饭店交流语
欢迎问候语：
1Good morning(afternoon evening) sir(madam)
早（午晚）先生（夫）
2How do you do
您（初次见面）
Glad to meet you
高兴见您
3How are you
您？
Fine Thanks And you
谢谢您？
4Welcome to our hotel (restaurant shop)
欢迎宾馆（餐厅商店）
5Wish you a most pleasant stay in our hotel
愿您宾馆愉快
6I hope you will enjoy your stay with us
希您宾馆愉快（客刚入店时）
I hope you are enjoying your stay with us
希您宾馆愉快（客饭店逗留期间）
I hope you have enjoyed your stay with us
希您宾馆愉快（客离店时）
7Have a good time
祝您愉快
电话语：
8**hotel front desk Can I help you
**饭店前厅您找谁？
9Sorry I’ve dialed the wrong number
起拨错号
10May I speak to your general manager
总理说话？
Speaking
11Sorry he is not in at the moment
起现
Would you like to leave a message
您留口信？
12Pardon
起请说遍？
I beg your pardon
起请说遍？
祝贺语：
13Congratulations
祝贺您
14Happy birthday
生日快乐
15Happy new year
新年快乐
16Merry Christmas
圣诞快乐
17Have a nice holiday
假日快乐
18Wish you every success
祝您成功
答谢答应语
19Thank you (very much)
谢谢您（非常感谢）
20Thank you for your advice (information help)
感谢您忠告（信息帮助）
21It’s very kind of you
谢谢您真客气
22You are welcome
谢
23Not at all
谢
Don’t mention it
谢
24It’s my pleasure
非常高兴您服务
(With pleasure)
(My pleasure)
25I am at your service
乐意您效劳
26Thank you for staying in our hotel
感谢您酒店榻
27I’m sorry
抱歉
28Excuse me
起
29I’m sorry It’s my fault
抱歉错
30Sorry to have kept you waiting
起您久等
31Sorry to interrupt you
起扰您
32I’m sorry about this
表示抱歉
33I apologize for this
道歉
34That’s all right
没关系
35Let’s forget it
算吧
征询语：
36Can(May)I help you
帮您什？
Yes please
37What can I do for you
您干点什？
38Is there anything I can do for you
什您效劳？
39Just a moment please
请稍等
40May I use your phone
您电话？
Certainly
然
Yes of course
然
指路语
41Go upstairsdownstairs
楼楼
42It’s on the second (third) floor
二（三）楼
43Excuse me
起
Where is the washroom (restroom elevator)
请问盥洗室（休息室电梯）？
This way please
请边走
Turn left right
左转右转
45It’s in the lobby near the main entrance
厅门
46It’s in the basement at the end of the corridor
室走廊头
提醒语：
47Mind(Watch)your step
请走
48Please be careful
请心
49Please don’t leave anything behind
请遗忘您东西
50Don’t worry
担心
51Take it easy
放心
52Please don’t smoke here
请边抽烟
告语：
53Goodbye
见
54See you late
见
55Good night
晚安
56See you tomorrow
明天见
57Goodbye and thank you for coming
见谢谢您光
58Goodbye and hope to see you again
见希见您
59Have a nice trip
路安
60Wish you a pleasant journey Good luck
祝您旅途愉快祝您运
前厅：
1Have you a reservation
您预定？
2May I know your name and room number
您告诉您名字房间号？
3Here is your room key
您房间钥匙
4Please pay at the cashier’s desk over there
请边帐台付款
5Are these your baggage
您行李？
May I take them for you
帮您？
客房部
6Housekeeping May I come in
客房服务员进？
7Leave your laundry in the laundry in the laundry bag behind the bathroom door
请洗东西放浴室门洗衣袋中
8I hope I’m not disturbing you
希没扰您
9One moment madam I’ll bring them to you right away
等会夫马送
10I’ll send for an electrician( doctor ……)
您请电工（夫……）
餐饮部：
11Sit down please Here is the menu
请坐您菜单先生
May I take your order sir
您点菜？
12What would you like to have coffee or tea
您喝咖啡茶？
13Would you like to have any wine with you dinner
您餐时喝点酒？
14Service hours are
（餐厅）供应时间：
700amto 900amfor breakfast
早餐7点9点
1130amto1 30pmfor lunch
午餐11点半1点半
630pmto 830pmfor dinner
晚餐6点半8点半
15Here is the bill Please sign it
