyourselfdrowninuncertaintyInvolve yourself in the new process locate yourself properly in the new scenarioAdjustYou can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by step you get to the goal says Robin Sharma one of the world＇s mostsoughtafter leadership and personal success experts
21Enterprises carryout downsizing reorganizing and cutting costs in order to_________
Asurvive
Bcut down on the number of workers
Creshuffle the organization
[答案]A
22No industry is exemptmeans_________
ANo industry is an example
BNo industry is an exception
CNot every industry can be exempted
[答案]B
23The following questions are often discussed among scholars EXCEPT_________
AHow can bosses create favorable conditions for change
BHow can productivity be increased
CWhat can workers do to get through change
[答案]B
24How many suggestions does the author put forward
A4
B5
C6
[答案]C
25From the passage we know that Robin Sharma is _________
Aan expert on leadership and personal success
Ba great leader
Csomeone who likes to play the game of Hide and Seek
[答案]A
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
It＇s no secret that good leaders are also good communicatorsIndeed communication and leadership are inextricably tiedHow can you galvanize inspire or guide others if you don＇t communicate in a clearcredible and authentic wayHere are 5essential communication practices of effective leaders：
1Mind the saydo gapTrust is the bedrock of effective leadership—your behavior is your single greatest mode of communication and it must be congruent with what you sayIf your actions don＇t align with your words you a restoring up trouble for the future
2Make the complex simpleEffective leaders distill complex thoughts and strategies into simple memorable terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you want to say lookout for technical jargon and avoid business speak which add complexitySay what you mean in as few words as possible
3Find your own voiceUse language that＇s distinctly your own let your values come through in your communicationCorrect use of language and grammar are important of course but don’t become overly fixated on eloquence for eloquence＇s sake concentrate on being distinct and realPeople want real people respect real people follow real
4Be visibleVisibility is about letting your key stakeholders get a feel for who you are and what you care aboutDon’t hide behind a computer and only interact with people electronically—see them face to face and voice to voice and interact with them in a realsubstantial wayIn today＇s environment where people are often burned out it＇s important for employees to have a personal connection with you and the work you believe inShow the people that work for you that you＇re engaged and that you care about them and their work5Listen with your eyes as well as your earsEffective communication is a twoway process and good leaders know how to ask good questions and then listen with both their eyes and their earsBecause you are in a position of authority others maybe reluctant to express their real opinions to you directlyYou won’t always get direct feedback so you need to also be able to read between the lines and look for the nonverbal cues
26Communication and leadership don＇t always go hand in hand
[答案]F
27The saydo gap happens when people misunderstand their leader＇s intention
[答案]F
28Using technical jargon makes a leader convincing
[答案]F
29Communicating sincerely is always the best
[答案]T
30Observation is as important as communication when you want to know what people really think
[答案]T
四写作（ 20 分）
31根求写作文
Write at least 120 words about an event caused by different understandings of the workplace cultureYou may need to include the 5Wsand1H elements(WhoWhenWhereWhyWhat and How)
2020年9月试题答案
交际语(题2分10分)
15题：选择正确语句完成面话答案序号写答题纸
1―This project is too big for me to finish on time
―___________________
APlease dome a favor
BYou may not ask for help
CI＇ll give you a hand
[答案]C
2―I＇d like a wakeup call at7：00amplease
―OK_____________
Ayou will certainly make it
BI＇ll make sure you get one
Cjust do what you like
[答案]B
3―Terribly sorry to interrupt but may I use your dictionary
―Yes_____________
Aof course
Bit doesn＇t matter
Cno hurry
[答案]A
4―I think I have made a serious mistake
―___________________
AI don＇t think soYou really made an error
BI don＇t think soIt＇s really terrible
CI don＇t think soIt＇s not your fault
[答案]C
5―___________________
―I＇d like to have this film developed
AWhat＇s it
BMay I help you
CWhat do you want
[答案]B
二词汇结构(题2分30分)
620题：阅读面句子 三选项中选出填入空白处正确选项井答案序号写答题纸
6She is very adaptive and soon adapted_________to the campus life
Awith
Bto
Cas
[答案]B
7All_________glitters(闪闪发光) is not gold
Athat
Bwhich
Cwhat
[答案]A
8This is the man_________last night
Awhom I saw him
Bwho I saw him
Cwhom I saw
[答案]C
9Wendy suggests that we_________tomorrow
Ashould go
Bshall go
Cwill go
[答案]A
10By the end of the year the sales plan for the next year_________
Awill be made
Bwill have been made
Chave been made
[答案]B
11In high school I am equally comfortable_________as a member of a team and independently
Ato work
Bworking
Cwork
[答案]B
12On hearing the news of_________the major exam again the girl burst into tears
Aher having failed
Bshe failed
Cher being failed
[答案]A
13―Who should be responsible for the accident
―The boss not the workersThey just carried out the order_________
Aas are told
Bas told
Cas they told
[答案]B
14My leather shoes cost me_________the last pairs I bought
Athree times as
Bthree time as
Cthree times as much as
[答案]C
15Without human resources no organization can_________the ground let alone do business and make profits
Aget off
Bget up
Cget on
[答案]A
16He＇s left now but productivity hasn＇t_________that much
Acarried on
Bcaught up
Cpicked up
[答案]C
17They_________all their computing work iethey arrange for some outside company to do the work
Aoutsource
Boutside
Coutsell
[答案]A
18The leader_________at creating opportunities to provide rewards recognition and thanks to his or her staff
