Memo
ToChairmanMichaelChau
FromLindaHuaEvanZhengCiciChenEvidonChen
Date31Oct
RE
Afterdiscussionthemajorproblemsatthepresentcanbesummarizedasfollows
1 Poorqualityofmaterialsfromplants
2 Slowresponsetocustomerneeds(espthelastminutechanges)
3 Lackofcommunicationamongthedesignersandlessattractivebrandimageincomparisontothepast
4 ManagershavestrongdemandforhighersalarychareofthecompanymoreautonomyandlesscontrolfromheadofficeTheyneedmoreadviceonQCandmorecontactwithstaffformothersubsidiaries
5 ToofrequentindustrialaccidentsoccuramongfactoryworkersTheycomplainaboutwagesandthesupervisors’instructionscannotbeunderstoodbythem
6 Theadministrativestaff’senvironmentneedsimproving
Onthebasisoftheaboveproblemsexistedinthecourseofoperationwehighlyappreciateyourconsiderationstothefollowingproposals
1 Lowqualityofthematerialsfromthecompany’splantshasmadeitapparentthatweneedtoputmoreemphasisontheQCWhatwesuggestistoevaluatethecostofimprovingthematerials’qualityofplantsandthecostofexploringnewsuppliersofmaterialsthroughmarketresearchandanalysis
2 Sinceslowresponcetothecustomerneedshasresultedinlargeamountofcancelledordersthefirststepweshouldtakeistofindoutthecertainphasewheretheproblemreallyexistduringthecourseofoperation(egthesupplyingofmaterialassemblylineshipmentetc)Thenwecanconductsurveysonourtargetconsumerstogathermoreinformationinordertospeculateontheirmosturgentrequirementsonourproducts
3 TodealwiththeproblemindesigningfreshmeninthisareashouldberecommendedBecauseyoungerandmorefashionconciousdesignersmightfetchinthelatesttrendtoourbrandimageOnanotherhandaninnovativeoruniqueideaindesigningcanhardlybesharedwithothersfortheseverecompetitionofpostThecompanycanprovidechancestothedesignerstotrainabroadAsurveyonthefavorofconsumersfromdifferentculturesisalsonecessary
4 MBAeducationopportunitiesmightbeofferedtothemanagerssothattheycanexchangetheideasonmanyaspectsofthemanagementThroughthisprogramtheywillgetthemostprofessionaltrainingontheskillsduringthecourseofmanagementandtheymightbemoreselfmotivatedaftertrainingBesidesthetrainingprogramwrittenregulationsshouldbeworkedouttosetupregularcommunicationamongthemanagersfromdifferentsubdiariesMeanwhile5oftheprofitcanbeusedasthetuitionandanother5asthescholarshiptothemanagerswhocanfinishthetrainingcourse
5 alliedwiththeLaborUniontosetupanorganizationlikestaffcarecenterbyfocusingonthestaff’saferworklifewewillbeabletoanalysethecauseofhighstaffturnoverAnotheradvantagetoestablishthestaffcarecenteristhatitisaplaceprovidedbytheLaborUnionthatthestaffcanlearnhealthandsafetyregulationsTheinfluenceoftheLaborUnionmightbemuchmorethanthatofthewrittenregulationspostedonthewallsofworkshops
6 ThelanguageproblemsbetweenthesupervisorsandthefactoryworkerscanbesolvedthroughestablishingmulticommunicationchanelsAlocalizationprogramisalsohelpfultothesupervisorsofdifferentnationalities
7 Asurveyonthetradesalaryandworkingenvironmentoftheadministrativestaffandthefactoryworkersmightbeconductedtodecidewhetherthepresentstatewillbechangedornotandthentakerelativeactions
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