六步骤气呵成
If you’re reading this there’s a good chance that you have an email account You may well have several – perhaps separate accounts for professional and personal contacts
果正阅读篇文章肯定干甚帐号私办公邮箱
It’s easy to assume that we know how to use email effectively it’s been around for long enough But if you find yourself struggling to communicate effectively by email these six tips should help
邮件样沟通方式早已渗入生活工作中说数效邮件交流果发现没做足够效想六点帮:
1 Start With an Appropriate Salutation
邮件开头称呼恰:
Some people jump straight into the text of an email without so much as a hi It’s polite to add a salutation just as you would with a letter That might look like
写邮件喜欢加称呼甚连简单忽略直接开始正文容孰知传统信件样写称呼种礼貌象征称呼样写:
#Dear SirMadam 亲爱先生女士
#Dear Mr Johnson 亲爱约翰逊先生
#Hi Sue 苏
#Hello Fred 福瑞德
Your salutation needs to be appropriate If you’re writing to a prospective employer Dear Mr Johnson is probably the best way to go Hi Bob is going to look unprofessional
称呼必须恰邮件象未司亲爱约翰先生样称呼应该体鲍勃更适意场合
But don’t assume that formality is always the right answer If you’re writing to a friend of a friend using Dear plus their surname is going to seem oddly stilted
正式语万呢?绝朋友朋友写邮件亲爱+姓显异常扭
If in doubt Dear [first name] will usually work just fine
判断出种场合该什称呼合适亲爱+名应付情况
2 Get Straight to the Point
直奔题
Your correspondent won’t want to wade through paragraphs of waffle – so get straight to the point If you’re writing to someone out of the blue don’t give them your life story before you make a request
相信阅读邮件会愿意仔细浏览空洞聊长篇需直奔题果想写封邮件安慰某心灵受伤朋友开头先建议亮出然亲身历辅助说明
Getting straight to the point might mean that the first line of your email (after the salutation) looks something like this
直奔题意味着邮件容第行应该样:
#I’m working on an article about Acme Widgets for XYZ publication and wondered if you had a few minutes to answer the following three questions
现正写篇交某某出版社关极致控件文章知道您没时间回答3问题呢?
#Could you supply me with a quote for the following project
否面设计项目进行引证?#I’d like to discuss the revisions with you Would Tuesday at 2pm be a good time想谈谈修订事周二午两点您空?#I’ve attached the documents you requested at our meeting yesterday
昨天会议您求文件已附请查收
You may well need to include more details but if you put the important point up front your email is more likely to get a timely response If your question comes too far down the recipient may not even realise that you need a reply
然需增加更细节容邮件重点放容开头收更加时回复信息果问题邮件头收信会意识等回复
3 Keep it Short
容言简意赅
Try to keep your email as short as possible Make the paragraphs short too – long paragraphs can be difficult to read and take in
邮件容写简单明文章太长易阅读吸收
Do make sure you give enough information for your correspondent to be able to make a decision if that’s required You might find that it’s best to offer this as an attachment – you’ll have more flexibility over formatting and your correspondent can print out the attachment easily
方需通邮件做决策定邮件中相关信息写完整更灵活排版信息作成附件形式方便方印出
4 Use Numbered Points
容编号
If you’ve got several questions or points to make it’s very helpful to number them This makes it easy for the other person to respond to each one especially if some just require a yesno response or a single word answer For instance
咨询提供种问题邮件问题点点列举出便问题作答尤某更倾问题回答否时候例:
#Could you let me know
否告知:
#1 How much it would cost for the website design
1 网站设计费
#2 How much for the website design plus a trifold brochure
2 网页设计加份三页宣传册费
#3 Whether you could complete #2 by the end of April
3 您否四月底完成第二点述工作?
It’s also useful to list your questions or points as bullets in this way if you write a single paragraph some of your questions might get missed
问题观点图标方式罗列出实段话点全部涵盖方会漏中点
5 Reread and Use SpellCheck
重新阅读篇校拼写错误
A typo or spelling mistake can turn one word into an entirely different one If you’re using email in a professional capacity that mistake could be embarrassing – or even offensive It might alter the whole meaning of your email a missing not for instance could potentially cause problems
排版拼写错误时导致单词误解尤邮件沟通专业性容时样错误尴尬甚失礼改变整邮件意思:少写会引起某问题
Spellcheck should help you avoid any silly mistakes – but use your eyes and brain too There are plenty of words that spellcheck won’t pick up If you’re emailing from a device with predictive text and an autocorrect feature make sure you always reread what you’ve typed
检查拼写避免犯低级错误里强调——仅仅眼睛检查脑思考错误定轻易检查出果邮件系统字句联想功动纠错功定写出容通读检查遍
6 Make Your Signature Useful
充分利邮件签名
Do you have an email signature (That’s the text that appears automatically at the bottom of your email) Some people don’t use one at all others have a funny quote or favorite saying
设置邮件签名(会次邮件容方动生成)?没非常意思哲理签名
Whether you’re using email for professional or personal reasons make your signature useful for both you and your recipient That might mean
工作私聊天加注签名邮件接收者处意味着:
Giving the link to your website
加网页链接
Including your work address andor phone number
写工作址电话号码Adding links to your social media accounts注社会媒体工具帐号(例博客微博坛)Putting in a line to promote your recent book blog product
宣传新书籍博文产品
If your email provider allows it you may even want to create several signatures to use for different purposes (eg one for emailing friends one for new business contacts)
邮箱甚提供户根目设计签名服务(:朋友新结识企业伙伴)
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