Aexceeds
Bexcellent
Cexcels
[答案]C
19You can＇t_________to sit backeven though it might be tempting
Aafford
Bstand
Cbeat
[答案]A
20At a rough_________ we will take another four weeks to finish this plan
Avalue
Bestimate
Caccount
[答案]B
三阅读理解(题4分40分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
The meaning ofcommunicationgoes a lot deeper than people often thinkCommunication is about conceiving sending receiving and interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication
Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the messageSend reinforcements we＇re going to advanceback to his Command Center through along chain of subordinatesWhen the message finally reached the Command Center it hadmutatedto becomeSend three and fourpencewe＇re going to a danceThe reinforcements never arrived
You can demonstrate this same principle albeit on a less dramatic scale by trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
In a business there are three main types of communication failureEach has its own indicative signs
·The first type is known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or(most often) the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative communication failure then stocks will fall and there will be understaffing If the inverse happens there will be a surplus of stocks and over staffing
·The second type is executive failurewhere communication to trigger specific eventsactions is either late lacking or in errorThe symptoms of this area general loss of direction in the company or departments a loss of coordination and an increase in complaints from customers as things happen late or not at all
·The final type is human failureThis occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective
communicationThis leads to alienated staff an increase in staff turnover an increase in absenteeism and general frustration among staffCreativity especially that which takes place across departmental boundaries is likely to suffer hugely as team synergy slips
21Confirming reception of the sent messages means
Athe messages are sent to right receivers
Bthe messages are correctly understood
Cthe messages are correctly understood by right receivers
[答案]C
22In the famous British Army Commander story which step probably did NOT go wrong in the communication chain
AConceiving
BSending
CReceiving
[答案]A
23What is Chinese whispers
AWho whispers in Chinese
BA game to pass message around in a whisper
CChinese people who don＇t normally talk very loudly
[答案]B
24Allocative failure does NOT happen when
Athe right information goes to the right place
Ba company gathers false information
Cthe correct information is not received by the right department or person
[答案]A
25According to the passage which of the following cases does NOT belong to human failure
ADecreasing creativity across departments
BInadequate communication between departments
CIncreasing customer complaints
[答案]C
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
In competitive markets leaders are under increased pressure to maintain a positive work cultureA positive work culture cultivates greater employee satisfaction greater employee satisfaction contributes to higher performance higher performance impacts improved client outcomes improved client outcomes contribute to service excellence
Positive work cultures are built overtime and need constant attentionSuch cultures are dependent on leadership vision and values
An effective leader sets the tone for the team encourages a positive workplace culture an disable to bring about cultural change
Workplace culture is made up of the shared attitudes beliefs behaviors values and expectations that influence the way people work in the workplaceIt isthe way we do things around here
Some cultural aspects are understood by all and are obvious such as turning up for wok on time while others maybeunwritten rulesthat are not so obvious for example how personal issues are resolved with work colleagues
Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplaceThere are also factors out of their control such as slumps in global prices or a change in demand and supplyThe company can howevercontrol how they respond to these factors
Those companies that do create positive workplace environments develop a reputation in their community as beinggood to work for’and have a competitive edgeNot only are these companies more able to attract and retain people they tend to be more stable as they proactively deal with issues and adapt to change
Teams work best when they are clear about what is expected of themThey are more able to deal with difficult issues if they feel the values of the organization are supportive of them
For a workplace culture to be positive the direction and actions of the business must be consistent with the core values of the people in the workplaceThe people must trust each other and be able to openly express and exchange ideas
Working through these steps will help with developing a positive business culture
26A positive work culture will give workers more satisfaction
[答案]T
27Positive cultures have a lot to do with leadership vision and values
[答案]T
28The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive
[答案]F
29In competitive markets leaders are under more and more pressure to keep a positive work culture
[答案]T
30Positive work culture can be built in a short period of time
[答案]F
四写作（ 20 分）
31根求写作文解会议日程容根信息制定会议日程安排
The structure of a meeting agenda：
(1) Title of the meeting
(2) Time of the meeting
(3) Place of the meeting
(4) People who will attend the meeting
(5) Events in time sequence
09：00 09：40 10：05 10：20 12：00
Sofitel JinJiang Oriental Hotel
Arrival registration picking up meeting kits Exhibitor Day One
The First Participants Meeting of Expo(exposition) 2010ShanghaiChina
Report on the organizational structure and preparatory progress of Expo
Tea break(15m) (2F Entrance) Wednesday Oct202008
Watching Expo image videofilm(10m) Work lunch(buffet)