您帐单请签字
销售语：
1What kind of rooms(foods) would you like to have
您需什样房间（吃什样菜）？
2Here is a brochure of our hotel and tariff
介绍饭店册子价目表
3We’ll give you a 10(ten percent ) discount
您九折优惠
4We’ll offer tour guides complimentary breakfasts
陪提供免费早餐
5We accept your terms
接受您条件
公关语：
6May I introduce myself
介绍
7May I present you a litter souvenir
请接受点纪念品
8Let’s drink to our friendship
友谊干杯
9Let me propose a toast to the health of our guests
建议座客健康干杯
10Cheers
干杯
(Bottoms)
征求意见语：
11How do you like Chinese food
您喜欢中国菜？
12What do you think of our service
您服务什意见？
13Thank you for your comments(compliment suggestions)
谢谢您提意见（赞扬建议）
14I’m afraid it’s against the hotel’s regulations
违反饭店规章制度
15In our hotel we don’t accept tips
饭店收费
It’s our pleasure to serve our guests well
客服务感高兴
Thank you all the same
然谢谢您
16I’m afraid you’ll have to pay for thedamage
您必须赔偿
17Thank you for telling us about it
谢谢您告诉
I’ll look into the mater right away
马处理件事情
18Iassure you it wont happen again
保证类事情会发生
19Please don’t worry sir (madam)
先生（夫）请必担心
I’ send someone up to your room right away
马派房间
20I can’t guarantee anything but I’ll try my best
保证会力
21What can I show you
您买什？
22How do you like this fashion (color size design )
您喜欢种款式（颜色尺寸图案）？
23The extra large size of this color is out of stock
种颜色特号已卖完
Please try us again tomorrow
请明天
24They are altogether 175(one hundred and seventyfive) yuan
计175元
You may pay in cash or with credit card
您付现金信卡
25You have made a good choice you have very good taste
您真会买东西您眼力真
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欢迎问候语：
1Good morning(afternoon evening) sir(madam)
早（午晚）先生（夫）
2How do you do
您（初次见面）
Glad to meet you
高兴见您
3How are you
您？
Fine Thanks And you
谢谢您？
4Welcome to our hotel (restaurant shop)
欢迎宾馆（餐厅商店）
5Wish you a most pleasant stay in our hotel
愿您宾馆愉快
6I hope you will enjoy your stay with us
希您宾馆愉快（客刚入店时）
I hope you are enjoying your stay with us
希您宾馆愉快（客饭店逗留期间）
I hope you have enjoyed your stay with us
希您宾馆愉快（客离店时）
7Have a good time
祝您愉快
电话语：
8**hotel front desk Can I help you
**饭店前厅您找谁？
9Sorry I’ve dialed the wrong number
起拨错号
10May I speak to your general manager
总理说话？
Speaking
11Sorry he is not in at the moment
起现
Would you like to leave a message
您留口信？
12Pardon
起请说遍？
I beg your pardon
起请说遍？
祝贺语：
13Congratulations
祝贺您
14Happy birthday
生日快乐
15Happy new year
新年快乐
16Merry Christmas
圣诞快乐
17Have a nice holiday
假日快乐
18Wish you every success
祝您成功
答谢答应语
19Thank you (very much)
谢谢您（非常感谢）
20Thank you for your advice (information help)
感谢您忠告（信息帮助）
21It’s very kind of you
谢谢您真客气
22You are welcome
谢
23Not at all
谢
Don’t mention it
谢
24It’s my pleasure
非常高兴您服务
(With pleasure)
(My pleasure)
25I am at your service
乐意您效劳
26Thank you for staying in our hotel
感谢您酒店榻
27I’m sorry
抱歉
28Excuse me
起
29I’m sorry It’s my fault
抱歉错
30Sorry to have kept you waiting
起您久等
31Sorry to interrupt you
起扰您
32I’m sorry about this
表示抱歉
33I apologize for this
道歉
34That’s all right
没关系
35Let’s forget it
算吧
征询语：
36Can(May)I help you
帮您什？
Yes please
37What can I do for you
您干点什？
38Is there anything I can do for you
什您效劳？
39Just a moment please
请稍等
40May I use your phone
