客进店:(客招呼)
1 Hello it is very nice to meet you welcome to our hotel(I’m XXXfrom salesmarketing department)(您见您非常高兴欢迎酒店(xxx市场销售部)
2 Wish you could enjoying staying here with Us(希您够享受呆起时光)
3 (吃饭)Enjoy your meal May you have a good time Hope you have a good appetite
请享受您美味 希您愉快餐时光希您恩够胃口
4 If you have any problemplease just tell mei will do anything that in my power to smooth them away
果您问题请直接告诉行会您解决
5 Please be carefulthe floor is slipped请心点板滑
6 Good morning (早午) Good afternoon( 午)Good evening(晚) Have a good night晚安
客住进房间
7 sir ma’amis there anything i can help you 先生女士您效劳?
8 If you need any helpyou could call 000000Here is my phone number果您需帮助请直接拨里电话号码
客离店
9 Goodbyesirma’am hope you had a great time we are sincerely looking forward your next coming 见先生女士希您里度愉快时光热诚欢迎您次光
10 Here is my card would you mind giving me your cardplease名片您介意您名片?
11 With pleasure 荣幸
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