Meeting Agenda

The First Participants Meeting of Expo(exposition) 2010 Shanghai China
Wednesday Oct20 2008 Day One
Sofitel Jin Jiang Oriental Hotel

Exhibitor
09：00 Arrival registration picking up meeting kits
09：40 Watching Expo image videofilm(10m)
10：05 Tea break(15m) (2F Entrance)
10：20 Report on the organizational structure and preparatory progress of Expo
12：00 Work lunch(buffet)

2020年7月试题答案
交际语(题2分10分)
15题：选择正确语句完成面话答案序号写答题纸
1―This project is too big for me to finish on time
―___________________
APlease dome a favor
BYou may not ask for help
CI＇ll give you a hand
[答案]C
2―I＇dlikeawakeupcallat7：00am please
―OK___________________
Ayou will certainly make it
BI＇ll make sure you get one
Cjust do what you like
[答案]B
3―Terribly sorry to interrupt but may I use your dictionary
―Yes___________________
Aof course
Bit doesn＇t matter
Cno hurry
[答案]A
4―I think I have made a great mistake
―___________________
AI don＇t think soYou really made an error
BI don＇t think soIt＇s really terrible
CI don＇t think soIt＇s not your fault
[答案]C
5―___________________
―I＇d like to have this film developed
AWhat＇s it
BMay I help you
CWhat do you want
[答案]B
二词汇结构(题2分30分)
620题：阅读面句子 三选项中选出填入空白处正确选项答案序号写答题纸
6_________there is smoke there is fire
AIf
BWhen
CWhere
[答案]C
7The Human Resource Managing Department at Honda is given specific instructions______employ the best possible workers
Ahow to
Bon what to
Con how to
[答案]C
8Creativity especially_________which takes place across departmental boundaries is likely to suffer hugely as team synergy slips
Athat
Bthose
C
[答案]A
9On hearing the news of_________the major exam again the girl burst into tears
Aher having failed
Bshe failed
Cher being failed
[答案]A
10It is through enthusiasm and quiet intensity_________we transform creativity and vision into the technologies
Athat
B
Cwhich
[答案]A
11I would recommend that you_________on following through with projects
Aworked
Bwork
Cwould work
[答案]B
12_________the importance of English we should put more effort into it and try to learn it well
AGave
BGiving
CGiven
[答案]C
13He will write to me as soon a she_________home
Awill have returned
Breturns
Cwill return
[答案]B
14Linda walked at the head_________by her colleagues
Afollowed
Bfollowing
Cto follow
[答案]A
15_________we can＇t compete in terms of size I do believe we hold an advantage in terms of dedication to customer service
ATherefore
BBut
CAlthough
[答案]C
16We＇ve asked the designers we used before to_________up with some designs for us
Acome
Bhurry
Cget
[答案]A
17An agreement was reached on the_________of mutual respect and mutual interest
Abasic
Bbase
Cbasis
[答案]C
18All the_________guests are seated in the front row
Adistinguishing
Bextinguishing
Cdistinguished
[答案]C
19Please ask the solicitor what his_________would be to take the case to court
Afare
Bfee
Csalary
[答案]B
20You can＇t_________to sit backeven though it might be tempting
Aafford
Bstand
Cwilling
[答案]A
三阅读理解(题4分40分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
If there＇s one word that captures the essence of what is occurring in the world todayit＇schangeDownsizing reorganizing and cutting costs are now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive
Change management has always been an issue of debate amongst scholars：how can employers create suitable conditions for a successful change processAnd what can employees do to get through it
Tips for dealing with change in the workplace
·Make yourself aware that change happens：it happens in personal life it happens in your professional lifeYou can not live in the past so denying that change could occur only makes things more complicated for you
·Stay alert in the workplace：know what is happening around youWhen you come across clues that hint change is on the way acknowledge them
Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
·Assess yourself：Changeisatimewhenone＇sconfidenceaboutone＇sskillsand capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same time stay aware of your developmental areas and work on improving those
·Don＇t be stiff：It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply yourexistingskills and knowledge and what news skills you need to acquire
·Stay optimistic：Keepapositiveattitudeanddon＇tletyourselfdrowninuncertaintyInvolve yourself in the new process locate yourself properly in the new scenarioAdjust
You can’t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by step you get to the goal says Robin Sharma one of the world＇s mostsoughtafter leadership and personal success experts
21Enterprises carryout downsizing reorganizing and cutting costs in order to_________
Acut down on the number of workers
Breshuffle the organization
Csurvive
[答案]C
22No industry is exemptmeans_________
ANo industry is an exception
BNo industry is an example
CNot every industry can be exempted
[答案]A
23The following questions are often discussed among scholars EXCEPT_________
AHow can bosses create favorable conditions for change
BHow can productivity be increased
CWhat can workers do to get through change
[答案]B
24How many suggestions does the author put forward
A4
B5
C6
[答案]C
25From the passage we know that Robin Sharma is_________
Aan expert on leadership and personal success
Ba great leader
Csomeone who likes to play the game of Hide and Seek
[答案]A
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
When Jack Welch the Chairman and CEO at General Electric(GE) retired in 2001 he could look back at a very successful careerHe became CEOin1981at the age of 45At that time GE had a very complex organizational structure with considerably bureaucratic rules
One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number 1or2in the irrespective areasIf this was not the case managers had the options of fixing the problem selling their particular businessor closing itIn an effort to streamline the organization Welch removed the sector level and eliminated thousands of salaried and hourly employee positions
The restructuring was followed by changing the organizational culture and the managerial styles of GE＇s managersOne such program was the WorkOut(群策群力) Groups of managers were assembled to share their views openly in threeday sessionsAt the beginning of the meetings the superior presented the challenges for his or her organizational unitThen the superior had to leaverequesting the groups to find solutions to the problemsFacilitators(会议持) helped these discussionsOn the last day the superior was presented with proposed solutionsHe or she then had three choices：to accept the proposal not to accept it or to collect more informationThis process put great pressure on the superior to make decisions
Another program to improve effectiveness and efficiency was Best PracticesThe aim was to learn from other companies how they obtained customer satisfaction how they related to their suppliers and in what ways they developed new productsThis helped the GE people to focus on the processes in their operations that would improve the company＇s performance
Jack Welch was personally involved in developing managers at GE＇s training center in CrotonvilleLeaders Welch suggested are not only those who achieve results but also those who share the values of the company
26Jack Welch retired at the age of 65
[答案]T
27Jack Welch insisted that each of the businesses should beat least number 3in their respective area
[答案]F
28If the business could not meet Welch＇s change requirements its manager had 3choices
[答案]T
29The restructuring went before changing the organizational culture and the managerial styles of GE＇s managers
[答案]T
30The Work Outlasted a week
[答案]F
四写作（ 20 分）
31根求写作文
Write at least 100 words about an event caused by different understandings of the workplace cultureYou may need to include the 5Ws and 1H elements(whowhenwhere whywhat and how)