您电话？
Certainly
然
Yes of course
然
指路语
41Go upstairsdownstairs
楼楼
42It’s on the second (third) floor
二（三）楼
43Excuse me
起
Where is the washroom (restroom elevator)
请问盥洗室（休息室电梯）？
This way please
请边走
Turn left right
左转右转
45It’s in the lobby near the main entrance
厅门
46It’s in the basement at the end of the corridor
室走廊头
提醒语：
47Mind(Watch)your step
请走
48Please be careful
请心
49Please don’t leave anything behind
请遗忘您东西
50Don’t worry
担心
51Take it easy
放心
52Please don’t smoke here
请边抽烟
告语：
53Goodbye
见
54See you late
见
55Good night
晚安
56See you tomorrow
明天见
57Goodbye and thank you for coming
见谢谢您光
58Goodbye and hope to see you again
见希见您
59Have a nice trip
路安
60Wish you a pleasant journey Good luck
祝您旅途愉快祝您运
前厅：
1Have you a reservation
您预定？
2May I know your name and room number
您告诉您名字房间号？
3Here is your room key
您房间钥匙
4Please pay at the cashier’s desk over there
请边帐台付款
5Are these your baggage
您行李？
May I take them for you
帮您？
客房部
6Housekeeping May I come in
客房服务员进？
7Leave your laundry in the laundry in the laundry bag behind the bathroom door
请洗东西放浴室门洗衣袋中
8I hope I’m not disturbing you
希没扰您
9One moment madam I’ll bring them to you right away
等会夫马送
10I’ll send for an electrician( doctor ……)
您请电工（夫……）
餐饮部：
11Sit down please Here is the menu
请坐您菜单先生
May I take your order sir
您点菜？
12What would you like to have coffee or tea
您喝咖啡茶？
13Would you like to have any wine with you dinner
您餐时喝点酒？
14Service hours are
（餐厅）供应时间：
700amto 900amfor breakfast
早餐7点9点
1130amto1 30pmfor lunch
午餐11点半1点半
630pmto 830pmfor dinner
晚餐6点半8点半
15Here is the bill Please sign it
您帐单请签字
销售语：
1What kind of rooms(foods) would you like to have
您需什样房间（吃什样菜）？
2Here is a brochure of our hotel and tariff
介绍饭店册子价目表
3We’ll give you a 10(ten percent ) discount
您九折优惠
4We’ll offer tour guides complimentary breakfasts
陪提供免费早餐
5We accept your terms
接受您条件
公关语：
6May I introduce myself
介绍
7May I present you a litter souvenir
请接受点纪念品
8Let’s drink to our friendship
友谊干杯
9Let me propose a toast to the health of our guests
建议座客健康干杯
10Cheers
干杯
(Bottoms)
征求意见语：
11How do you like Chinese food
您喜欢中国菜？
12What do you think of our service
您服务什意见？
13Thank you for your comments(compliment suggestions)
谢谢您提意见（赞扬建议）
14I’m afraid it’s against the hotel’s regulations
违反饭店规章制度
15In our hotel we don’t accept tips
饭店收费
It’s our pleasure to serve our guests well
客服务感高兴
Thank you all the same
然谢谢您
16I’m afraid you’ll have to pay for thedamage
您必须赔偿
17Thank you for telling us about it
谢谢您告诉
I’ll look into the mater right away
马处理件事情
18Iassure you it wont happen again
保证类事情会发生
19Please don’t worry sir (madam)
先生（夫）请必担心
I’ send someone up to your room right away
马派房间
20I can’t guarantee anything but I’ll try my best
保证会力
21What can I show you
您买什？
22How do you like this fashion (color size design )
您喜欢种款式（颜色尺寸图案）？
23The extra large size of this color is out of stock
种颜色特号已卖完
Please try us again tomorrow
请明天
24They are altogether 175(one hundred and seventyfive) yuan
计175元
You may pay in cash or with credit card
您付现金信卡
25You have made a good choice you have very good taste
您真会买东西您眼力真
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