2020年1月试题答案
交际语(题2分10分)
15题：选择正确语句完成面话答案序号写答题纸
1―Is it possible for you to workout the plan tonight
―___________________
AI＇ll do that
BI think so
CI＇d love to
[答案]B
2―How did your meeting go yesterday
―__________actually it was really frustrating
ANot so good
BVery good
CNothing special
[答案]A
3―I think things have been a bit difficult for us the last couple of months
―________We＇ve been working hard but still getting behind
AYou＇re right
BI＇m afraid
CI don＇t think so
[答案]A
4―Will you help me arrange a meeting with MrBrown please
―___________________
ANo no way
BNo I can＇t
CSorry I can＇tI have to finish my project right now
[答案]C
5―You＇d better not push yourself too hardYou can ask the team and listen
―___________________
AYou are right
BNo we can＇t do that
CI think it will kill our time
[答案]A
二词汇结构(题2分30分)
620题：阅读面句子 三选项中选出填入空白处正确选项答案序号写答题纸
6AT&T found that employees with better planning and decision―making skills were to be _________promoted into management jobs
Amore likely
Bmore like
Cmore unlikely
[答案]A
7_________managers spend most of their time in facetoface contact with othersbut they spend much of it obtaining and sharing information
ANot only
BDo not only
CNot only do
[答案]C
8_________his anger the employees called him MrThunder but they loved him
ABecause
BIn spite of
CDue to
[答案]C
9_________clearly communicate with and actively listen to employees is essential to improve their performance
ABe able to
BBeing able
CBeing able to
[答案]C
10I believe that I have a lot to contribute_________a team environment and am comfortable in both leadership and player roles
Ato
Bwith
Cfor
[答案]A
11Compared _________English Chinese is generally believed to be more difficult to learn
Awith
Bfrom
Cagainst
[答案]A
12_________the importance of English we should put more effort into it and try to learn it well
AGave
BGiving
CGiven
[答案]C
13_________on the hilltop you could enjoy the scenery of the city bathed in the sun
AStanding
BStand
CStood
[答案]A
14There is no_________the fact that he is the best student in the class
Adeny
Bdenies
Cdenying
[答案]C
15Her desire for the_________of a beautiful town reina in ed
Acreate
Bcreation
Ccreated
[答案]B
16Every time I tried to say something he would_________to something else
Amove off
Bmove on
Cmove over
[答案]B
17To build the reservoir(水库) thousands of people have to be_________
Arelocated
Brepeated
Creopened
[答案]A
18Good work_________good pay
Adeserves
Brequests
Cdeserts
[答案]A
19At a rough_________ we will take another four weeks to finish this plan
Avalue
Bestimate
Caccount
[答案]B
20Even the best continually seek ways to_________their skills
Asharp
Bsharpener
Csharpen
[答案]C
三阅读理解(题4分40分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
If there＇s one word that captures the essence of what is occurring in the world todayit＇schangeDownsizing reorganizing and cutting costs are now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive
Change management has always been an issue of debate amongst scholars how can employers create suitable conditions for a successful change processAnd what can employees do to get through it
Tips for dealing with change in the workplace
·Make yourself aware that change happens：it happens in personal life it happens in your professional lifeYou can not live in the past so denying that change could occur only makes things more complicated for you
·Stay alert in the workplace：know what is happening around youWhen you come across clues that hint change is on the way acknowledge them
·Maintain open communication channels Don’t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is often resented and dauntingMake the picture as clear as you can
·Assess yourself：Changeisatimewhenone＇sconfidenceaboutone＇sskillsand capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same time stay aware of your developmental areas and work on improving those
·Don＇t be stiff：It will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply yourexistingskills and knowledge and what news skills you need to acquire
·Stay optimistic：Keepapositiveattitudeanddon＇tletyourselfdrowninuncertaintyInvolve yourself in the new process locate yourself properly in the new scenarioAdjust
You can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by step you get to the goal says Robin Sharma one of the world＇s mostsoughtafter leadership and personal success experts
21Enterprises carryout downsizing reorganizing and cutting costs in order to_________
Acut down on the number of workers
Breshuffle the organization
Csurvive
[答案]C
22No industry is exemptmeans_________
ANo industry is an exception
BNo industry is an example
CNot every industry can be exempted
[答案]A
23The following questions are often discussed among scholars EXCEPT_________
AHow can bosses create favorable conditions for change
BHow can productivity be increased
CWhat can workers do to get through change
[答案]B
24How many suggestions does the author put forward
A4
B5
C6
[答案]C
25From the passage we know that Robin Sharma is_________
Aan expert on leadership and personal success
Ba great leader
Csomeone who likes to play the game of Hide and Seek
[答案]A
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
It＇s no secret that good leaders are also good communicatorsIndeed communication and leadership are inextricably tiedHow can you galvanize inspire or guide others if you don＇t communicate in a clearcredible and authentic wayHere are 5essential communication practices of effective leaders：
1Mind the saydo gapTrust is the bedrock of effective leadership—your behavior is your single greatest mode of communication and it must be congruent with what you sayIf your actions don＇t align with your words you a restoring up trouble for the future
2Make the complex simpleEffective leaders distill complex thoughts and strategies into simple memorable terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you want to say lookout for technical jargon and avoid business speak which add complexitySay what you mean in as few words as possible
3Find your own voiceUse language that＇s distinctly your own let your values come through in your communicationCorrect use of language and grammar are important of course but don’t become overly fixated on eloquence for eloquence＇s sake concentrate on being distinct and realPeople want real people respect real people follow real
4Be visibleVisibility is about letting your key stakeholders get a feel for who you are and what you care aboutDon’t hide behind a computer and only interact with people electronically—see them face to face and voice to voice and interact with them in a realsubstantial wayIn today＇s environment where people are often burned out it＇s important for employees to have a personal connection with you and the work you believe inShow the people that work for you that you＇re engaged and that you care about them and their work5Listen with your eyes as well as your earsEffective communication is a twoway process and good leaders know how to ask good questions and then listen with both their eyes and their earsBecause you are in a position of authority others maybe reluctant to express their real opinions to you directlyYou won’t always get direct feedback so you need to also be able to read between the lines and look for the nonverbal cues
26Communication and leadership don＇t always go hand in hand
[答案]F
27The saydo gap happens when people misunderstand their leader＇s intention
[答案]F
28Using technical jargon makes a leader convincing
[答案]F
29Communicating sincerely is always the best
[答案]T
30Observation is as important as communication when you want to know what people really think
[答案]T
四写作（ 20 分）
31题根写作求写出篇作文
Write at least 100 words about an event based on the following information You may need the 5Ws and l H elements (whowhen where why what and how)

参考答案：
Titanic was launched on 31 May 1911 and sailed on her voyage from Southampton to New
York (via Cherbourg and Queenstown)on 10 April 1912 With a gross tonnage of 46328 tons she was the largest ship afloat (882 feet long 92 feet wide 8 decks rising to the height of an 11 storey building) Four days and seventeen hours after the voyage began at 11 40 p m on Sunday 14 April she hit an iceberg and was badly damaged Two hours and forty minutes later she sank Of the 2227 passengers and crew 705 escaped in twenty lifeboats and rafts including her master Captain Edward Smith At dawn on 15 April the Cunard liner Carpathia having heard the Titanic＇s wireless distress calls 5 8 miles away arrived at the scene and began picking up survivors

2019年7月试题答案
交际语(题2分10分)
15题：选择正确语句完成面话答案序号写答题纸
1 ―Is it possible for you to work out the plan tonight
―___________________
A I＇11 do that
B I think so
C I＇d love to
[答案]B
2 ―How did your meeting go yesterday
―________actually it was really frustrating
A Not so good
B Very good
C Nothing special
[答案]A
3 ― I think things have been a bit difficult for us the last couple of months
―_______We＇ve been working hard but still getting behind
A You＇re right
B I＇m afraid
C I don＇t think so
[答案]A
4 ― Will you help me arrange a meeting with Mr Brown please
―___________________
A No no way
B No I can＇t
C Sorry I can＇t I have to finish my project rig ht now
[答案]C
5 ―You＇d better not push yourself too hard You can ask the team and listen
―___________________
A You are right
B No we can＇t do that
C I think it will kill our time
[答案]A
二词汇结构(题2分30分)
620题：阅读面句子 三选项中选出填入空白处正确选项答案序号写答题纸
6 The team creates an environment_________people are comfortable in communicating advocating positions and taking action
A that
B which
C in which
[答案]C
7 If I take the time to talk with my manager at the beginning of a project we_________ off to a great start on the same page
A can get
B have got
C get
[答案]A
8 They have come to the conclusion_________ this winter will be even colder than before
A that
B for
C which
[答案]A
9 On hearing the news of_________the major exam again the girl burst into tears
A her having failed
B she failed
C her being failed
[答案]A
10 The reason_________he was absent from class yesterday was that he was ill and hospitalized
A for
B why
C that
[答案]B
11 In high school I am equally comfortable_________as a member of a team and independently
A to work
B working
C work
[答案]B
12 ―Who should be responsible for the accident
―The boss not the workers They just carried out the order_________
A as are told
B as told
C as they told
[答案]B
13 My leather shoes cost me_________the last pairs I bought
A three times as
B three time as
C three times as much as
[答案]C
14 Without human resources no organization can_________the ground let alone do business and make profits
A get off
B get up
C get on
[答案]A
15 We_________ with achievement
A done
B are obsessed
C catch up
[答案]B
16 Current opinion among politicians is that she is_________ stands for her principles
A encourage
B courage
C courageous
[答案]C
17 Good work good pay
A deserves
B requests
C deserts
[答案]A
18 At a rough_________ we will take another four weeks to finish this plan
A value
B estimate
C account
[答案]B
19 To build the reservoir( 水库） thousands of people have to be_________
A relocated
B repeated
C reopened
[答案]A
20 We need_________comm uni cation skills listen carefully think before you speak and manage conflicts diplomatically
A outstanding
B plain
C general
[答案]A
三阅读理解(题4分40分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
If there＇s one word that captures the essence of what is occurring in the world today it＇s change Downsizing reorganizing and cutting costs are now the norm for survival No industry is exempt Even the most conservative institutions are undergoing significant change just to survive
Change management has always been an issue of debate amongst scholars how can employers create suitable conditions for a successful change process And what can employees do to get through it
Tips for dealing with change in the workplace
• Make yourself aware that change happens it happens in personal life it happens in your professional life You cannot live in the past so denying that change could occur only makes things more complicated for you
• Stay alert in the workplace know what is happening around you When you come across clues that hint change is on the way acknowledge them
• Maintain open communication channels Don＇t lay back and expect things to pass you by smoothly You need to get acquainted with the occurring changes Seek more details from your management and peers to form an accurate understanding of the matter Be transparent and honest about your fears dealing with the unknown is often resented and daunting Make the picture as clear as you can
• Assess yourself Change is a time when one＇s confidence about one＇s skills and capabilities gets shaky Recognize your strengths and where you could bring them into play At the same time stay aware of your developmental areas and work on improving those
• Don＇t be stiff It will make the change process much harder if you are rigid Be flexible enough to look at the different angles of the change and see where you could apply your existing skills and knowledge and what news skills you need to acquire
• Stay optimistic Keep a positive attitude and don＇t let yourself drown in uncertainty Involve yourself in the new process locate yourself properly in the new scenario Adjust
You can＇t get to the top of Everest by jumping up the mountain You get to the mountaintop by taking incremental steps Step by step you get to the goal says Robin Sharma one of the world＇s mostsoughtafter leadership and personal success experts
21Enterprises carryout downsizing reorganizing and cutting costs in order to_________
Acut down on the number of workers
Breshuffle the organization
Csurvive
[答案]C
22No industry is exemptmeans_________
ANo industry is an exception
BNo industry is an example
CNot every industry can be exempted
[答案]A
23The following questions are often discussed among scholars EXCEPT_________
AHow can bosses create favorable conditions for change
BHow can productivity be increased
CWhat can workers do to get through change
[答案]B
24How many suggestions does the author put forward
A4
B5
C6
[答案]C
25From the passage we know that Robin Sharma is_________
Aan expert on leadership and personal success
Ba great leader
Csomeone who likes to play the game of Hide and Seek
[答案]A
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Nokia executives attempted to explain its fall from the top of the smart phone pyramid
with three factors 1) that Nokia was technically inferior to Apple 2) that the company was complacent and 3) that its leaders didn＇t see the disruptive iPhone coming
It has also been argued that it was none of the above Nokia lost the smart phone battle because of divergent shared fears among the company＇s middle and top managers which led to companywide inertia that left it powerless to respond to Apple＇s game
Based on the findings of an indepth investigation and 76 interviews with top and middle managers engineers and external experts the researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth
The fear that froze the company came from two places First the company＇s top managers had a terrifying reputation Some members of Nokia＇s board and top management were described as extremely temperamental and they regularly shouted at people at the top of their lungs It was very difficult to tell them things they didn＇t want to hear Secondly top managers were afraid of the external environment and not meeting their quarterly targets which also impacted how they treated middle managers
Top managers thus made middle managers afraid of disappointing them Middle managers were told that they were not ambitious enough to meet top managers＇ goals
Fearing the reactions of top managers middle managers remained silent or provided optimistic filtered information Thus middle managers directly lied to top management
Worse a culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake challenging assignments
Beyond verbal pressure top managers also applied pressure for faster performance in personnel selection This led middle managers to over promise and under deliver One middle manager told us that you can get resources by promising something earlier or promising a lot It＇s sales work
While modest fear might be healthy for motivation abusing it can be like overusing a drug which risks generating harmful side effects To reduce this risk leaders should coordinate with the varied emotions of the staff Nokia＇s top managers should have encouraged safe dialogue internal coordination and feedback to understand the true emotion in the organization
26 Nokia lost the smart phone battle because its technology is not as good as that of Apple
[答案]F
27 Nokia＇s middle managers were frank to tell the truth but the top ones didn＇t listen to them
[答案]F
28 Nokia＇s top managers were too moody to hear anything good but harsh
[答案]T
29 Middle managers in Nokia delivered results more than they promised earlier
[答案]F
30 Nokia＇s top managers should have had better conversation techniques to encourage internal coordination and truth
[答案]T
四写作（ 20 分）
31根求写作文
Write at least 100 words about an event based on the following information You may need the 5Ws and l H elements (whowhen where why what and how)

参考答案：
Titanic was launched on 31 May 1911 and sailed on her voyage from Southampton to New
York (via Cherbourg and Queenstown)on 10 April 1912 With a gross tonnage of 46328 tons she was the largest ship afloat (882 feet long 92 feet wide 8 decks rising to the height of an 11 storey building) Four days and seventeen hours after the voyage began at 11 40 p m on Sunday 14 April she hit an iceberg and was badly damaged Two hours and forty minutes later she sank Of the 2227 passengers and crew 705 escaped in twenty lifeboats and rafts including her master Captain Edward Smith At dawn on 15 April the Cunard liner Carpathia having heard the Titanic＇s wireless distress calls 5 8 miles away arrived at the scene and began picking up survivors
2019年1月试题答案
交际语(题2分10分)
15题：选择正确语句完成面话答案序号写答题纸
1―This project is too big for me to finish on time
―___________________
APlease dome a favor
BYou may ask for help
CI＇ll give you a hand
[答案]C
2―I＇dlikeawakeupcallat7：00am please
―OK___________________
Ayou will certainly make it
BI＇ll make sure you get one
Cjust do what you like
[答案]B
3―Terribly sorry to interrupt but may I use your dictionary
―Yes___________________
Aof course
Bit doesn＇t matter
Cno hurry
[答案]A
4―I think I have made a great mistake
―___________________
AI don＇t think so You really made an error
BI don＇t think soIt＇s really terrible
CI don＇t think soIt＇s not your fault
[答案]C
5―___________________
―I＇d like to have this film developed
AWhat＇s it
BMay I help you
CWhat do you want
[答案]B
二词汇结构(题2分30分)
620题：阅读面句子 三选项中选出填入空白处正确选项答案序号写答题纸
6AT&T found that employees with better planning and decisionmaking skills were_________to be promoted into management jobs
Amore likely
Bmore like
Cmore unlikely
[答案]A
7_________managers spend most of their time in facetoface contact with others but they spend much of it obtaining and sharing information
ANot only
BDo not only
CNot only do
[答案]C
8There is no_________the fact that he is the best student in the class
Adeny
Bdenying
Cdenies
[答案]B
9Effective leaders distill complex thoughts and strategies into simple memorable terms _________colleagues and customers can grasp and act upon
Awhen
Bthat
Cwho
[答案]B
10It is through enthusiasm and quiet intensity_________we transform creativity and vision into the technologies
Athat
B
Cwhich
[答案]A
11Compared_________English Chinese is generally believed to be more difficult to learn
Awith
Bfrom
Cagainst
[答案]A
12_________the importance of English we should put more effort into it and try to learn it well
AGave
BGiving
CGiven
[答案]C
13He will write to me as soon a she_________home
Awill have returned
Breturns
Cwill return
[答案]B
14Linda walked at the head_________by her colleagues
Afollowed
Bfollowing
Cto follow
[答案]A
15After days of investigation the police were_________reality
Aattempting
Bapproving
Capproaching
[答案]C
16Every time I tried to say something he would_________to something else
Amove off
Bmove on
Cmove over
[答案]B
17He＇s left now but productivity hasn＇t_________that much
Acarried on
Bcaught up
Cpicked up
[答案]C
18They_________all their computing work iethey arrange for some outside company to do the work
Aoutsource
Boutside
Coutsell
[答案]A
19The leader_________at creating opportunities to provide rewards recognition and thanks to his or her staff
Aexceeds
Bexcellent
Cexcels
[答案]C
20you can＇t_________to sit backeven though it might be tempting
Aafford
Bstand
Cbear
[答案]A
三阅读理解(题4分40分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
If there＇s one word that captures the essence of what is occurring in the world today it＇s change Downsizing reorganizing and cutting costs are now the norm for survival No industry is exempt Even the most conservative institutions are undergoing significant change just to survive
Change management has always been an issue of debate amongst scholars how can employers create suitable conditions for a successful change process And what can employees do to get through it
Tips for dealing with change in the workplace
• Make yourself aware that change happens it happens in personal life it happens in your professional life You cannot live in the past so denying that change could occur only makes things more complicated for you
• Stay alert in the workplace know what is happening around you When you come across clues that hint change is on the way acknowledge them
• Maintain open communication channels Don＇t lay back and expect things to pass you by smoothly You need to get acquainted with the occurring changes Seek more details from your management and peers to form an accurate understanding of the matter Be transparent and honest about your fears dealing with the unknown is often resented and daunting Make the picture as clear as you can
• Assess yourself Change is a time when one＇s confidence about one＇s skills and capabilities gets shaky Recognize your strengths and where you could bring them into play At the same time stay aware of your developmental areas and work on improving those
• Don＇t be stiff It will make the change process much harder if you are rigid Be flexible enough to look at the different angles of the change and see where you could apply your existing skills and knowledge and what news skills you need to acquire
• Stay optimistic Keep a positive attitude and don＇t let yourself drown in uncertainty Involve yourself in the new process locate yourself properly in the new scenario Adjust
You can＇t get to the top of Everest by jumping up the mountain You get to the mountaintop by taking incremental steps Step by step you get to the goal says Robin Sharma one of the world＇s mostsoughtafter leadership and personal success experts
21Enterprises carryout downsizing reorganizing and cutting costs in order to_________
Acut down on the number of workers
Breshuffle the organization
Csurvive
[答案]C
22No industry is exemptmeans_________
ANo industry is an exception
BNo industry is an example
CNot every industry can be exempted
[答案]A
23The following questions are often discussed among scholars EXCEPT_________
AHow can bosses create favorable conditions for change
BHow can productivity be increased
CWhat can workers do to get through change
[答案]B
24How many suggestions does the author put forward
A4
B5
C6
[答案]C
25From the passage we know that Robin Sharma is_________
Aan expert on leadership and personal success
Ba great leader
Csomeone who likes to play the game of Hide and Seek
[答案]A
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
It＇s no secret that good leaders are also good communicatorsIndeed communication and leadership are inextricably tiedHow can you galvanize inspire or guide others if you don＇t communicate in a clear credible and authentic wayHere are 5 essential communication practices of effective leaders：
(1) Mind the saydo gapTrust is the bedrock of effective leadershipyour behavior is your single greatest mode of communication and it must be congruent with what you sayIf your actions don＇t align with your words you a restoring up trouble for the future
(2) Make the complex simpleEffective leaders distill complex thoughts and strategies into simple memorable terms that colleagues and customers can grasp and act upon The most important thing is to clarify what you want to say lookout for technical jargon and avoid business speak which add complexitySay what you mean in as few words as possible
(3) Find your own voiceUse language that＇s distinctly your own let your values come through in your communication Correct use of language and grammar are important of course but don＇t become overly fixated on eloquence for eloquence＇s sake concentrate on being distinct and realPeople want real people respect real people follow real
(4) Be visibleVisibility is about letting your key stakeholders get a feel for who you are and what you care aboutDon’t hide behind a computer and only interact with people electronically—see them face to face and voice to voice and interact with them in a realsubstantial wayIn today＇s environment where people are often burned out it＇s important for employees to have a personal connection with you and the work you believe inShow the people that work for you that you＇re engaged and that you care about them and their work
(5) Listen with your eyes as well as your earsEffective communication is a twoway process and good leaders know how to ask good questions and then listen with both their eyes and their earsBecause you are in a position of authority others maybe reluctant to express their real opinions to you directlyYou won＇t always get direct feedback so you need to also be able to read between the lines and look for the nonverbal cues
26Communication and leadership don＇t always go hand in hand
[答案]F
27The saydo gap happens when people misunderstand their leader＇s intention
[答案]F
28Using technical jargon makes a leader convincing
[答案]F
29Communicating sincerely is always the best
[答案]T
30Observation is as important as communication when you want to know what people really think
[答案]T
四写作(40分)
31根求写作文
Write a composition with at least 100 words on My Dream Job
2018年7月试题答案
交际语(题2分10分)
15题：选择正确语句完成面话答案序号写答题纸
1―I think things have been a bit difficult for us the last couple of months
―__________We＇ve been working hard but still getting behind
AYou＇re right
BI＇m afraid
CI don＇t think so
[答案]A
2―How can you explain the latest situation
―_________I know it is all my fault
ASorry
BExcuse me
CI＇m afraid
[答案]A
3―Do you mind if I use vouchers to spend in a restaurant
―___________________
AYes please
BNot at allGoa head
CNo thank you
[答案]B
4―I＇m going to Beijing for a few days
―_________I wish I could go with you
AIt doesn＇t matter
BForget it
CI really envy you
[答案]C
5―The Auto Show in the City Stadium has been canceled
―Ohno___________________
AWhat a pity
BIt doesn＇t matter
CIt＇s not interesting at all
[答案]A
二词汇结构(题2分30分)
620题：阅读面句子 三选项中选出填入空白处正确选项答案序号写答题纸
6I would recommend that you_________on following through with projects
Aworked
Bwork
Cwould work
[答案]B
7The Human Resource Managing Department at Honda is given specific instructions_______employ the best possible workers
Ahow to
Bon what to
Con how to
[答案]C
8Creativity especially_________which takes place across departmental boundaries is likely to suffer hugely as team synergy slips
Athat
Bthose
C
[答案]A
9Companies are_________interested in your soft skills_________they are in your hard skills
Asothat
Basas
Cnotuntil
[答案]B
10The majority of these team challenges_________anywhere
Acan deliver
Bare delivered
Ccan be delivered
[答案]C
11The demands and requirements placed on the CEO of Sony are different from_________on the manager of your local Wendy＇s restaurant
Athese
Bthose
Cwhich
[答案]B
12Who was_________the meeting
Achairing
Bleading
Ccharging
[答案]A
13What you need to do is to keep things short and sweet just the
Aquestions
Btopics
Chighlights
[答案]C
14Supervisors should_________their employees in twoway communication so that understanding takes place
Aenable
Bengage
Cencourage
[答案]B
15Even the best continually seek ways to_________their skills
Asharp
Bsharpener
Csharpen
[答案]C
16Current opinion among politicians is that she is_________ stands for her principles
Aencourage
Bcourage
Ccourageous
[答案]C
17Good work_________good pay
Adeserves
Brequests
Cdeserts
[答案]A
18At a rough_________ we will take another four weeks to finish this plan
Avalue
Bestimate
Caccount
[答案]B
19To build the reservoir(水库) thousands of people have to be_________
Arelocated
Brepeated
Creopened
[答案]A
20We need_________communication skills：listen carefully think before you speak and manage conflicts diplomatically
Aoutstanding
Bplain
Cgeneral
[答案]A
三阅读理解(题4分40分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
In 1916 a French coalmine director named Henri Fayol wrote a book entitled Administration Industrielle et Generale which set forth five distinct functions of managing that Fayol insisted were applicable in any industryIn the 1950＇s management textbooks began to incorporate some of a Fayol＇s ideas into their content and today management courses still use many of his ideas to teach management to business students
Planning
Planning involves deciding where to take a company and selecting steps to get thereIt first requires managers to be aware of challenges facing their businesses and then it requires managers to forecast future business and economic conditionsThey then formulate objectives to reach by certain deadlines and decide on steps to reach themThey reevaluate their plans as conditions change and make adjustments as necessary
Organizing
Managers organize by bringing together physical human and financial resources to achieve objectivesThey identify activities to be accomplished classify activities assign activities to groups or individuals create responsibilities and delegate authorityThey then coordinate everything so operations run smoothly
Leading
Leading requires managers to motivate employees to achieve business objectives and goalsIt requires the use of authority to achieve those ends as well as the ability to communicate effectivelyEffective leaders can influence their personnel to view situations from their perspectivesLeading also involves supervision of employees and their work
Controlling
Controlling involves measuring achievement against established objectives and goalsIt also requires managers to be able to identify sources of deviation from successful accomplishment and to provide a corrective course of actionManagers first establish objectives and goals then measure achievements identify anything that is keeping the company from achieving their objectives and goals and provide means of correction if necessary
Staffing
Without human resources no organization can get off the ground let alone do business and make profits Some distinct features of the staffing function are：
●It puts the right man in the right job
●It is an ongoing activity as employees keep leaving and joining the company they also retire from time to time leaving empty places in various positions
●Efficiency is a prime focus of this function as managing people is the toughest job there is everything must be accounted for leaves payments benefits medical allowancessocial security accounting and much more
21What is the main idea of this passage
ATo introduce some of the author＇s ideas about management
BTo introduce five distinct functions of managing proposed by Fayol
CTo promote the book entitled Administration Industrielle et Generale
[答案]B
22What are the influence of Fayol＇s book Administration Industrielle et Generale
AIt is of no influence at all for today
BIt is nearly forgotten by the world
CIt is still great effect on current management courses
[答案]C
23Which step of managing refers to bring staff together and tell them what to do
ALeading
BOrganizing
CStaffing
[答案]B
24Which item in Chinese below has not mentioned as things needed to take care for people management
A住房公积金
B医疗补贴
C请假
[答案]A
25In the step of_________ managers need to find out obstacles in the course of achieving company＇s objectives and goals
Acontrolling
Bleading
Cplanning
[答案]A
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
In competitive markets leaders are under increased pressure to maintain a positive work cultureA positive work culture cultivates greater employee satisfaction greater employee satisfaction contributes to higher performance higher performance impacts improved client outcomes improved client outcomes contribute to service excellence
Positive work cultures are built overtime and need constant attentionSuch cultures are dependent on leadership vision and values
An effective leader sets the tone for the team encourages a positive workplace culture an disable to bring about cultural change
Workplace culture is made up of the shared attitudes beliefs behaviors values and expectations that influence the way people work in the workplaceIt isthe way we do things around here
Some cultural aspects are understood by all and are obvious such as turning up for wok on time while others maybeunwritten rulesthat are not so obvious for example how personal issues are resolved with work colleagues
Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplaceThere are also factors out of their control such as slumps in global prices or a change in demand and supplyThe company can howevercontrol how they respond to these factors
Those companies that do create positive workplace environments develop a reputation in their community as beinggood to work for’ and have a competitive edgeNot only are these companies more able to attract and retain people they tend to be more stable as they proactively deal with issues and adapt to change
Teams work best when they are clear about what is expected of themThey are more able to deal with difficult issues if they feel the values of the organization are supportive of them
For a workplace culture to be positive the direction and actions of the business must be consistent with the core values of the people in the workplaceThe people must trust each other and be able to openly express and exchange ideas
Working through these steps will help with developing a positive business culture
26A positive work culture will give workers more satisfaction
[答案]T
27Positive cultures have a lot to do with leadership vision and values
[答案]T
28The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive
[答案]F
29In competitive markets leaders are under more and more pressure to keep a positive work culture
[答案]T
30Positive work culture can be built in a short period of time
[答案]F
四写作（ 20 分）
31根根信息求完成工作计划
Make an action plan based on the following hints of steps
A Identify wasteful usage
B Identify person(s) or department(s) with highest supply usage
C Perform audit( 审计审核) of supply costs for last 24 hours
D Perform audit of supply usage for last 24 hours
E Shop( 解聘辞退) suppliers
F Negotiate new supply rates
G Create standard supply list and utilization controls
H Evaluate supplier agreements





Objective
Priority
Action Steps
Jack Brown
September 15
Completed
Reduce
Office
Supply
costs by
10 by the
end of the
4th
quarter
(1)

Mike Jones
September 15
Completed
(2)

Mike Jones
October 1
Completed
(3)

JackMike
October 30
Completed
(4)

Jack
November 15
In Process
(5)

Jack
November 15
In Process
(6)

Jack
December 15
In Process
(7)

JackMike
Mike
January 15
Not started
(8)

Jack Brown
September 15
Completed
参考答案：
Objective
Priority
Action Steps
Jack Brown
September 15
Completed
Reduce
Office
Supply
costs by
10 by the
end of the
4th
quarter
(1)
C
Mike Jones
September 15
Completed
(2)
D
Mike Jones
October 1
Completed
(3)
B
JackMike
October 30
Completed
(4)
A
Jack
November 15
In Process
(5)
H
Jack
November 15
In Process
(6)
E
Jack
December 15
In Process
(7)
F
JackMike
Mike
January 15
Not started
(8)
G
Jack Brown
September 15
Completed

2018年1月试题答案
交际语(题2分10分)
15题：选择正确语句完成面话答案序号写答题纸
1―Is it possible for you to workout the plan tonight
―___________________
AI＇ll do that
BI think so
CI＇d love to
[答案]B
2―How did your meeting go yesterday
―___________actually it was really frustrating
ANot so good
BVery good
CNothing special
[答案]A
3―I think things have been a bit difficult for us the last couple of in on ths
―___________We＇ve been working hard but still getting behind
AYou＇re right
BI＇m afraid
CI don＇t think so
[答案]A
4―Will you help me arrange a meeting with MrBrown please
―___________________
ANo no way
BNo I can＇t
CSorry I can＇tI have to finish my project right now
[答案]C
5―You＇d better not push yourself too hardYou can ask the team and listen
―___________________
AYou are right
BNo we can＇t do that
CI think it will kill our time
[答案]A
二词汇结构(题2分30分)
620题：阅读面句子 三选项中选出填入空白处正确选项答案序号写答题纸
6_________his anger the employees called him MrThunder but they loved him
ADue to
BIn spite of
CBecause
[答案]A
7_________ CEOs spend planning the more profitable their companies are
AThe more time
BIf more
CThe less time
[答案]A
8In today’s environment_________people are often burned out it＇s important for employees to have a personal connection with you and the work you believe in
Awhen
Bwhere
Cwhile
[答案]B
9_________clearly communicate with and actively listen to employees is essential to improve their performance
ABe able to
BBeing able
CBeing able to
[答案]C
10I believe that I have a lot to contribute_________a team environment and am comfortable in both leadership and player roles
Ato
Bwith
Cfor
[答案]A
11Compared_________English Chinese is generally believed to be more difficult to learn
Awith
Bfrom
Cagainst
[答案]A
12_________the importance of English we should put more effort into it and try to learn it well
AGave
BGiving
CGiven
[答案]C
13He will write to me as soon a she_________home
Awill have returned
Breturns
Cwill return
[答案]B
14Linda walked at the head_________by her colleagues
Afollowed
Bfollowing
Cto follow
[答案]A
15After days of investigation the police were _________reality
Aattempting
Bapproving
Capproaching
[答案]C
16I think the primary_________factor is there＇s been so much absence lately
Acontributing
Bcausing
Caffecting
[答案]A
17An agreement was reached on the_________of mutual respect and mutual interest
Abasic
Bbase
Cbasis
[答案]C
18Please ask the solicitor what his_________would be to take the case to court
Afare
Bfee
Csalary
[答案]B
19All the_________guests are seated in the front row
Adistinguishing
Bextinguishing
Cdistinguished
[答案]C
20Learning new things has always been a great_________for me
Amotivator
Bmotivate
Cmotivation
[答案]A
三阅读理解(题4分40分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
The meaning ofcommunicationgoes a lot deeper than people often thinkCommunication is about conceiving sending receiving and interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication
Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the messageSend reinforcements we＇re going to advanceback to his Command Center through along chain of subordinatesWhen the message finally reached the Command Center it hadmutatedto becomeSend three and fourpence we＇re going to a danceThe reinforcements never arrived
You can demonstrate this same principle albeit on a less dramatic scale by trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
In a business there are three main types of communication failureEach has its own indicative signs
●The first type is a known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or(most often) the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative communication failure then stocks will fall and there will be understaffingIf the inverse happens there will be a surplus of stocks and over staffing
●The second type is executive failure where communication to trigger specific eventsactions is either late lacking or in errorThe symptoms of this area general loss of direction in the company or departments a loss of coordination and an increase in complaints from customers as things happen late or not at all
●The final type is human failure This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communicationThis leads to alienated staff an increase in staff turnover an increase in absenteeism and general frustration among staffCreativity especially that which takes place across departmental boundaries is likely to suffer hugely as team synergy slips
21Confirming reception of the sent messages means_________
Athe messages are sent to right receivers
Bthe messages are correctly understood
Cthe messages are correctly understood by right receivers
[答案]C
22In the famous British Army Commander story which step probably did NOT go wrong in the communication chain
AConceiving
BSending
CReceiving
[答案]A
23What is Chinese whispers
AWho whispers in Chinese
BA game to pass message around in a whisper
CChinese people who don＇t normally talk very loudly
[答案]B
24Allocative failure does NOT happen when_________
Athe right information goes to the right place
Ba company gathers false information
Cthe correct information is not received by the right department or person
[答案]A
25According to the passage which of the following cases does NOT belong to human failure
ADecreasing creativity across departments
BInadequate communication between departments
CIncreasing customer complaints
[答案]C
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
When Jack Welch the Chairman and CEO at General Electric(GE) retired in 2001 he could look back at a very successful careerHe became CEOin1981at the age of 45At that time GE had a very complex organizational structure with considerably bureaucratic rules
One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number lor2in the irrespective areasIf this was not the case managers had the options of fixing the problem selling their particular businessor closing itIn an effort to streamline the organization Welch removed the sector level and eliminated thousands of salaried and hourly employee positions
The restructuring was followed by changing the organizational culture and the managerial styles of GE＇s managersOne such program was the WorkOut(群策群力)
Groups of managers were assembled to share their views openly in threeday sessionsAt the beginning of the meetings the superior presented the challenges for his or her organizational unitThen the superior had to leave requesting the groups to find solutions to the problemsFacilitators(会议持) helped these discussionsOn the last day the superior was presented with proposed solutionsHe or she then had three choices：to accept the proposal not to accept it or to collect more informationThis process put great pressure on the superior to make decisions
Another program to improve effectiveness and efficiency was Best PracticesThe aim was to learn from other companies how they obtained customer satisfaction how they related to their suppliers and in what ways they developed new productsThis helped the GE people to focus on the processes in their operations that would improve the company＇s performance
Jack Welch was personally involved in developing managers at GE＇s training center in CrotonvilleLeaders Welch suggested are not only those who achieve results but also those who share the values of the company
26Jack Welch retired at the age of 65
[答案]T
27Jack Welch insisted that each of the businesses should beat least number 3in their respective area
[答案]F
28If the business could not meet Welch＇s change requirements its manager had 3 choices
[答案]T
29The restructuring went before changing the organizational culture and the managerial styles of GE＇s managers
[答案]T
30The Work Outlasted a week
[答案]F
四写作（ 20 分）
31根求写作文
Write at least 100 words about an event caused by different understandings of the workplace cultureYou may need to include the 5Ws and 1He elements

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